TrustWILL Loyalty & Referrals
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It helps me a lot! And they are very nice to us who are new here.And they respond so quickly！
Experience orrible. I have migrated my store form another platform, after i setted up some app that i would have like to TEST. In my store. This app started charging me the "exceeding order limit fee". Never used the app, never sent a fidelity card, or referral. But they have charged me. I contacted the customer service and they said that they thought i was talking about another application. This is done to take time and force Shopify to pay the invoice that i clearly request to delete, since the order where not made to date (so app did not track anything) and the service for "exceeding order" was never done, since i have never setted up the app.
Hello, This is Purvi from TrustWILL Loyalty. First and foremost, I would like to sincerely apologize for the frustration and inconvenience caused by the exceeding order charges. We fully understand your concerns, especially since you were not actively using the app and were unaware that these charges could be incurred. To clarify, exceeding order charges are automatically generated once the order quota associated with a paid plan is surpassed. However, we recognize that this situation was unexpected from your perspective, and we sincerely apologize for the confusion it caused. As the invoice was generated through Shopify's billing system, we are unfortunately unable to remove or waive the charge directly. To address this matter, our team has already applied credits to your account which you can use to offset the invoice amount. We also came across your 1-star review and were truly sorry to learn that your experience with our app left you feeling disappointed. This is not the experience we want any of our merchants to have. While we cannot undo the confusion and frustration caused, we hope that the credits we have issued demonstrate our genuine commitment to making things right and supporting you fairly. Your feedback is incredibly valuable to us, and we sincerely appreciate the opportunity to address your concerns. Please confirm that you have received the credits successfully and that everything is now functioning as expected on your end. Should you require any further assistance, please do not hesitate to let us know. We will be more than happy to help. Best regards, Purvi Customer Experience Team | TrustWILL Loyalty | CWILL
Hello there, Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance. Best regards, TrustWill Loyalty Support Team
Great service!!
Hello there, Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance. Best regards, TrustWill Loyalty Support Team
Hello there, Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance. Best regards, TrustWill Loyalty Support Team
Hello there, Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance. Best regards, TrustWill Loyalty Support Team
Great AI service and a great user interface, no great complaints.
Hi there, Thank you so much for your kind feedback! We’re really glad to hear that you are enjoying our service and user interface. It’s great to know that your experience has been smooth and that you don’t have any major concerns. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever have any suggestions or need assistance in the future, please don’t hesitate to reach out—we’re always here to help. Best regards, TrustWill Loyalty Support Team
Hi there, Thank you for your feedback. We’d love to better understand your needs and see how we can assist you to improve your experience. One of our agents has reached out to you via email to discuss your case further and explore how we can support your business. We look forward to hearing from you. Best regards, Trustoo Loyalty Support Team
Hello there, Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance. Best regards, TrustWill Loyalty Support Team
Great experience. They answered all my questions and helped me out very quickly. Excellent job from Purvi.
Hello there, Thank you so much for your wonderful feedback and 5-star review! 🌟 We’re delighted to hear that you had a great experience with TrustWILL Loyalty and that all your questions were resolved quickly. Your kind words truly mean a lot to our support team, especially Purvi 😊. We really appreciate your support and look forward to continuing to help your business grow with TrustWILL Loyalty! 💙 Beat regards, TrustWill Loyalty Team
Good! The customer service representative, Sherm, helped me solve many problems.
Hello there, Thank you so much for your kind feedback! 😊 We’re really glad to hear that our support team was able to help you resolve your concerns and improve your experience. If you ever need further assistance or have any questions, please don’t hesitate to reach out—we’re always here to help! Best regards, TrustWill Loyalty Team
Hello there, Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance. Best regards, TrustWill Loyalty Support Team
Hello there, Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance. Best regards, TrustWill Loyalty Support Team
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