All reviews

Rating Breakdown

  • 5
    37% (411 ratings)
  • 4
    2% (25 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (1 ratings)
Review RSS Feed Review RSS Feed

4 / 5 Share

Nov. 19, 2024

Good a little difficult to make it clear had to repeat a couple of times and had to figure it out by myself but in the end she understood and confirm that what I did was correct

Using app

--

Total reviews

4

Average rating

4.8

Developer Reply

Thank you for taking the time to share your thoughts about Loloyal. We’re glad to hear that everything was resolved and that your setup was correct in the end. We truly value your patience and feedback. It’s clear we can do more to make things easier and more intuitive, and we’re already working on enhancements to ensure our guidance is as clear and seamless as possible. Your experience is important to us, and knowing where we can improve helps us serve you better. If there’s anything more we can do to assist you or make your journey with Loloyal even smoother, we’d love to hear from you. We’re committed to ensuring your experience exceeds expectations moving forward. 😊 We would be glad for us to improve your impression with our app. Best Regards, Sophie | Loloyal Support Team

4 / 5 Share

Nov. 6, 2024

amazing app !

Store

Ma boutique

Using app

About 1 hour

Developer Reply

Thank you so much for your fantastic review of Loloyal! We’re thrilled to know that our loyalty app is making a positive impact on your store. It's wonderful to see you enjoying the features, and we’re here to keep making improvements to serve your business better. 🤗 If there’s any way we can make your experience even more seamless or valuable, please don’t hesitate to reach out. We’d love to support you and make your impression even better with our app. We will patiently wait for your response and feedback about this. 💞 We will be happy to hear back a response from you. Thanks again for choosing Loloyal! Best Regards, Nova | Loloyal Support Team

4 / 5 Share

Oct. 4, 2024

so far, my experience with Nova, the customer service representative, has been very helpful in helping me unlock certain free features on my profile. I haven't gotten to see the full results of this app so I will update when I do

Using app

29 minutes

Total reviews

1

Average rating

4.0

Developer Reply

Hello! 👋🏼 Thank you for sharing your experience with us! We’re so glad to hear that Nova has been helpful in unlocking those features for you. We understand that it takes time to fully explore all that our app has to offer, and we appreciate your willingness to update us as you continue your journey. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to support you! Looking forward to hearing about your experience as it unfolds! Best Regards, Nova|Loloyal Support Team of Channelwill

4 / 5 Share

Sept. 10, 2024

Using app

5 months

Total reviews

2

Average rating

2.5

Developer Reply

Hello Grace, This is Sophie from Loloyal support. Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. 😊 If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. Have a lovely day!~🌹 Best regards, Sophie 💗 Loloyal Customer Support 🌟

4 / 5 Share

June 19, 2024

very easy to set up and prices are reasonable, thanks!

Using app

1 day

Total reviews

6

Average rating

4.3

Developer Reply

Hello There, Thank you for taking the valuable time to leave a review. We at the Loloyal team are delighted to hear you found setting up our service easy and that our competitive pricing met your expectations. Your satisfaction is our top priority. We're always looking for ways to improve and would appreciate any specific feedback you might have on how we can further enhance your experience with Loloyal. Do you have suggestions for new features or areas where our support team could be even more helpful?😊 We look forward to hearing from you!

4 / 5 Share

June 11, 2024

Using app

17 days

Total reviews

1

Average rating

4.0

Developer Reply

Bonjour Jérémie, C'est Kim de l'équipe d'assistance Loloyal de Channelwill. Merci d'avoir laissé un commentaire sur Loloyal ! Nous apprécions que vous ayez pris le temps de partager vos impressions.😊 Chez Loyloyal, nous nous engageons à créer la meilleure expérience possible en matière de récompenses. Nous cherchons toujours à nous améliorer et à garantir à nos utilisateurs la meilleure valeur possible. Nous avons pris note de votre commentaire et aimerions en savoir plus sur votre expérience avec l'application jusqu'à présent. Y a-t-il quelque chose de spécifique que vous avez trouvé particulièrement utile, ou peut-être des fonctionnalités que vous n'avez pas encore explorées ? Nous attendons avec impatience votre réponse et vous remercions de votre soutien ! Meilleures salutations, L'équipe d'assistance de Loloyal

