All reviews

Rating Breakdown

  • 5
    86% (643 ratings)
  • 4
    5% (35 ratings)
  • 3
    1% (5 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (4 ratings)

Reviews with Text

  • 70% (479)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 2, 2024

Easy to use, A++ customer service

Using app

About 13 hours

Total reviews

4

Average rating

2.0

Developer Reply

Thank you for the fantastic review! We're thrilled to hear that you find our app easy to use and that our customer service earned an A++ rating from you. Your satisfaction is our top priority, and we're here to assist you whenever you need. If you have any more feedback or need further support, please don't hesitate to reach out. Best regards, Kim|Loloyal Support Team of Channelwill

5 / 5 Share

Sept. 2, 2024

Nova was super helpful she explained how it worked and answered all of my questions promptly and im really excited to give back to my customers using this.

Using app

38 minutes

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for sharing your experience with Nova! We're delighted to hear that she was able to assist you promptly and clearly. It's wonderful to know that you're excited about using our app to give back to your customers. If you have any more questions or need further assistance as you continue to explore our features, don't hesitate to reach out. We're here to help! Best regards, Kim|Loloyal Support Team of Channelwill

5 / 5 Share

Sept. 1, 2024

This one is so much better than SMILE I’ve been a SMILE user for two years, and this software not only has all the features that SMILE offers, but it also includes many that SMILE lacks. The interface is more user-friendly and smooth, and both the widget and launcher are outstanding and easy to customize. The best part is the price—it’s very reasonable. Another important point is the customer service, which is excellent! Although they don’t claim to be available 24/7, they often respond almost immediately. If you’re still using SMILE, now is the time to switch to this app, it is Easier than you think to migrate(I spent more than one year to make this decision). They will carefully help you transfer your user data and ensure everything is done correctly. One final suggestion: during the transfer, it would be great if the VIP tiers, points, and birthday information could all be handled in a single document. This might prevent any issues with the VIP tiers. 5 stars definitely.

Using app

12 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for your detailed and thoughtful review! We’re thrilled to hear that you find our app to be a superior alternative to SMILE, and that you appreciate the user-friendly interface, customizable features, and reasonable pricing. We're especially glad that our customer service has met your expectations, and we’ll certainly take your suggestion about handling VIP tiers, points, and birthday information during transfers into account to improve our service further. Your 5-star rating means a lot to us, and we're grateful for your support. If you ever need anything, we're always here to assist you! Best regards, Kim|Loloyal Support Team of Channelwill

5 / 5 Share

Aug. 27, 2024

I had an excellent experience with Mariadel from LL: Loyalty Referrals Rewards support team! She was incredibly helpful in guiding me through the setup process and making sure I understood how to use the app effectively. Her patience, clear explanations, and professionalism made everything so much easier. I truly appreciate her dedication to helping customers, and I'm very satisfied with the support I received. Thank you, Mariadel, for your outstanding service!

Store

Zaphino

Using app

20 days

Total reviews

7

Average rating

4.4

Developer Reply

Thank you so much for your kind words and for sharing your excellent experience with Mariadel! We’re thrilled to hear that she was able to guide you through the setup process and ensure you had a smooth experience with the app. Mariadel takes great pride in helping our customers, and it’s wonderful to know that her patience, clear explanations, and professionalism made everything easier for you. If you ever need further assistance, please don’t hesitate to reach out. We're here to help! Best regards, Kim|Loloyal Support Team of Channelwill

5 / 5 Share

Aug. 26, 2024

Kind and nice support team, beautiful design, easy to use and free & paid features are great!

Store

LENSME

Using app

27 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're delighted to hear that you had a great experience with our support team and that you find the design beautiful and the app easy to use. It's fantastic to know that both our free and paid features are meeting your needs! If you ever need further assistance or have any questions, don't hesitate to reach out. Best regards, Kim|Loloyal Support Team of Channelwill

5 / 5 Share

Aug. 25, 2024

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the excellent rating! we are happy to know that you are satisfied with our app and service! Please feel free to message us again if you need further support. We are always here to help! Best Regards, Kim|Loloyal Support Team of Channelwill

5 / 5 Share

Aug. 25, 2024

Perfect

Using app

18 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback! We're thrilled to hear that you think the app is perfect. We appreciate your support! If you ever need anything, feel free to reach out. Best regards, Kim|Loloyal Support Team of Channelwill

5 / 5 Share

Aug. 25, 2024

ITS SO GOOD WORTH USING IT

Using app

3 days

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for the enthusiastic feedback! We're so happy to hear that you're enjoying the app and finding it worthwhile. Your support means a lot to us! If you ever have any questions or need assistance, we're here to help. Best regards, Kim|Loloyal Support Team of Channelwill

5 / 5 Share

Aug. 22, 2024

really a great app for customer retention. FREE plan is also have a satisfied function. And customer service is not AI ,it is real and quick response ,.I have got a full answer to solve my problem. RECOMMED THIS APP

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your fantastic review! We're thrilled to hear that our customer service has been helpful and that you find the app easy to use. Your recommendation means a lot to us! We're here to assist you anytime you need, so don't hesitate to reach out with any further questions. Best regards, Sophie|Loloyal Support Team of Channelwill

5 / 5 Share

Aug. 22, 2024

Great customer service! Always very helpful and app is easy to use. Definitely recommend.

