Loloyal: Loyalty Rewards Popup
Shopify loyalty program, rewards program, loyalty app smile
Rating
4.9
feedback
1,108
chart
#633
All reviews
Rating Breakdown
Sept. 9, 2023
Thank you for taking the time to rate our product/service. Your feedback is valuable to us, and we strive to provide the best experience possible. If there are any specific areas where we can improve or if you have suggestions on how we can make your experience with us even better, please don't hesitate to reach out. We're here to assist you and ensure your complete satisfaction. We look forward to hearing from you and serving you better in the future. -Joewelyn 🌹
Sept. 7, 2023
Great app, responsive service despite using the free service.
Thank you for your positive review! We're glad to hear that you're enjoying our app and that our customer service has been responsive for you, despite using our free service. We strive to provide quality service to all of our users, regardless of their subscription level. If there's anything else we can do to improve your experience, please don't hesitate to let us know. Thank you for choosing our app! -Sophie🌹
Sept. 3, 2023
We wanted to express our sincere gratitude for your review! Your support means a lot to us, and we're thrilled to hear that you had a positive experience with our service. -Joewelyn🌹
Sept. 3, 2023
good software
Hello there, Thank you for taking the time to leave a review of our software. We appreciate your feedback and are pleased to hear that you found our software to be good. If you have any further comments or suggestions on how we can improve our software, please do not hesitate to let us know. We are always striving to improve our products and services to better meet the needs of our customers. Thank you again for choosing our software and we hope to continue providing you with quality products in the future. 😊 Best regards, Sophie
Sept. 1, 2023
So far the best Loyalty app with most reasonable price. Very fast and helpful customer service as well.
Thank you for your positive review! We're glad to hear that you're satisfied with our loyalty app and customer service. Our team works hard to provide the best experience possible for our customers. If you have any questions or concerns in the future, don't hesitate to reach out to us. Thank you for choosing our loyalty app! - Sophie🌹
Aug. 27, 2023
Easy to use, basically has all the functions I need.The customer service patiently answered all my questions, and the key price is very affordable.
Store
My Store
Using app
2 days
Thank you for taking the time to leave a positive review. We are thrilled to hear that you found our product easy to use and that our customer service team was able to assist you with your questions. We strive to offer affordable prices without compromising on quality. Thanks again for choosing our product! -nona
Aug. 27, 2023
Stay very far away. The company is very dishonest , deceitful, & pushes to get you to provide them with full access to your shopify admin whenever you are experiencing an issue. I was able to get their A.I. chat bot to explain that the reasoning why they wanted full access to the shopify admin was so they could edit miscellaneous code within' the theme of your store. In which no other app has ever asked for this amount of access, especially when I contacted them in regards to the order count they put in place is counting orders from other marketplaces, such as eBay, Walmart, Amazon, etc. & counting those orders to your allotment of orders they let you have per month. I simply just wanted them to make it so that the only orders that count are orders from actual members of the program & who are fully registered on our website. We do not want points being given out to customers from other marketplaces that have no access to the points. What kind of coding would they do to our shopify theme if we granted them full access? Who is to say. But this is an issue that is part of their actual app, they DO NOT NEED ACCESS TO YOUR SHOPIFY ADMIN.
Hello There, We would like to extend our sincere apologies for any inconvenience caused during your recent interaction with our team. We have reviewed the conversation and identified a misunderstanding that led to the mistake. Please rest assured that our team upholds honesty and integrity in all our work, and we have no intention of accessing your store without your permission. We understand that the request for access was made in order to ensure that our app is functioning properly on your website. However, we acknowledge that our representative made an error in judgment and we take full responsibility for this mistake.😢 We are committed to correcting the error and ensuring that it does not happen again. In order to provide you with further assistance and address your concerns in detail, we have sent you an email. We hope that you will take the time to review the email and provide us with your feedback. We value your business and appreciate your patience and understanding. Thank you for your continued support. Best regards, Nona- Customer Service Supervisor
Aug. 25, 2023
Muito bom, recomendo. Estou testando ainda, mas é uma ideia bem legal para a loja ter mais branding e algo diferente. Suporte excelente.
Muito obrigado pelo seu feedback positivo! Ficamos felizes em saber que está gostando da nossa solução para branding e que nosso suporte está atendendo às suas expectativas. Continuaremos trabalhando para oferecer a melhor experiência possível para nossos clientes. Obrigado novamente pela sua recomendação! -Joewelyn🌹
Aug. 22, 2023
App facile da installare, anche per una principiante come me ed ho apprezzato molto l'assistenza veloce
Grazie per il tuo feedback positivo! Siamo felici di sapere che hai trovato la nostra app facile da installare e che hai apprezzato l'assistenza veloce del nostro team. 💖Continueremo a lavorare per rendere l'esperienza dell'utente sempre più semplice e intuitiva. 😊Grazie per aver scelto la nostra app! -nona.💖
Aug. 22, 2023
the customer experience is great, with clear instructions, and instant reply, highly recommend to anyone
Thank you for sharing your positive feedback! We're thrilled to hear that you had a great experience with our customer service team and that our instructions were clear and helpful. We appreciate your recommendation and hope to continue providing excellent service to you in the future. - Sophie🌹
Aug. 18, 2023
LoLoyal works great for our needs and the integrations with other apps makes it even more powerful.
