Loop Returns & Exchanges
Shopify Returns Management Software
Rating
4.7
feedback
262
chart
#827
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
2%
-
Less than a year
40%
-
More than a year
56%
Reviews Summary
The Shopify App has received overwhelmingly positive reviews regarding its customer service and support team. Users appreciate the quick responses, helpfulness, and efficiency of the customer support representatives, with specific mentions of team members like Ninthuga, Rece, Emma, and Thornton. The app itself is praised for its user-friendly interface and seamless integration with Shopify, making returns and exchanges easy to manage. However, there are a few negative reviews highlighting issues with pricing transparency, onboarding processes, and confusion in distinguishing returns from exchanges within the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 16, 2025
The team was super helpful in helping me set up returns for outside the US. Onboarding Loop itself was also seamless and makes life easy!
April 11, 2025
Customer Support was truly helpful and answered my questions completely and quickly.
April 10, 2025
The support team was able to help us implement a workflow tool we were wanting to add but were unsure how we would go about it. They were knowledgeable in their response, and we were able to create the workflow we needed with their assistance.
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