Loop Returns & Exchanges
Shopify Post-Purchase Software
Rating
4.7
feedback
381
chart
#1,589
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
1%
-
Less than a month
3%
-
Less than a year
37%
-
More than a year
57%
Reviews Summary
Loop is highly praised for its exceptional customer service and support team, with many users highlighting the quick response times and helpful assistance provided by individuals like Ninthuga, Emma, and Rece. Users appreciate the ease of setting up the app and the platform's ability to streamline returns and exchanges. However, there are some negative reviews mentioning challenges with canceling accounts, slow onboarding processes, and issues with billing and cancellations. Overall, Loop is commended for its feature-packed solution and the dedication of its support team.
Highlights
Review RSS Feed
All reviews
Dec. 30, 2025
Rece was huge help! He helped guide me through the advance exchanges and made it super simple for me to figure out! Thank you x10000!
Dec. 28, 2025
I am extremely frustrated with Loop. We had our initial call and signed a contract with them nearly a month ago and we're nowhere near ready to go live. They say you get an 'onboarding specialist' but you don't. The platform is very confusing to set up and when you think you've done it right and test it, nothing worked correctly and you don't get any response from them. I emailed my specialist over 7 days ago and I've not heard back. I have no idea when they are back from Christmas as it's not on their site or auto email. We've given up and have set up a meeting with Prime Returns. Let's hope they're better!
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