All reviews

Rating Breakdown

  • 5
    80% (583 ratings)
  • 4
    5% (33 ratings)
  • 3
    1% (5 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (4 ratings)

Reviews with Text

  • 73% (457)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 19, 2025

Tuve unos inconvenientes con unas configuraciones y contacté al equipo. Me atendió Sherm y me brindó el mejor y más amable apoyo que he recibido. Me permitió solucionar fácilmente. ¡Gracias Sherm!

Store

ioshops

Using app

18 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 19, 2025

Help is very good & quick, fairly easy to use and easy to understand individual customer use as well.

Store

Suvarna

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 19, 2025

客服非常负责

Using app

15 days

Total reviews

1

Average rating

5.0

Developer Reply

您好, 感谢您的宝贵反馈!😊 我们很高兴得知您对我们的客服服务感到满意。Trustoo Loyalty 一直致力于为您提供负责且可靠的支持服务。如您今后需要任何帮助,欢迎随时与我们联系。 此致敬礼, Trustoo Loyalty 团队

5 / 5 Share

Dec. 18, 2025

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance. Best regards, Trustoo Loyalty Support Team

5 / 5 Share

Dec. 16, 2025

Using app

38 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance. Best regards, Trustoo Loyalty Support Team

5 / 5 Share

Dec. 15, 2025

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance. Best regards, Trustoo Loyalty Support Team

5 / 5 Share

Dec. 12, 2025

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance. Best regards, Trustoo Loyalty Support Team

5 / 5 Share

Dec. 6, 2025

Using app

16 days

Total reviews

5

Average rating

5.0

Developer Reply

Hello there, Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance. Best regards, Trustoo Loyalty Support Team

5 / 5 Share

Dec. 3, 2025

Using app

4 months

Total reviews

5

Average rating

4.8

Developer Reply

Hello there, Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance. Best regards, Trustoo Loyalty Support Team

5 / 5 Share

Nov. 30, 2025

Support: 5/5 very responsive Features: 5/5 more on the roadmap Customizations: 4/5 (sometimes the descriptions could be better about what happens in the background) Overall: 4,8/5 -> very good app!

Using app

4 months

Total reviews

10

Average rating

4.9

Developer Reply

Hi there, Thank you so much for your feedback! 🙏 We’re thrilled to hear that you found our support and features helpful. We appreciate your note about customizations, your input helps us improve the clarity of descriptions and make the experience even better. We’re constantly working on enhancing the app, please stay tuned for more updates. Best regards, Trustoo Loyalty Team

1 / 5 Share

Nov. 27, 2025

Este aplicativo está a me cobrar valores sem eu ter o serviço deles

Store

ITGIRLS

Using app

About 2 months

Total reviews

2

Average rating

3.0

Developer Reply

Olá, Lamentamos saber da sua experiência e compreendemos perfeitamente a sua preocupação com a cobrança mencionada. Assim que recebemos sua mensagem, analisamos cuidadosamente seu histórico de assinatura e entramos em contato por e-mail para explicar as datas do período de teste gratuito, o ciclo de faturamento e como o congelamento temporário da sua loja estendeu automaticamente o período de faturamento, de acordo com as regras do sistema da Shopify. Continuamos à disposição para esclarecer quaisquer dúvidas ou analisar qualquer fatura que você possa receber. Garantimos que não cobramos por serviços inativos e temos o compromisso de manter total transparência e precisão em todos os momentos. Se puder responder aos nossos e-mails, ficaremos felizes em ajudá-lo até que tudo esteja completamente resolvido. Agradecemos a sua atenção. Atenciosamente, Equipe Trustoo Loyalty

4 / 5 Share

Nov. 26, 2025

Using app

1 day

Total reviews

3

Average rating

4.7

Developer Reply

Hello Mason Mart, Thank you for sharing your feedback. We’d love to better understand your needs and see how we can assist you. One of our agents has reached out to you via email to discuss your case further and explore how we can support your business. We look forward to hearing from you. Best regards, Trustoo Loyalty Support Team

5 / 5 Share

Nov. 25, 2025

Le problème à étè résolu trés rapidement. Merci beaucoup pour cette incroyable éfficacité.

Using app

About 6 hours

Total reviews

1

Average rating

5.0

Developer Reply

Bonjour, Merci beaucoup pour votre retour ! Nous sommes ravis d’apprendre que le problème a été résolu rapidement et que vous êtes satisfait(e) de notre service. Votre satisfaction est notre priorité ! 😊 Cordialement, L’équipe Trustoo Loyalty

5 / 5 Share

Nov. 22, 2025

Very nice app and great customer support.

Using app

35 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying our app and that our support team could assist you. Your feedback means a lot to us! Best regards, Trustoo Loyalty Support Team

5 / 5 Share

Nov. 17, 2025

Using app

14 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance. Best regards, Trustoo Loyalty Support Team

5 / 5 Share

Nov. 14, 2025

チャットサポートにてShermさんという方が日本語で 非常に親身にご対応してくださりました。 ここまで手厚くサポートしていただいたのは初めてです。 これからも安心してアプリを利用できそうです。 改めて本当にありがとうございました。

Store

無無

Using app

20 days

Total reviews

1

Average rating

5.0

Developer Reply

こんにちは、 素敵なレビューをいただきありがとうございます!💛 Sherm が日本語で丁寧にサポートできたとお聞きし、大変嬉しく思います。 「安心してアプリを利用できる」とのお言葉は、私たちにとって大きな励みになります。 今後もより良いサービスを提供できるよう努力してまいります。 何かございましたら、いつでもお気軽にご連絡ください。 よろしくお願いいたします。 Trustoo Loyalty サポートチーム

5 / 5 Share

Nov. 13, 2025

Using app

About 5 hours

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance. Best regards, Trustoo Loyalty Support Team

5 / 5 Share

Nov. 13, 2025

fast and nice to solve my problems

Using app

Over 1 year

Total reviews

6

Average rating

4.8

Developer Reply

Hello there, Thank you so much for your positive feedback! 💛 We’re glad to hear that our support was fast and helpful in solving your concerns. If you ever need any assistance again, we’re always here and happy to help! Best regards, Trustoo Loyalty Support Team

2 / 5 Share

Nov. 16, 2025

Unfortunately their customer support is unable to understand some simple queries which wasted 2 days going around in circles talking to him. The customer support experience plus, their app having a few limitations we decided to mak a change to a new provider.

Using app

Over 1 year

Total reviews

10

Average rating

2.7

Developer Reply

Hello there, We’re very sorry to hear about your experience with our support team. We completely understand your frustration and sincerely apologize for any confusion caused. We are taking immediate steps to retrain our team and ensure that all queries are handled clearly and efficiently. Your feedback is very important to us, and we truly hope to have the chance to provide a better experience in the future. Thank you for sharing your thoughts. Best regards, Trustoo Loyalty Support Team

5 / 5 Share

Nov. 11, 2025

always very responsive

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you so much for your kind words! We’re delighted to hear that you find our team always very responsive. Your feedback means a lot to us and motivates us to continue providing the best support possible. Best regards, Trustoo Loyalty Support Team