CWILL: Loyalty Program Rewards
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Experience orrible. I have migrated my store form another platform, after i setted up some app that i would have like to TEST. In my store. This app started charging me the "exceeding order limit fee". Never used the app, never sent a fidelity card, or referral. But they have charged me. I contacted the customer service and they said that they thought i was talking about another application. This is done to take time and force Shopify to pay the invoice that i clearly request to delete, since the order where not made to date (so app did not track anything) and the service for "exceeding order" was never done, since i have never setted up the app.
Hello, This is Purvi from TrustWILL Loyalty. First and foremost, I would like to sincerely apologize for the frustration and inconvenience caused by the exceeding order charges. We fully understand your concerns, especially since you were not actively using the app and were unaware that these charges could be incurred. To clarify, exceeding order charges are automatically generated once the order quota associated with a paid plan is surpassed. However, we recognize that this situation was unexpected from your perspective, and we sincerely apologize for the confusion it caused. As the invoice was generated through Shopify's billing system, we are unfortunately unable to remove or waive the charge directly. To address this matter, our team has already applied credits to your account which you can use to offset the invoice amount. We also came across your 1-star review and were truly sorry to learn that your experience with our app left you feeling disappointed. This is not the experience we want any of our merchants to have. While we cannot undo the confusion and frustration caused, we hope that the credits we have issued demonstrate our genuine commitment to making things right and supporting you fairly. Your feedback is incredibly valuable to us, and we sincerely appreciate the opportunity to address your concerns. Please confirm that you have received the credits successfully and that everything is now functioning as expected on your end. Should you require any further assistance, please do not hesitate to let us know. We will be more than happy to help. Best regards, Purvi Customer Experience Team | TrustWILL Loyalty | CWILL
Este aplicativo está a me cobrar valores sem eu ter o serviço deles
Olá, Lamentamos saber da sua experiência e compreendemos perfeitamente a sua preocupação com a cobrança mencionada. Assim que recebemos sua mensagem, analisamos cuidadosamente seu histórico de assinatura e entramos em contato por e-mail para explicar as datas do período de teste gratuito, o ciclo de faturamento e como o congelamento temporário da sua loja estendeu automaticamente o período de faturamento, de acordo com as regras do sistema da Shopify. Continuamos à disposição para esclarecer quaisquer dúvidas ou analisar qualquer fatura que você possa receber. Garantimos que não cobramos por serviços inativos e temos o compromisso de manter total transparência e precisão em todos os momentos. Se puder responder aos nossos e-mails, ficaremos felizes em ajudá-lo até que tudo esteja completamente resolvido. Agradecemos a sua atenção. Atenciosamente, Equipe Trustoo Loyalty
They charge you even you cancel your subscription Not recommended
Hello there, We’re truly sorry to hear about your experience and completely understand how frustrating unexpected charges can be. Upon reviewing your account, the charge was related to the order limit reached before the subscription was canceled. Our team has already reached out via email to provide further clarification and assist you in resolving this matter. We genuinely value your feedback and appreciate your patience as we work to make things right. 💛 Best regards, Trustoo Loyalty Team
Only for shopify plus user?
Hello there, Trustoo Loyalty isn’t limited to Shopify Plus users—you can use the app even if you’re on a Shopify trial plan or any other Shopify plan. We’re happy to support you no matter which plan you’re on! We’d also love to learn more about the features you’d like to explore with us, and one of our team members has already reached out to you via email. Best regards, Trustoo Loyalty Support Team
Stay very far away. The company is very dishonest , deceitful, & pushes to get you to provide them with full access to your shopify admin whenever you are experiencing an issue. I was able to get their A.I. chat bot to explain that the reasoning why they wanted full access to the shopify admin was so they could edit miscellaneous code within' the theme of your store. In which no other app has ever asked for this amount of access, especially when I contacted them in regards to the order count they put in place is counting orders from other marketplaces, such as eBay, Walmart, Amazon, etc. & counting those orders to your allotment of orders they let you have per month. I simply just wanted them to make it so that the only orders that count are orders from actual members of the program & who are fully registered on our website. We do not want points being given out to customers from other marketplaces that have no access to the points. What kind of coding would they do to our shopify theme if we granted them full access? Who is to say. But this is an issue that is part of their actual app, they DO NOT NEED ACCESS TO YOUR SHOPIFY ADMIN.
Hello There, We would like to extend our sincere apologies for any inconvenience caused during your recent interaction with our team. We have reviewed the conversation and identified a misunderstanding that led to the mistake. Please rest assured that our team upholds honesty and integrity in all our work, and we have no intention of accessing your store without your permission. We understand that the request for access was made in order to ensure that our app is functioning properly on your website. However, we acknowledge that our representative made an error in judgment and we take full responsibility for this mistake.😢 We are committed to correcting the error and ensuring that it does not happen again. In order to provide you with further assistance and address your concerns in detail, we have sent you an email. We hope that you will take the time to review the email and provide us with your feedback. We value your business and appreciate your patience and understanding. Thank you for your continued support. Best regards, Nona- Customer Service Supervisor
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