Trustoo Loyalty & Referrals
Trustoo Loyalty (Loloyal) - Leading Shopify Loyalty App
Rating
4.8
feedback
726
chart
#749
All reviews
Nov. 26, 2025
Hello Mason Mart, Thank you for sharing your feedback. We’d love to better understand your needs and see how we can assist you. One of our agents has reached out to you via email to discuss your case further and explore how we can support your business. We look forward to hearing from you. Best regards, Trustoo Loyalty Support Team
Oct. 30, 2025
Hello there, Thank you for taking the time to leave us feedback. We truly appreciate your feedback and are always looking for ways to improve our service. One of our team members has reached out to you via email to discuss your experience in more detail. We’d love to better understand which area of our service did not fully meet your expectations so we can make the necessary improvements. We value your partnership and look forward to hearing from you soon. Best regards, Trustoo Loyalty Team
July 11, 2025
Excellent App with Great Support! We've been using Loloyal for our vape store, and it's been a great experience so far. The referral system is easy to set up and works smoothly. It helped us launch a smart “refer and save” campaign that both attracts new customers and rewards existing ones, win-win! Their support team is super responsive and always ready to help, even if it takes a bit of back and forth. The integration with Klaviyo is useful, and the ability to customize the loyalty and rewards setup makes it very flexible. There’s still some room for improvement (like syncing more referral data into Klaviyo), but overall, it’s a powerful tool that adds real value to our store. Highly recommended if you’re serious about customer retention and word-of-mouth growth!
Thank you so much for your kind words and detailed feedback! We're happy to hear that Loloyal has been a great fit for your store and that you’re enjoying the referral system and flexibility of the app. We truly appreciate you highlighting areas for improvement, like syncing more referral data into Klaviyo. Your insights are valuable to us as we continue to enhance the app. If you have any other suggestions on how we can improve and ensure you have the best possible experience, we’d love to hear them. And as always, feel free to reach out if you need any assistance—we’re here to help! Best regards, Cassie | Loloyal Support Team
May 10, 2025
Thank you so much for your review and for sharing your thoughts with us! We truly appreciate your support and are happy to know you had a positive experience. That said, we always aim for excellence and would love to hear how we can better support you to meet your needs. Please feel free to share any suggestions or feedback — we’re always here and ready to improve. Wishing you a wonderful day! Best regards, Cassie | Loloyal Customer Support
March 24, 2025
Je trouve dommage que l’on ne puisse pas créer de communauté autour !
Merci d'avoir pris le temps de partager votre avis sur Loloyal ! Vos commentaires nous sont très précieux. Nous comprenons votre souhait de créer une communauté autour de l'application et nous en sommes conscients. Vos commentaires nous aident à nous améliorer et nous en tiendrons compte pour continuer à améliorer notre plateforme. Si vous avez des suggestions ou des fonctionnalités spécifiques que vous souhaiteriez voir ajoutées, n'hésitez pas à nous les communiquer ! Notre objectif est d'améliorer encore votre expérience. Best regards, Cassie | Loloyal Support Team
July 8, 2025
It's Good & user friendly Nice
Thank you so much for your feedback and support! Your feedback means a lot to us. However, it seems we haven’t completely met your expectations. Please feel free to share any suggestions you have to help us improve your experience. If you ever have any questions or need assistance, don’t hesitate to reach out. We're always here to help! Best Regards, Cassie | Loloyal Support Team
Jan. 8, 2025
Pas mal, en manque un peu de fonctionnalité mais top avec un service client au top !
Merci beaucoup pour votre soutien et vos commentaires! Si nous pouvons rendre votre expérience encore plus fluide ou utile, n'hésitez pas à nous contacter. Nous serions ravis de vous aider et de rendre votre impression encore meilleure avec notre application. Nous attendrons patiemment votre réponse et vos commentaires à ce sujet. Nous serons heureux de recevoir une réponse de votre part. Merci encore d'avoir choisi Loloyal! Best regards, Cassie|Loloyal Support Team of Channelwill
Nov. 19, 2024
Good a little difficult to make it clear had to repeat a couple of times and had to figure it out by myself but in the end she understood and confirm that what I did was correct
Thank you for taking the time to share your thoughts about Loloyal. We’re glad to hear that everything was resolved and that your setup was correct in the end. We truly value your patience and feedback. It’s clear we can do more to make things easier and more intuitive, and we’re already working on enhancements to ensure our guidance is as clear and seamless as possible. Your experience is important to us, and knowing where we can improve helps us serve you better. If there’s anything more we can do to assist you or make your journey with Loloyal even smoother, we’d love to hear from you. We’re committed to ensuring your experience exceeds expectations moving forward. 😊 We would be glad for us to improve your impression with our app. Best Regards, Sophie | Loloyal Support Team
Nov. 6, 2024
amazing app !
Store
Ma boutique
Using app
About 1 hour
Thank you so much for your fantastic review of Loloyal! We’re thrilled to know that our loyalty app is making a positive impact on your store. It's wonderful to see you enjoying the features, and we’re here to keep making improvements to serve your business better. 🤗 If there’s any way we can make your experience even more seamless or valuable, please don’t hesitate to reach out. We’d love to support you and make your impression even better with our app. We will patiently wait for your response and feedback about this. 💞 We will be happy to hear back a response from you. Thanks again for choosing Loloyal! Best Regards, Nova | Loloyal Support Team
Oct. 4, 2024
so far, my experience with Nova, the customer service representative, has been very helpful in helping me unlock certain free features on my profile. I haven't gotten to see the full results of this app so I will update when I do
Hello! 👋🏼 Thank you for sharing your experience with us! We’re so glad to hear that Nova has been helpful in unlocking those features for you. We understand that it takes time to fully explore all that our app has to offer, and we appreciate your willingness to update us as you continue your journey. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to support you! Looking forward to hearing about your experience as it unfolds! Best Regards, Nova|Loloyal Support Team of Channelwill
Sept. 10, 2024
Hello Grace, This is Sophie from Loloyal support. Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. 😊 If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. Have a lovely day!~🌹 Best regards, Sophie 💗 Loloyal Customer Support 🌟
June 19, 2024
very easy to set up and prices are reasonable, thanks!
