TrustWILL Loyalty & Referrals
The reviews for the Shopify App are mostly positive, highlighting the excellent customer service and quick responses from the support team. Users appreciate the ease of use and functionality of the app, with many mentioning that it helps them manage their store effectively. The app's support team is praised for being professional, patient, and providing clear instructions to resolve any issues. However, there are a few negative reviews mentioning unexpected charges and difficulties in canceling subscriptions. Overall, the app seems to be well-received for its features and customer service.
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It helps me a lot! And they are very nice to us who are new here.And they respond so quickly！
Experience orrible. I have migrated my store form another platform, after i setted up some app that i would have like to TEST. In my store. This app started charging me the "exceeding order limit fee". Never used the app, never sent a fidelity card, or referral. But they have charged me. I contacted the customer service and they said that they thought i was talking about another application. This is done to take time and force Shopify to pay the invoice that i clearly request to delete, since the order where not made to date (so app did not track anything) and the service for "exceeding order" was never done, since i have never setted up the app.
Hello, This is Purvi from TrustWILL Loyalty. First and foremost, I would like to sincerely apologize for the frustration and inconvenience caused by the exceeding order charges. We fully understand your concerns, especially since you were not actively using the app and were unaware that these charges could be incurred. To clarify, exceeding order charges are automatically generated once the order quota associated with a paid plan is surpassed. However, we recognize that this situation was unexpected from your perspective, and we sincerely apologize for the confusion it caused. As the invoice was generated through Shopify's billing system, we are unfortunately unable to remove or waive the charge directly. To address this matter, our team has already applied credits to your account which you can use to offset the invoice amount. We also came across your 1-star review and were truly sorry to learn that your experience with our app left you feeling disappointed. This is not the experience we want any of our merchants to have. While we cannot undo the confusion and frustration caused, we hope that the credits we have issued demonstrate our genuine commitment to making things right and supporting you fairly. Your feedback is incredibly valuable to us, and we sincerely appreciate the opportunity to address your concerns. Please confirm that you have received the credits successfully and that everything is now functioning as expected on your end. Should you require any further assistance, please do not hesitate to let us know. We will be more than happy to help. Best regards, Purvi Customer Experience Team | TrustWILL Loyalty | CWILL
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