Trustoo Loyalty & Referrals
Trustoo Loyalty (Loloyal) - Leading Shopify Loyalty App
Rating
4.8
feedback
726
chart
#749
All reviews
Dec. 3, 2025
Hello there, Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance. Best regards, Trustoo Loyalty Support Team
Nov. 30, 2025
Support: 5/5 very responsive Features: 5/5 more on the roadmap Customizations: 4/5 (sometimes the descriptions could be better about what happens in the background) Overall: 4,8/5 -> very good app!
Hi there, Thank you so much for your feedback! 🙏 We’re thrilled to hear that you found our support and features helpful. We appreciate your note about customizations, your input helps us improve the clarity of descriptions and make the experience even better. We’re constantly working on enhancing the app, please stay tuned for more updates. Best regards, Trustoo Loyalty Team
Nov. 27, 2025
Este aplicativo está a me cobrar valores sem eu ter o serviço deles
Olá, Lamentamos saber da sua experiência e compreendemos perfeitamente a sua preocupação com a cobrança mencionada. Assim que recebemos sua mensagem, analisamos cuidadosamente seu histórico de assinatura e entramos em contato por e-mail para explicar as datas do período de teste gratuito, o ciclo de faturamento e como o congelamento temporário da sua loja estendeu automaticamente o período de faturamento, de acordo com as regras do sistema da Shopify. Continuamos à disposição para esclarecer quaisquer dúvidas ou analisar qualquer fatura que você possa receber. Garantimos que não cobramos por serviços inativos e temos o compromisso de manter total transparência e precisão em todos os momentos. Se puder responder aos nossos e-mails, ficaremos felizes em ajudá-lo até que tudo esteja completamente resolvido. Agradecemos a sua atenção. Atenciosamente, Equipe Trustoo Loyalty
Nov. 26, 2025
Hello Mason Mart, Thank you for sharing your feedback. We’d love to better understand your needs and see how we can assist you. One of our agents has reached out to you via email to discuss your case further and explore how we can support your business. We look forward to hearing from you. Best regards, Trustoo Loyalty Support Team
Nov. 25, 2025
Le problème à étè résolu trés rapidement. Merci beaucoup pour cette incroyable éfficacité.
Bonjour, Merci beaucoup pour votre retour ! Nous sommes ravis d’apprendre que le problème a été résolu rapidement et que vous êtes satisfait(e) de notre service. Votre satisfaction est notre priorité ! 😊 Cordialement, L’équipe Trustoo Loyalty
Nov. 22, 2025
Very nice app and great customer support.
Hello there, Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying our app and that our support team could assist you. Your feedback means a lot to us! Best regards, Trustoo Loyalty Support Team
Nov. 17, 2025
Nov. 14, 2025
チャットサポートにてShermさんという方が日本語で 非常に親身にご対応してくださりました。 ここまで手厚くサポートしていただいたのは初めてです。 これからも安心してアプリを利用できそうです。 改めて本当にありがとうございました。
こんにちは、 素敵なレビューをいただきありがとうございます!💛 Sherm が日本語で丁寧にサポートできたとお聞きし、大変嬉しく思います。 「安心してアプリを利用できる」とのお言葉は、私たちにとって大きな励みになります。 今後もより良いサービスを提供できるよう努力してまいります。 何かございましたら、いつでもお気軽にご連絡ください。 よろしくお願いいたします。 Trustoo Loyalty サポートチーム
Nov. 13, 2025
Hello there, Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance. Best regards, Trustoo Loyalty Support Team
Nov. 13, 2025
fast and nice to solve my problems
Hello there, Thank you so much for your positive feedback! 💛 We’re glad to hear that our support was fast and helpful in solving your concerns. If you ever need any assistance again, we’re always here and happy to help! Best regards, Trustoo Loyalty Support Team
Nov. 16, 2025
Unfortunately their customer support is unable to understand some simple queries which wasted 2 days going around in circles talking to him. The customer support experience plus, their app having a few limitations we decided to mak a change to a new provider.
Hello there, We’re very sorry to hear about your experience with our support team. We completely understand your frustration and sincerely apologize for any confusion caused. We are taking immediate steps to retrain our team and ensure that all queries are handled clearly and efficiently. Your feedback is very important to us, and we truly hope to have the chance to provide a better experience in the future. Thank you for sharing your thoughts. Best regards, Trustoo Loyalty Support Team
Nov. 11, 2025
always very responsive
Hello there, Thank you so much for your kind words! We’re delighted to hear that you find our team always very responsive. Your feedback means a lot to us and motivates us to continue providing the best support possible. Best regards, Trustoo Loyalty Support Team
Nov. 10, 2025
Nov. 10, 2025
Hello there, Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance. Best regards, Trustoo Loyalty Support Team
Nov. 10, 2025
Hello there, Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance. Best regards, Trustoo Loyalty Support Team
Nov. 8, 2025
Hello there, Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance. Best regards, Trustoo Loyalty Support Team
Nov. 8, 2025
Hello there, Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance. Best regards, Trustoo Loyalty Support Team
Nov. 3, 2025
Store
Bao2Go
Using app
4 days
Hello there, Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance. Best regards, Trustoo Loyalty Support Team
Nov. 3, 2025
Parfait
Store
Bellenza
Using app
About 1 month
Bonjour, Merci pour votre retour positif ! Nous sommes ravis de savoir que vous êtes satisfait de notre service, et notre équipe reste toujours à votre disposition pour vous aider dès que vous en avez besoin. Cordialement, L’équipe du support Trustoo Loyalty
Oct. 31, 2025
Store
ozotéria
Using app
About 2 hours
Thank you so much for the 5-star review! We truly appreciate your support. If you ever need anything, we’re always here to help. 💛