4 / 5 Share

March 24, 2024

its goods so far

Using app

11 minutes

Total reviews

1

Average rating

4.0

Developer Reply

I'm glad to hear you're enjoying our service so far! 😊 If there's anything we can do to make your experience even better, feel free to let us know. We're here to help! 🛍️👍 Best regards, Sophie 💗 Loloyal Customer Support 🌟

4 / 5 Share

Feb. 24, 2024

IT’s meeting with the new goal

Using app

3 minutes

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for sharing your experience with our Loloyal app! We're thrilled to hear that you found the app useful and engaging, especially in light of our efforts to align with new goals. Your satisfaction is incredibly important to us. While we're glad that you've had a positive experience, we're always looking for ways to improve and enhance our app further. If there are any specific features or functionalities you feel could be enhanced or added to better meet your needs, we'd love to hear your thoughts. Your feedback is invaluable to us as we strive to provide the best possible experience for all our users. Thank you for your support and for being a valued member of our loyalty program. We're committed to continually evolving and refining our app to better serve you and all our customers. 🥰 Best regards, Mariadel 💗 Loloyal Customer Support 🌟

4 / 5 Share

Jan. 19, 2024

The setup of the app is relatively easy, and thanks to a responsive support team, we've been able to work through any challenges pretty easily for the most part. The app works as a widget on the site, and I was hoping for a landing page. However, they have simple steps to bring up the widget on any page. My only complaint is that it records all sales as a conversion which isn't right. We've only just set up the app, but I can foresee this will be an issue once we reach the plan's limit.

Using app

2 days

Total reviews

9

Average rating

4.3

Developer Reply

Hello Shauna, Thank you for taking the time to share your experience with our app. We're glad to hear that the setup was relatively easy for you and that our responsive support team has been helpful in addressing challenges. We appreciate your feedback about the recording of all sales as conversions. We understand the importance of accurate data for your business. If the generated sales data is causing concerns or if you anticipate issues with reaching the plan's limit, please don't hesitate to contact our support team. We're more than willing to assist you by deleting any bothersome data and ensuring the synchronization of new, accurate sales information.🙌🏼 Your feedback is valuable, and we're committed to making your experience with our app as seamless and effective as possible. Feel free to reach out to us with any further questions or concerns. We appreciate your understanding and look forward to assisting you further.💗 Best Regards, Nona|Loloyal Reward Support Team

4 / 5 Share

Feb. 15, 2024

Switched over from Smile because their rewards program was costing us $199 a month! This is an exact replica of Smile with more ability to edit CSS. Also at the fraction of the price of $29.99. Customer service is great and answers within less than 5 minutes.

Using app

About 6 hours

Total reviews

12

Average rating

4.1

Developer Reply

Thank you for taking the time to leave us a review! We're glad to hear that our rewards program is a cost-effective solution for your business.💞 We strive to provide excellent customer and are happy to hear that you've had a positive experience with our team. If you have any further questions or concerns, please don't hesitate to reach out to us.✨ Best Regards, Nona|Loloyal Reward Team

4 / 5 Share

Jan. 7, 2024

Using app

5 minutes

Total reviews

4

Average rating

4.8

Developer Reply

Thank you so much for taking the time to leave us a four-star review! 🌟 We greatly appreciate your feedback and are thrilled to know that you had a positive experience with our [product/service]. Your input is invaluable to us as we continuously strive to improve and enhance our offerings. If there's anything specific you enjoyed or if you have any suggestions for how we can make your experience even better, please feel free to share. We're here to ensure your satisfaction, and your feedback is instrumental in helping us achieve that goal. Once again, thank you for choosing us, and we look forward to serving you again in the future. Thanks again for choosing us! Best regards, Sophie|Loloyal Reward Team

