Exotic Wings and Pet Things Inc review for Loloyal: Loyalty and Referral
Oct. 7, 2023
App works as advertised but I have a handful of gripes which make my review 3 stars. --- 1. Merging customer accounts in Shopify will not update the customer's points total in the app. That means you manually have to keep track of both account's points totals then manually adjust their balance after the accounts are merged. That's a little annoying. --- 2. If a customer places a large order and then their order gets edited to remove some items, their points balance will not be adjusted to reflect this change in order total value. Which means if you reward based on order value (like I'm sure most of us do) you will have to manually adjust your customer's points again every time you edit an order. And these manual adjustments WILL be visible to the customer which doesn't look good on your store's part. --- 3. On the app home page they have a 'sales generated by app' widget. As far as I can tell this is just the total amount of sales your store have had since the app was installed. (Maybe its every order which gets rewards, but since every order gets rewarded in our program by default its just a useless metric). There is no way to hide this or show/hide it based on Shopify Staff permissions. This means that any staff member in your organization who has access to the app will be able to see your store's lifetime sales figure since the app was installed (as will the Loloyal app developers). And this figure never seems to reset by month, week, etc... I promise that helping customers which their point's and rewards totals is something that even the lowest level permission staff member in your organization will have to do at some point so just be aware of this. --- Other notes, customer support is timely for basic questions. Widget customization seems to be better than most other rewards apps we have tried. The admin loads 99% of the time on first try. You can import / export customer points balances (importing was a little tricky for us but the support was able to help us get it sorted ).
Hello There, Thank you for taking the time to share your experience with our Rewards app. We appreciate your detailed review and want to assure you that your feedback is incredibly valuable to us. We're sorry to hear about the challenges you've faced with certain aspects of the app, but we're committed to addressing your concerns and improving the app's functionality.🥺 We understand that merging customer accounts and adjusting points for edited orders can be frustrating, and we'll certainly take your feedback into account for future updates. We also appreciate your comments about the visibility of manual adjustments and the 'Sales Generated by App' widget, and we'll explore options to make these features more user-friendly. We're thrilled to hear that you've had a positive experience with customer support, widget customization, and app performance. Your feedback on these aspects is encouraging, and we'll do our best to maintain this level of service.💝💝 We also appreciate your comments about the import/export feature and will continue to work on making this process smoother for users. Once again, thank you for choosing our Rewards app, and please don't hesitate to reach out to our support team if you have any further questions or concerns. We're here to assist you and look forward to making the app even better for you and your customers.😇We also send you a direct email message I hope you may find the email well and we are looking froward for your feedback. 🥰🥰
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