Loop Returns & Exchanges
Shopify Returns Management Software
Rating
4.5
feedback
186
chart
#889
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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Less than a day
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Less than a month
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Less than a year
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More than a year
Reviews Summary
The reviews for the Loop Shopify App are overwhelmingly positive, highlighting the exceptional customer service provided by the team members such as Emma, Thornton, Gabbi, Wendy, and others. Customers appreciate the quick responses to queries, helpful assistance in resolving issues, and the seamless onboarding process. The app itself is praised for streamlining the returns and exchanges process, saving time for customer service teams, and providing valuable insights into customer behavior. However, there are a few negative reviews that mention issues with limited demos, difficulties in reaching customer support, and concerns about pricing and contract terms.
Highlights
Rating Breakdown
All reviews
Nov. 13, 2024
Great support and great tool
Thank you for the 5 ⭐️'s! We’re so glad to hear that you’re happy with both our support and the tool.
Nov. 12, 2024
Easy to Use, Monitor and Process Requests.
Thanks for your positive feedback! We’re so happy to know that Loop is working well for you. 💙⭐️
Nov. 18, 2024
*Edited review after resolution. I faced a lot of issues onboarding Loop, and it took over a month. But now it's up and running, and it's a helpful tool for our brand. I still feel support was lackluster until I really put the screws on them. But they figured it out eventually. Compared to what else is available, they're a top option.
Nov. 7, 2024
Emma is always so helpful and very friendly. very responsive to emails, never have to wait a long time to get an answer :) Thank you!
Thank you for taking the time to leave a review! 🤩🙌 Emma is an amazing part of our team, and we’re so happy to hear that her responsiveness and helpfulness are making a positive impact. We appreciate you!
Nov. 7, 2024
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