Trustoo Loyalty & Referrals
Trustoo Loyalty (Loloyal) - Leading Shopify Loyalty App
Rating
4.8
feedback
726
chart
#749
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
15%
-
Less than a day
21%
-
Less than a month
27%
-
Less than a year
19%
-
More than a year
2%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the app's features, customer support, and responsiveness. Many users highlighted the quick resolution of issues and the helpfulness of the support team, mentioning specific team members who provided excellent assistance. The app was described as easy to use and set up, with great customization options. However, there were a few negative reviews mentioning issues with billing and limitations in customer support understanding. Overall, the app received high ratings for its functionality and service.
Highlights
Review RSS Feed
All reviews
Dec. 3, 2025
Hello there, Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance. Best regards, Trustoo Loyalty Support Team
Nov. 30, 2025
Support: 5/5 very responsive Features: 5/5 more on the roadmap Customizations: 4/5 (sometimes the descriptions could be better about what happens in the background) Overall: 4,8/5 -> very good app!
Hi there, Thank you so much for your feedback! 🙏 We’re thrilled to hear that you found our support and features helpful. We appreciate your note about customizations, your input helps us improve the clarity of descriptions and make the experience even better. We’re constantly working on enhancing the app, please stay tuned for more updates. Best regards, Trustoo Loyalty Team
Nov. 27, 2025
Este aplicativo está a me cobrar valores sem eu ter o serviço deles
Olá, Lamentamos saber da sua experiência e compreendemos perfeitamente a sua preocupação com a cobrança mencionada. Assim que recebemos sua mensagem, analisamos cuidadosamente seu histórico de assinatura e entramos em contato por e-mail para explicar as datas do período de teste gratuito, o ciclo de faturamento e como o congelamento temporário da sua loja estendeu automaticamente o período de faturamento, de acordo com as regras do sistema da Shopify. Continuamos à disposição para esclarecer quaisquer dúvidas ou analisar qualquer fatura que você possa receber. Garantimos que não cobramos por serviços inativos e temos o compromisso de manter total transparência e precisão em todos os momentos. Se puder responder aos nossos e-mails, ficaremos felizes em ajudá-lo até que tudo esteja completamente resolvido. Agradecemos a sua atenção. Atenciosamente, Equipe Trustoo Loyalty
Nov. 26, 2025
Hello Mason Mart, Thank you for sharing your feedback. We’d love to better understand your needs and see how we can assist you. One of our agents has reached out to you via email to discuss your case further and explore how we can support your business. We look forward to hearing from you. Best regards, Trustoo Loyalty Support Team
Nov. 25, 2025
Le problème à étè résolu trés rapidement. Merci beaucoup pour cette incroyable éfficacité.
Bonjour, Merci beaucoup pour votre retour ! Nous sommes ravis d’apprendre que le problème a été résolu rapidement et que vous êtes satisfait(e) de notre service. Votre satisfaction est notre priorité ! 😊 Cordialement, L’équipe Trustoo Loyalty
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