Loop Returns & Exchanges
Shopify Returns Management Software
Rating
4.6
feedback
160
chart
#607
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
4%
-
Less than a year
42%
-
More than a year
51%
Reviews Summary
Loop, the Shopify app, has received a mix of positive and negative reviews from users. On the positive side, users appreciate the quick integration process and continuous improvement with new features that enhance the customer experience. The app has been praised for streamlining return processes, offloading tasks from customer service teams, and providing helpful customer support. Users also value the user-friendly platform, efficient workflows, and the ability to integrate seamlessly with other platforms. However, some users have raised concerns about misleading marketing tactics, difficulties in canceling contracts, and limitations in handling international returns effectively. Additionally, there were complaints about slow response times for support tickets and glitches in the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 25, 2024
Loop has been great with helping us save time with refunds and exchanges. Wendy is super helpful and informative if we have any questions!
June 11, 2024
Quick integration process initially but always improving and releasing new features to improve all aspects of the customer experience. Excited to try the new exchange tracker and exchange shop on site credit features.
Thank you for the positive feedback! 💙⭐️ We're thrilled to hear that you found the integration process quick and are excited about our ongoing improvements. We appreciate your support!
June 10, 2024
Love working with Loop- great customer service and easy to use once everything is set up. Looking forward to seeing new features in the future.
And we love working with YOU! 💙 Thank you for your kind words! We're delighted to hear that you love working with Loop and find our customer service and setup process excellent. We're excited to continue bringing you new features in the future. Your support means a lot to us!
June 10, 2024
They tried to book a demo instead of just letting me download the most basic plan. I didn't get that far (deleted the app right away), but other people are saying they'll try to make you sign up for a 12 month contract. Either way, my review is here because that's really misleading bait and switch marketing if the contract is not advertised up front.
We appreciate your feedback and are sorry to learn about your experience. Our demo process is designed to ensure our merchants are set up for success. This allows us to tailor our platform to meet the specific needs of each individual brand. We’d be happy to discuss this further if you’re interested!
June 3, 2024
Loop has been a great addition to help streamline our return process and offload an extra task from our customer service team. Wendy and her team has been helpful is fixing random issues we've noticed over time as well as custom workflows to optimize further.
Thank you for your wonderful feedback ⭐️💙 We're thrilled to hear that Loop has been a great addition in streamlining your return process and alleviating your customer service team. Your satisfaction is our top priority, and we appreciate your support!
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