Loop Returns & Exchanges
Shopify Returns Management Software
Rating
4.6
feedback
194
chart
#1,011
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
3%
-
Less than a year
41%
-
More than a year
55%
Reviews Summary
Loop Returns is highly praised for its exceptional customer support, user-friendly platform, and efficient returns process. Customers appreciate the quick responses from the support team, the ease of processing returns, and the seamless integration with Shopify stores. The app has been described as a valuable addition that saves time for customer service teams and improves the overall customer experience. However, there are some concerns raised about onboarding difficulties and limited access to features during the trial period. Despite these issues, Loop Returns is recommended for its effectiveness in managing returns and exchanges.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 16, 2024
I would recommend LOOP to other individuals and companies. We have been using Loop for over 2 years now and each year new updates are made that are very helpful and their support team is excellent. Just recently had a rare issue with our shipping labels generating and the support staff was able to locate and help us resolve the issue within days.
Dec. 12, 2024
The app saves us a lot of headache when it comes to returns and exchanges. Selling under garments, we have a unique need for returns and the app has been able to help us handle that in many ways. Their support team has also been quick to respond when it comes to troubleshooting and issues. Nice to speak to a real person and get help when we need it.
Dec. 10, 2024
Loop helps us to provide an automated process for our customers to process returns, exchanges and warranties, without waiting for reps to be live. I love that Loops links seamlessly with Shopify and their 'Shop Now' feature prompts customers to increase their spend with us when exchanging for new products. We are also always assisted by our Loop rep when needed.
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