Thank you for sharing your positive feedback about LoLoyal! We are glad to hear that it is meeting your needs and providing added value through its integrations with other apps. Let us know if there is anything else we can assist you with. - Sophie🌹
Aug. 15, 2023
Very easy to set up and customer service is very fast and communication is clear. I only gave 4 stars because no option to use your own image, i just downloaded it but i will come back with the remaining star if the experience using it is good. I'm positive it will be a good one hopefully.
Thank you so much for taking the time to share your thoughts and for giving our app a try! We understand your feedback regarding the option to use your own image, and we're pleased to inform you that there are options to let you upload your own image indeed available. I emailed you already the steps on how to access these options. 🤗 It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. 😊 If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. Have a lovely day!~🌹 - Mariadel
Aug. 15, 2023
La aplicación es excelente, la acabo de integrar a mi tienda, tiene muchas opciones para recompensar a los clientes si dejan opiniones, ó si recomiendan amigos, y ya empezó a funcionarme. La atención al cliente es muy rápida.
¡Gracias por tu maravillosa reseña! Estamos encantados de que hayas integrado nuestra aplicación en tu tienda y estés aprovechando las opciones de recompensas para los clientes. Nos alegra saber que nuestra atención al cliente ha sido útil para ti. ¡Estamos aquí para ayudarte en lo que necesites! - Sophie🌹
Aug. 14, 2023
Thank you for offering this app, it was easy and helpful. I am hoping it helps me boost my customer engagement and sales.
You're very welcome! We're thrilled to hear that you found our app easy to use and helpful. It's fantastic to know that you have high hopes for boosting your customer engagement and sales through its features. If you ever need any assistance, have questions, or want to share your progress, feel free to reach out to our support team. We're here to support your success every step of the way. Best of luck with your endeavors, and we look forward to being part of your journey towards increased customer engagement and sales! - Sophie🌹
Aug. 11, 2023
Response was very quick, very helpful, straightforward steps. Thank you so much, definitely recommend it,
Using app
16 days
Total reviews
1
Average rating
5.0
Thank you for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with our customer service team. Our goal is to provide quick and helpful responses to our customers, and we are glad that we were able to assist you in a straightforward manner. We appreciate your recommendation and look forward to serving you again in the future. If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you again for choosing our company! -Joewelyn🌹
Aug. 11, 2023
La atención de servicio al clientes es realmente amable y te llevan de la mano de todo el proceso que necesites
¡Gracias por tomarse el tiempo de dejarnos una reseña! Nos alegra mucho saber que tuvo una experiencia positiva con nuestro equipo de atención al cliente. Nuestro objetivo es brindar una experiencia sin complicaciones y útil para nuestros clientes, y nos complace saber que pudimos satisfacer sus expectativas. Si tiene alguna pregunta o inquietud adicional, no dude en comunicarse con nosotros. ¡Gracias de nuevo por elegir nuestra empresa! -Joewelyn🌹
Aug. 4, 2023
Great app - easy to integrate and a lovely service! Easy and good all the way around. Can really recommend this app.
Thank you for your kind words! We're thrilled to hear that you find our app easy to integrate and that you're enjoying our service. We appreciate your recommendation and hope to continue providing you with a great experience.💗 -nona
Aug. 2, 2023
Great customer service. Simple to use. Many languages are available. This App currently doing fine for us.
Thank you for your positive feedback! We are glad to hear that our customer service and language options have been helpful for you. If you have any further questions or concerns, please do not hesitate to reach out to us for assistance. - Sophie🌻
Aug. 2, 2023
I set up this app in about a day and spoke to a couple different customer reps, they were all very nice and helpful. They guided me through set up and helped with a small customization where I needed the arrow color changed. I like that this app can reward points for subscribing to the newsletter and product reviews (with Judge.me integration).
Thank you for taking the time to share your positive experience with our app and customer service team. We're glad to hear that our reps were able to assist you with the setup and customization process and that you're enjoying the features like rewarding points for newsletter subscriptions and product reviews. If you have any further feedback or suggestions, please don't hesitate to let us know. Thanks again for choosing our app! - Joewelyn 🌹
July 31, 2023
The app may have its issues and flaws, but their customer service works well. Thank you for the swift and thorough trouble-shooting.
Thank you for your review! We appreciate your honest feedback and are glad to hear that our customer service was able to assist you quickly and effectively. We understand that our app may have some areas for improvement, and we are actively working to address these issues. 🥺We value your continued support and hope to provide you with an even better experience in the future.🥰 -nona😊