All reviews

Rating Breakdown

  • 5
    92% (268 ratings)
  • 4
    1% (4 ratings)
  • 3
    1% (4 ratings)
  • 2
    1% (3 ratings)
  • 1
    4% (13 ratings)

Reviews with Text

  • 99% (289)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 14, 2020

This has helped me allow customers with certain log ins access to products which we cannot sell to certain countries and allowed healthcare professionals access to samples for their patient base.

Using app

24 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 1, 2020

We could not have launched our store without the power and flexibility of Locksmith. Great UI, great features and wonderful, intelligent control. They really thought of everything.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 28, 2020

Locksmith is an incredible app that has changed the way we do business. Also, the team at Locksmith has also been super-responsive and helpful. I couldn't have asked for a better experience.

Using app

About 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 17, 2020

We have used this app for our digitally launched products, and it is fantastic. It provides a variety of different options to help us protect our resources. It is user friendly, and we have received excellent customer service. I would highly recommend this app. I know you will find the features applicable to your needs. Don't think twice. Get this app!

Using app

About 1 month

Total reviews

2

Average rating

4.5

5 / 5 Share

Sept. 16, 2020

Works well with lots of options for different scenarios. Can be complex to set up but if you have a question, a real person will respond to you very quickly with good advice. It's expensive considering that basic locking features should come with every Shopify plan, in my opinion. The search tool to start a new lock can be very slow, to the point where it freezes completely. Apparently this is a problem on Shopify's end, but I wish that there was a way to filter before beginning a search; such as, search only products (or collections) for the term ___. I also wish you could lock tags. All that said, we've been using the app for over a year now with no problems.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 12, 2020

I use this app to send password protected links to customers so they can order custom items or products that we don't want anyone browsing the website to see. It's simple, intuitive and it works smoothly and accurately, with fast customer service. The only thing that would be a nice extra feature would be the ability to search for locks that have been created rather than having to scroll through alphabetically to find the one you want.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 9, 2020

An excellent app, backed up by top notch customer service. The locks are easy to set up and if you've got an issue it gets resolved by a human being extremely quickly (even, in our experience, if that issue isn't really Locksmiths remit - eg CSS edits). Unbeatable value and a pleasure to deal with the team.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

:D :D I'm really happy to hear all of this. I'm delighted that Locksmith's served you so well, and that you've gotten what you need from our support crew, while enjoying those exchanges! :) Thanks for sharing, and for adding your energy to the process – it's good to have you here. :) All the best, -Isaac

5 / 5 Share

Sept. 3, 2020

Locksmith is a great app and functions well. If I need help it is always available and prompt. I recommend Locksmith.

Using app

About 2 years

Total reviews

6

Average rating

4.8

5 / 5 Share

Aug. 27, 2020

We have used Isaacs app since 2014 with out issue. This is our stores best feature and provides excellent intuitive admin.

Using app

Over 5 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 12, 2023

[UPDATE: over 2 years from my original review, and I still feel 100% the same way!] This app is truly incredible. Our website is B2B and this app has completely given us all of the control we wanted over our content. And, their support is outstanding!!!! (Thanks, Jed and Erica!).

Using app

About 3 years

Total reviews

6

Average rating

4.3

5 / 5 Share

Aug. 26, 2020

I love this app! It works just as it's supposed to (hides products that I don't want available on my store page) without negatively affecting my SEO. The guys at this company are very friendly and professional, helping me to get the app to work just how I'd like it to. Would highly recommend!

Using app

11 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Aug. 24, 2020

I've been using Locksmith for at least 3+ years and it is a ROCK SOLID solution! It gives us the effortless capability to password protect tutorial pages of our site, and even a protection at the front end. I love that it offers many different kinds of locks - and combinations. The service from the developer has been exceptional. Same day response every time - caring service with step by step solutions from Jed the last time. Locksmith is a five star very elegant solution, flawlessly executed - I give it my highest recommendation.

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 19, 2020

We use Locksmith to provide a closed staff-only shop for our team. We have implemented a simple lock that allows only users with pre created Accounts tagged with access to connect. In addition it also limits by geo-location - we only want staff in one country to connect. If you READ the licencing policy correctly you will see that they have a fair policy. In our case we have a tiny number of customers, but need the bigger Shopify plan as we have a pool of people who sometimes look after Shopify. So we have been able to mix and match the pricing as we need. If we were running a higher volume store, we would accept paying more as the whole Shopify ecosystem is waaaaaaay cheaper than building a custom site from scratch!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 1, 2020

Ive been using Locksmith for over 2 years now. Hands down one of the most innovative apps out there. It is so useful for us where we need products hidden from the store and from search results, but still possible to be access via certain methods! Locksmith is an integral part of our business. Thank you for making this perfect solution for our business!

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

July 29, 2020

This app is simple to get started with and use, and it works as expected. It is well worth the price.

Using app

2 days

Total reviews

5

Average rating

5.0

5 / 5 Share

July 16, 2020

This application has been so helpful for our business. And the help provided by Ken at Locksmith has been amazing. Without the help, our website would not have been successful. Can't say enough great things! Thanks Locksmith!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 13, 2020

We used this app to create a password protected wholesale site within the retail site. The support is excellent, highly recommend.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 9, 2020

Excellent app and we appreciate the company's approach to supporting their customers. Would definitely recommend!

Using app

15 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 8, 2020

The app works flawlessly. We have an online shop that requires certain sections to be password protected, and Locksmith does it all perfectly. Also, support has been really excellent and fast.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 7, 2020

Completely delivers on what it promises and they have EXCELLENT customer service. What else is there to say?

Using app

10 months

Total reviews

1

Average rating

5.0