Loop Returns & Exchanges
Manage returns, exchanges, tracking, order editing & more!
Rating
4.7
feedback
426
chart
#1,394
All reviews
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May 21, 2026
Customer service support Reece is TOP NOTCH... seriously the only one who can figure out every issue at lightening speed. Always appreciate his timely and helpful reply!
May 19, 2026
Every one in a while the platform and its comms are confusing for our customers/team. But every time we've reached out for clarity, the Loop team has been very helpful.
May 15, 2026
Loop's customer service and expertise in navigating Shopify stores is great!
May 13, 2026
This has been the worst onboarding experience I've ever had. The customer service/technical support is nonexistent and you will run into countless issues left unresolved for months. They provide no technical support at all. Absolutely RUN! I'm trying to get out of it as soon as I can and probably will try Swap Commerce.
May 4, 2026
Return processing has become super manageable for us. Loop Returns is a great app to streamline your returns, and their support is also very helpful. Emma was very polite and responsive. She helped very quickly and provided a solution we were looking for.
April 28, 2026
Thank you very much for your help, Rece G. Your support was both helpful and quick. Amazing work with you
April 22, 2026
Emma answered my question swiftly and clearly, without being wordy, and got straight to the point. Thanks again, Emma!
April 16, 2026
Easy integration, straight forward management of returns and setting up policies and terrific customer service! Definitely recommend!
April 15, 2026
March 31, 2026
Loop has transformed our business with a self-service platform where customers can create and ship back their returns & exchanges with ease. The implementation is simple, and the set-up is intuitive. The Support team is exceptional. No question is too big or too small, and the response time is excellent. They go above and beyond pointing me to a self-help article, and actually dig in and help come up with solutions to questions. Highly recommend Loop!
March 27, 2026
March 16, 2026
March 16, 2026
We stated an issue with return labels. They looked into it and responded right away explaining the issue (on the courier's side, not Loop) and made sure that everything was all good to go again quickly.
March 16, 2026
We’ve been using Loop for over a year now and it has truly transformed our returns experience. By integrating it with Shopify and Brightpearl, we’ve been able to automate and streamline our processes, taking the work out of managing returns for our team. We particularly value the vast array of new features Loop consistently launches; they allow us to stay ahead of evolving customer expectations.