Loop Returns & Exchanges
Shopify Returns Management Software
Rating
4.7
feedback
269
chart
#745
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
2%
-
Less than a year
41%
-
More than a year
56%
Reviews Summary
The reviews for the Shopify App are overwhelmingly positive, with users praising the excellent customer support provided by the team. Customers highlight the quick response times, helpfulness, and efficiency of the support staff, with specific mentions of team members like Ninthuga, Rece, Emma, and Thornton. Users appreciate the seamless onboarding process and the ease of setting up returns and workflows with the app. The software itself is described as user-friendly and valuable for managing returns, exchanges, and customer inquiries. However, there are a few negative reviews mentioning issues with pricing tiers, onboarding inefficiencies, and confusion in distinguishing returns from exchanges within the Shopify store.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 11, 2025
I've had a few times where i have contacted Loop for support, and i must say all the staff are super friendly and quick to resolve any issues. I have recently been in touch with Emma Pennington a few times, and she is brilliant! Nothing is too much trouble for her and she is very patient and understanding too. I highly recommend Loop!
May 9, 2025
We've had a positive experience working with Loop Returns, particularly when it comes to customer support. We recently needed assistance configuring return tags across multiple Shopify instances, and the process was handled quickly and clearly. ✅ Highlights: Responsive Support: Our inquiry was acknowledged and resolved within the same business day — a big plus when coordinating system-wide tagging. Tag Configuration: We wanted the "LoopExchange" tag applied to all exchange orders across five regional stores (DK, DE, SE, NO, EU). The support team confirmed the setup promptly and ensured it was deployed. Clear Communication: The representative (Ninthuga) explained how tagging works, including that the system already applies LE:Exchange to original orders that receive an exchange outcome. This level of transparency helped clarify things for us. ️ Value-Add: Being able to tag return and exchange orders systematically helps us keep warehouse processes clean and consistent — especially with RFID and stock separation in place. Overall, Loop continues to deliver on both platform functionality and reliable merchant support.
May 5, 2025
I would say the customer service is the best part of working with Loop Returns. As a small business, you can feel like a jack of all trades but a master of none. The support we have had from Loop Customer Support team has helped us build the confidence we need to start feeling like a master of Loop Returns!
April 30, 2025
5 star rating for LOOP! The team is so responsive whenever we need any assistance and there's always someone available to help. Great platform for our business and we would recommend to all.
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