Loop Returns & Exchanges
Manage returns, exchanges, tracking, order editing & more!
Rating
4.7
feedback
411
chart
#1,226
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
3%
-
Less than a year
36%
-
More than a year
59%
Reviews Summary
The reviews for the Loop app on Shopify are overwhelmingly positive, with users praising the responsive and helpful support team. Customers appreciate the ease of collaboration and the simplicity Loop brings to returns and exchanges. The support team, particularly individuals like Rece, Ninthuga, and Emma, are highlighted for their quick responses, knowledge, and willingness to go above and beyond to assist users. However, there are a few negative reviews that mention issues with onboarding processes, sales tactics, and difficulties in canceling accounts. Overall, Loop is highly recommended for its user-friendly interface, efficient workflows, and exceptional customer service.
Highlights
Review RSS Feed
All reviews
March 16, 2026
We stated an issue with return labels. They looked into it and responded right away explaining the issue (on the courier's side, not Loop) and made sure that everything was all good to go again quickly.
March 16, 2026
We’ve been using Loop for over a year now and it has truly transformed our returns experience. By integrating it with Shopify and Brightpearl, we’ve been able to automate and streamline our processes, taking the work out of managing returns for our team. We particularly value the vast array of new features Loop consistently launches; they allow us to stay ahead of evolving customer expectations.
March 13, 2026
The Loop CS team is very responsive and provides detailed assistance with inquiries. Highly recommended!
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