4 / 5 Share

Jan. 6, 2024

Pretty good so far

Using app

32 minutes

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for taking the time to share your thoughts! We're thrilled to hear that your experience has been pretty good so far. 😊 If there's anything specific you've enjoyed or if you have any suggestions for improvement, we'd love to hear more details. Your feedback is invaluable as we continuously strive to enhance our services. We appreciate your support, and if there's anything we can do to make your experience even better, please don't hesitate to reach out. Thanks again for choosing us! Best regards, Nona|Loloyal Reward Team

4 / 5 Share

Dec. 28, 2023

Store

F A T E

Using app

About 1 month

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for taking the time to rate our app . We appreciate your positive feedback and are delighted to know you've had a satisfactory experience. If you ever have any specific suggestions or if there's anything we can do to enhance your experience, please feel free to let us know. Your insights are invaluable as we continuously strive to improve. We value your support and look forward to providing you with an even better experience in the future. Best regards, Nona|Loloyal Reward Team

4 / 5 Share

Dec. 27, 2023

Using app

9 days

Total reviews

1

Average rating

4.0

Developer Reply

Hello! This is Sophie from Loloyal Support. 💖 We appreciate your valuable feedback and the time you took to participate in our survey. Ensuring your satisfaction is important to us, and we acknowledge that we may have not met your expectations on this occasion. Your input highlights areas where we can enhance our services and strive for improvement. 😊 If you could share specific suggestions for how we can better meet your needs and enhance your experience, we would greatly appreciate it. 🌹 We look forward to hearing your insights. 🥰 Best regards, Sophie | Loloyal Support 💫

4 / 5 Share

Dec. 21, 2023

Loyalty rewards programs are marketing strategies designed to encourage repeat business from customers by offering them incentives for their loyalty. These programs are common in various industries, including retail, hospitality, travel, and online services. I don't have the ability to recommend specific apps or products because I don't have real-time information or knowledge about specific developments after my last training cut-off in January 2022. Additionally, I don't have personal opinions or the ability to browse the internet to provide up-to-date recommendations. If you're looking for app recommendations, consider your specific needs and preferences. You can read reviews, check app ratings, and ask for recommendations from friends or online communities. Be cautious about the sources you consult and ensure they are reputable. Always consider your privacy and security when downloading and using apps.

Store

My Store

Using app

28 days

Developer Reply

Hello! Thank you for taking the time to share your thoughts on loyalty rewards programs. We appreciate your insights into the broader landscape of these programs across various industries. 💡 At Loloyal, we strive to provide a seamless and rewarding experience for our customers. We understand that loyalty rewards programs play a crucial role in fostering lasting connections with our valued users. We're constantly working to enhance our program to meet the evolving needs and expectations of our customers. Your feedback is instrumental in this process, and we're grateful for your perspective. If there are specific aspects you feel could be improved or features you'd like to see, we'd love to hear more about them. We value your loyalty and would be thrilled to ensure your experience with our program exceeds expectations. If there's anything we can do to address your concerns or enhance your satisfaction, please don't hesitate to reach out. We're committed to delivering an excellent experience for our customers, and your input helps us achieve that goal. 🌟 Thank you again for choosing Loloyal Loyalty Rewards. We look forward to serving you and providing an even more rewarding experience in the future. ❤️ Best regards, Mariadel | Loloyal Support 💫

4 / 5 Share

Nov. 10, 2023

great app great customer service

Using app

About 1 year

Total reviews

4

Average rating

4.0

Developer Reply

🌟 Thank you so much for your kind words! We're thrilled to hear that you're enjoying our app and that our customer service has met your expectations. If you ever need assistance or have any questions, feel free to reach out! 🚀😊 - Sophie 🤗

4 / 5 Share

Oct. 26, 2023

Using app

About 2 hours

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for taking the time to leave feedback on our app. Your satisfaction is of utmost importance to us, and we're constantly striving to enhance our app's features and user experience. We would love to know if there's anything specific that you feel could be improved or if there's a feature you'd like to see added. Your insights are incredibly valuable in helping us refine and tailor our services to better meet your needs. 🤗❣️ We're dedicated to providing exceptional service and an app that exceeds your expectations. Please don't hesitate to reach out. Your support means a lot to us, and we're committed to ensuring your loyalty experience is top-notch. 💗 - Mariadel 🤗