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your fantastic review! We're thrilled to hear that our customer service has been helpful and that you find the app easy to use. Your recommendation means a lot to us! We're here to assist you anytime you need, so don't hesitate to reach out with any further questions. Best regards, Kim|Loloyal Support Team of Channelwill

5 / 5 Share

Aug. 19, 2024

Nice app, easy to install and use. A lot of features. The Customer Service is great, helpful and fast!

Using app

About 1 hour

Total reviews

3

Average rating

3.3

Developer Reply

Thank you for your kind words! We're so glad to hear that you found our app easy to install and use, with plenty of features to suit your needs. It's also wonderful to know that our customer service team has been helpful and fast in assisting you. If you ever have more questions or need further support, we're always here to help! Best regards, Kim|Loloyal Support Team of Channelwill

5 / 5 Share

Aug. 13, 2024

was very helpful!

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We're so glad to hear that you found our service helpful. Our team is always here to support you whenever you need it. If you have any more questions or need further assistance, don’t hesitate to reach out! Best regards, Kim|Loloyal Support Team of Channelwill

5 / 5 Share

Aug. 13, 2024

We changed our loyalty program because we were looking for an app that would allow us to have a multilingual experience for our customers. And we found it with Loloyal. The app is very easy to set up and use. The customer service is one of the best on the market. Thanks to Kim, Mariadel, Sophie and the whole team for helping us with all our questions. I would recommend this app without hesitation.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your wonderful review! We're thrilled to hear that Loloyal met your needs for a multilingual loyalty program and that you found the app easy to set up and use. It’s fantastic to know that our customer service team, especially Kim, Mariadel, Sophie, and the rest of the team, were able to assist you with all your questions. Your recommendation means the world to us, and we're here for you anytime you need further assistance. Thanks again for choosing Loloyal! Best regards, Kim|Loloyal Support Team of Channelwill

5 / 5 Share

Aug. 12, 2024

It's easy to use and comes with free package! Great service too!

Store

SAVIRA

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for sharing your positive experience! We're delighted to hear that you find our app easy to use and that you're enjoying the free package. It's also wonderful to know that our service has met your expectations. If you ever need any assistance or have further questions, please don't hesitate to reach out. We're here to help! Thanks again for your support and for choosing Loloyal! Best regards, Kim|Loloyal Support Team

5 / 5 Share

Aug. 11, 2024

Perfect app for loyalty and rewards. Easy to use and great support

Using app

About 1 hour

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that you find our app perfect for loyalty and rewards. It's great to know that you find it easy to use and that our support team has been helpful. If you have any more questions or need further support, don't hesitate to reach out! Best regards, Kim|Loloyal Support Team of Channelwill

5 / 5 Share

Aug. 11, 2024

Bastante simples de configurar o usar

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Gracias por su comentario. Nos alegra saber que nuestra aplicación es fácil de configurar y utilizar. Asegurarnos de que nuestros usuarios tengan una experiencia fácil y fluida es una de nuestras principales prioridades. Si tienes alguna pregunta o necesitas más ayuda para seguir utilizando la aplicación, no dudes en ponerte en contacto con nosotros. Estamos aquí para ayudarte. Un cordial saludo, Kim|Equipo de soporte de Loloyal

5 / 5 Share

Aug. 10, 2024

Store

Freeshp

Using app

About 23 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for leaving us an excellent rating! We appreciate your support and look forward to serving you again soon!🙏✨ Best regards, Sophie|Loloyal Support Team of Channelwill

5 / 5 Share

Aug. 9, 2024

Using app

24 minutes

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for leaving us an excellent rating! We appreciate your support and look forward to serving you again soon!🙏✨ Best regards, Sophie|Loloyal Support Team of Channelwill

5 / 5 Share

Aug. 9, 2024

Clean dashboard, user-friendly format, stylish view. Very happy with the customer service as well, quick response, friendly attitude and very helpful. Thanks much & Recommended!

Using app

26 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 😊 We're thrilled to hear that you're enjoying the dashboard and finding it user-friendly and stylish. Our team is always here to help, and we're glad our quick response and friendly attitude made a difference. Your recommendation means a lot to us! 🙏✨ Thanks again! Best regards, Sophie|Loloyal Support Team of Channelwill

5 / 5 Share

Aug. 8, 2024

Although we've been using this app only for a little while as we're still at the very beginning of starting up a new business, so far even the free features of this app are enough for us to do almost everything we want for our customers online and they work well within Shopify. The customer service (via online chat) was also super helpful and replied very promptly to my super long question haha. Would 100% recommend this app :)

Store

SHI-XIA

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to share your experience with our app! We're delighted to hear that even in the early stages of your business, our free features have been helpful and allowed you to accomplish what you need for your customers. It's wonderful to know that our app is working well within Shopify and that our customer service team was able to assist you promptly, despite your "super long question"—we're always happy to help! We're here to support you as your business grows, so please don't hesitate to reach out if you have any more questions or need further assistance. We look forward to continuing to serve you! Best regards, Kim|Loloyal Support Team of Channelwill