Hello There, Thank you for taking the valuable time to leave a review. We at the Loloyal team are delighted to hear you found setting up our service easy and that our competitive pricing met your expectations. Your satisfaction is our top priority. We're always looking for ways to improve and would appreciate any specific feedback you might have on how we can further enhance your experience with Loloyal. Do you have suggestions for new features or areas where our support team could be even more helpful?😊 We look forward to hearing from you!
June 11, 2024
Bonjour Jérémie, C'est Kim de l'équipe d'assistance Loloyal de Channelwill. Merci d'avoir laissé un commentaire sur Loloyal ! Nous apprécions que vous ayez pris le temps de partager vos impressions.😊 Chez Loyloyal, nous nous engageons à créer la meilleure expérience possible en matière de récompenses. Nous cherchons toujours à nous améliorer et à garantir à nos utilisateurs la meilleure valeur possible. Nous avons pris note de votre commentaire et aimerions en savoir plus sur votre expérience avec l'application jusqu'à présent. Y a-t-il quelque chose de spécifique que vous avez trouvé particulièrement utile, ou peut-être des fonctionnalités que vous n'avez pas encore explorées ? Nous attendons avec impatience votre réponse et vous remercions de votre soutien ! Meilleures salutations, L'équipe d'assistance de Loloyal
March 24, 2024
its goods so far
I'm glad to hear you're enjoying our service so far! 😊 If there's anything we can do to make your experience even better, feel free to let us know. We're here to help! 🛍️👍 Best regards, Sophie 💗 Loloyal Customer Support 🌟
Feb. 24, 2024
IT’s meeting with the new goal
Thank you for sharing your experience with our Loloyal app! We're thrilled to hear that you found the app useful and engaging, especially in light of our efforts to align with new goals. Your satisfaction is incredibly important to us. While we're glad that you've had a positive experience, we're always looking for ways to improve and enhance our app further. If there are any specific features or functionalities you feel could be enhanced or added to better meet your needs, we'd love to hear your thoughts. Your feedback is invaluable to us as we strive to provide the best possible experience for all our users. Thank you for your support and for being a valued member of our loyalty program. We're committed to continually evolving and refining our app to better serve you and all our customers. 🥰 Best regards, Mariadel 💗 Loloyal Customer Support 🌟
Jan. 19, 2024
The setup of the app is relatively easy, and thanks to a responsive support team, we've been able to work through any challenges pretty easily for the most part. The app works as a widget on the site, and I was hoping for a landing page. However, they have simple steps to bring up the widget on any page. My only complaint is that it records all sales as a conversion which isn't right. We've only just set up the app, but I can foresee this will be an issue once we reach the plan's limit.
Hello Shauna, Thank you for taking the time to share your experience with our app. We're glad to hear that the setup was relatively easy for you and that our responsive support team has been helpful in addressing challenges. We appreciate your feedback about the recording of all sales as conversions. We understand the importance of accurate data for your business. If the generated sales data is causing concerns or if you anticipate issues with reaching the plan's limit, please don't hesitate to contact our support team. We're more than willing to assist you by deleting any bothersome data and ensuring the synchronization of new, accurate sales information.🙌🏼 Your feedback is valuable, and we're committed to making your experience with our app as seamless and effective as possible. Feel free to reach out to us with any further questions or concerns. We appreciate your understanding and look forward to assisting you further.💗 Best Regards, Nona|Loloyal Reward Support Team
Feb. 15, 2024
Switched over from Smile because their rewards program was costing us $199 a month! This is an exact replica of Smile with more ability to edit CSS. Also at the fraction of the price of $29.99. Customer service is great and answers within less than 5 minutes.
Thank you for taking the time to leave us a review! We're glad to hear that our rewards program is a cost-effective solution for your business.💞 We strive to provide excellent customer and are happy to hear that you've had a positive experience with our team. If you have any further questions or concerns, please don't hesitate to reach out to us.✨ Best Regards, Nona|Loloyal Reward Team
Jan. 7, 2024
Thank you so much for taking the time to leave us a four-star review! 🌟 We greatly appreciate your feedback and are thrilled to know that you had a positive experience with our [product/service]. Your input is invaluable to us as we continuously strive to improve and enhance our offerings. If there's anything specific you enjoyed or if you have any suggestions for how we can make your experience even better, please feel free to share. We're here to ensure your satisfaction, and your feedback is instrumental in helping us achieve that goal. Once again, thank you for choosing us, and we look forward to serving you again in the future. Thanks again for choosing us! Best regards, Sophie|Loloyal Reward Team
Jan. 6, 2024
Pretty good so far
Thank you so much for taking the time to share your thoughts! We're thrilled to hear that your experience has been pretty good so far. 😊 If there's anything specific you've enjoyed or if you have any suggestions for improvement, we'd love to hear more details. Your feedback is invaluable as we continuously strive to enhance our services. We appreciate your support, and if there's anything we can do to make your experience even better, please don't hesitate to reach out. Thanks again for choosing us! Best regards, Nona|Loloyal Reward Team