Loop Returns & Exchanges
Shopify Returns Management Software
Rating
4.7
feedback
243
chart
#855
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
0%
-
Less than a month
2%
-
Less than a year
40%
-
More than a year
56%
Reviews Summary
The reviews for the Shopify App are overwhelmingly positive, with users praising the efficient and helpful customer service provided by the Loop team. Many users specifically mentioned the quick responses and insightful solutions offered by support representatives like Emma and Rece. Users appreciated the seamless integration with Shopify, the user-friendly interface, and the automation of the returns process. However, there were a few negative reviews highlighting issues with accessing all features for evaluation, confusion in distinguishing returns from exchanges, and challenges with cancellations and billing.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 7, 2025
You cannot access their system until you schedule a phone call. Not convenient
March 5, 2025
Thank you to Emma for always being so efficient when we have questions or issues with Loop. Appreciate her prompt responses.
Feb. 28, 2025
Rece was AWESOME! He went above and beyond for me and I am very grateful. His response was prompt and very insightful. I appreciate it a lot! He is definitely a gem and deserves a raise and promotion!
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