Loop Returns & Exchanges
Shopify Post-Purchase Software
Rating
4.6
feedback
370
chart
#1,119
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
3%
-
Less than a year
38%
-
More than a year
56%
Reviews Summary
Loop is highly praised for its exceptional customer service and support team, with many users highlighting the quick response times and helpful assistance provided by individuals like Ninthuga, Emma, and Rece. Users appreciate the ease of setting up the app and the platform's ability to streamline returns and exchanges. However, there are some negative reviews mentioning challenges with canceling accounts, slow onboarding processes, and issues with billing and cancellations. Overall, Loop is commended for its feature-packed solution and the dedication of its support team.
Highlights
Review RSS Feed
All reviews
Dec. 10, 2025
Great customer experience. Always super responsive and helpful. We’ve had a great experience using Loop as our returns platform. The interface is clean and easy to navigate — both for our team and our customers. Setup was smooth, and the support team has been responsive whenever we’ve had questions. It’s helped us streamline returns, reduce back-and-forth, and improve the overall post-purchase experience. Highly recommend!
Dec. 9, 2025
Truly one of the worst onboarding experiences I've encountered. They don't hop on a call with you to review how to set up returns correctly. Their documentation isn't easy to follow. It takes too long to get your "onboarding specialist" to respond to your emails. It took us weeks to setup...and we still haven't correctly configured it. Overall, a very frustrating experience.
Dec. 5, 2025
Loop is a fantastic returns partner to our small business! We are able to e-mail Loop support with our queries and technical questions, they always get back to us quickly and go above and beyond, helping us to create the workflows and rules we need. Ninthuga G at Loop has been a particularly helpful Merchant Support Specialist. Can't say enough great things about LOOP.
Dec. 4, 2025
Awesome app that saves our CSR team time-and the customer service is fantastic.
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