Loop Returns & Exchanges
Shopify Post-Purchase Software
Rating
4.7
feedback
365
chart
#1,493
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
3%
-
Less than a year
38%
-
More than a year
56%
Reviews Summary
The reviews for the Shopify App are overwhelmingly positive, with users praising the prompt and helpful customer service provided by the support team. Customers appreciate the quick responses, clear explanations, and thorough assistance they receive when facing issues or needing guidance. The app is commended for streamlining return processes, offering a user-friendly experience, and being a valuable tool for managing returns and exchanges efficiently. However, there are a few negative reviews highlighting issues such as difficulties in canceling subscriptions, slow onboarding processes, and lack of support for European brands.
Highlights
Review RSS Feed
All reviews
Dec. 4, 2025
Awesome app that saves our CSR team time-and the customer service is fantastic.
Dec. 3, 2025
Loop has been a great partner in providing return and exchange platform and their customer service has been great helping.
Nov. 29, 2025
They make it virtually impossible to cancel your account. There are better softwares out there for less.
Nov. 26, 2025
Customer Support team is amazing! Sale team can be a tad tough to work with sometimes.
Nov. 25, 2025
The support team is incredibly helpful and responsive. Anytime I had a question, they guided me quickly and clearly. Thank you and keep up the great work!
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