Loop Returns & Exchanges for Shopify

Loop Returns & Exchanges

Shopify Returns Management Software

Developer
View on App Store

Rating

4.5

feedback

186

Reviews

chart

#889

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    1%
  • Less than a month
    3%
  • Less than a year
    43%
  • More than a year
    53%

Reviews Summary

The reviews for the Loop Shopify App are overwhelmingly positive, highlighting the exceptional customer service provided by the team members such as Emma, Thornton, Gabbi, Wendy, and others. Customers appreciate the quick responses to queries, helpful assistance in resolving issues, and the seamless onboarding process. The app itself is praised for streamlining the returns and exchanges process, saving time for customer service teams, and providing valuable insights into customer behavior. However, there are a few negative reviews that mention issues with limited demos, difficulties in reaching customer support, and concerns about pricing and contract terms.

Highlights

Exceptional Customer Service and Support
Efficient Returns and Exchanges Process
Seamless Onboarding Process
Valuable Customer Insights
Concerns about Pricing and Contracts

Rating Breakdown

  • 5
    85% (159 ratings)
  • 4
    4% (7 ratings)
  • 3
    2% (3 ratings)
  • 2
    2% (4 ratings)
  • 1
    7% (13 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 13, 2024

Great support and great tool

Store

WRK

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the 5 ⭐️'s! We’re so glad to hear that you’re happy with both our support and the tool.

5 / 5 Share

Nov. 12, 2024

Easy to Use, Monitor and Process Requests.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your positive feedback! We’re so happy to know that Loop is working well for you. 💙⭐️

3 / 5 Share

Nov. 18, 2024

*Edited review after resolution. I faced a lot of issues onboarding Loop, and it took over a month. But now it's up and running, and it's a helpful tool for our brand. I still feel support was lackluster until I really put the screws on them. But they figured it out eventually. Compared to what else is available, they're a top option.

Using app

About 1 month

Total reviews

9

Average rating

4.6

5 / 5 Share

Nov. 7, 2024

Emma is always so helpful and very friendly. very responsive to emails, never have to wait a long time to get an answer :) Thank you!

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review! 🤩🙌 Emma is an amazing part of our team, and we’re so happy to hear that her responsiveness and helpfulness are making a positive impact. We appreciate you!

4 / 5 Share

Nov. 7, 2024

Using app

About 1 year

Total reviews

1

Average rating

4.0

All reviews

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