4 / 5 Share

Oct. 14, 2023

super efficace

Store

Ma boutique

Using app

25 minutes

Developer Reply

We sincerely appreciate you taking the time to share your feedback about your experience with our app. Your rating and comments are truly valuable to us. We're thrilled to know that you had a positive experience with our app, and we'd love to make it even better. Your input is essential in helping us reach your improved impression with our app. If there are any specific features or improvements you'd like to see, please don't hesitate to let us know. Your suggestions will be a driving force for enhancing your future experiences. 💖 We're here to provide you with the best service and a seamless experience. We look forward to your next visit and the possibility of enhancing the way you perceive our app. Thank you for your support and trust in Loloyal. We can't wait to serve you again in the future! 💝 - Mariadel 🥰💖

4 / 5 Share

Oct. 8, 2023

Trying now

Using app

21 days

Total reviews

1

Average rating

4.0

Developer Reply

Hello there, Thank you for trying our app and sharing your thoughts in your recent review. We appreciate your feedback and are here to assist you if you have any questions or concerns. Your input is essential to us as we continuously work to improve the customer experience. Best regards, Sophie

4 / 5 Share

Oct. 1, 2023

I decided to try Loloyalty because their pricing seemed reasonable for a store just starting its loyalty program. The Starter level is sufficient and does almost everything I need; I've been frustrated before by apps that have a free or low-priced option only to find that the money-saving tier is crippled to the point of not being usable, but that's not the case here. The app and its widget are highly customizable and I got them to reflect my site's style. The widget can be opened with a button or by using a URL. I have complete control over how many points are issued for each activity, whether it's transactional or social, again without any limits because I'm only on the Starter plan. Customer service has been available and friendly, and the developers seem very interested in customer input. The weak points are the notifications and the referrals portion of the program. I understand they're working toward letting us customize the emails, which is good because it's needed. I've opted to turn their emails off altogether. It needs better integration with Shopify's email module and Flow so we can plan our own communications rather than depend on theirs. I do like that the referral program lets me decide exactly what each party receives: I give the referring member points while the prospective customer gets a percentage off coupon, but you could just as easily change either to free shipping or a free gift. That said, the communications are terrible. If the member wants to send an email to a friend, it is so badly formatted as to be almost indecipherable. The landing page has zero branding and is so poorly translated that I am truly concerned that prospective customers will think it's a phishing attempt. Neither the referral link nor the discount code generated for the customer is exportable, so I can't create my own email campaign, and because the discount code is only available on the landing page, I can't opt to circumvent that. They mentioned that the referral link can be sent to Klaviyo, but what about those of us who don't use Klaviyo (and, for that matter, why only Klaviyo), plus that still requires us to use the terrible landing page. So, all of that is why I deducted a star. Even though I have complaints and think there are serious issues that need to be resolved, I am mostly happy with and am still using the app.

Using app

11 days

Total reviews

7

Average rating

4.6

Developer Reply

Hello There, We would like to apologize for any frustration or inconvenience caused by the weak points in our Loloyalty program 🥲 that you have mentioned in your review. We appreciate your honest feedback and are working to improve our notifications and referrals portion of the program. We are also looking into better integration with Shopify's email module and Flow to provide our customers with more options for communication.🥺 We understand your concerns about the formatting and branding of our referral program and are taking steps to improve this aspect of our service. We will also explore ways to make the referral link and discount code more easily exportable for our customers who prefer to create their own email campaigns.😇 Thank you for your continued use of our app and for bringing these issues to our attention. We value your feedback and will do our best to address any concerns you may have in the future. And to let you know that we sent you an email. Would you mind taking a moment to check it out and respond when you have a chance? We appreciate your time and look forward to hearing back from you soon. 🥺Thank you! -nona😇