Loop Returns & Exchanges
Manage returns, exchanges, tracking, return labels & more!
Rating
4.7
feedback
400
chart
#1,341
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
3%
-
Less than a year
36%
-
More than a year
59%
Reviews Summary
The reviews for the Loop app are overwhelmingly positive, with users praising the excellent customer support provided by the team. Many users highlighted the quick response times, helpfulness, and knowledge of the support specialists, particularly mentioning names like Ninthuga, Rece, Emma, and others. Users found the app easy to use, with features that streamlined returns and exchanges, reducing support tickets and improving the overall post-purchase experience. However, there were a few negative reviews mentioning issues with onboarding, including mandatory onboarding calls and slow response times, which led to frustration and delays in setting up the platform.
Highlights
Review RSS Feed
All reviews
March 2, 2026
Responsive and easy to collaborate with. Team members work together ensuring that all goes smoothly. Thank you, team Loop!
Feb. 25, 2026
Loop Returns has made returns and exchanges incredibly simple for both our customers and our team. I also want to specifically recognize Rece from their support team — he was fantastic to work with. Quick to respond, knowledgeable, and genuinely helpful in getting everything resolved efficiently. Overall, Loop Returns has been a great addition to our company, and knowing their support team is this reliable makes it even better. Highly recommend!
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