Loop Returns & Exchanges

We were unbelievably impressed by the customer service and support that Brooke McCormick provided during onboarding - above and beyond. The app is working great and any issues addressed immediately.

Loop has been a great partner to work with. Their team is always responsive, knowledgeable, and available to help whenever we run into an issue or need assistance with setup or configuration. They’ve made the entire process much easier, and it’s reassuring to know we have a team we can rely on when questions come up. We really appreciate their continued support and partnership!

Great product and the support is great.

Support team has been responsive & helpful in getting this app running in our shop. I was having the same password issue noted in other reviews. Reached out to support & they responded the next day with a reset to get logged in.

very patience and resourceful - have been working with loop for years now.

Same issue. Cannot reset password...

Emma from customer support was incredibly responsive to a technical glitch that would not allow us to connect our carrier account. She communicated with her internal team immediately and kept us well advised along the way. Our problem was quickly resolved.

Rece was so helpful and professional. He resolved our issue quickly!

Terrible support provided so far. Very disappointed. We are in the dark on how this complex software works and our customers are stranded not knowing what to do because we don't know either. Do not recommend at all.

support is non-existant. We have a question that is urgent and remains unanswered after many days. Simply not good enough.

App is easy to use and customer support is very prompt. I had an issue that could not be resolved via the chat feature, but they followed up via email with a few hours with a great explanation and resolution for my issue!

Customer service is poor - no calls or demos given - it is a complete pain to setup.

Rece provided outstanding customer support from start to finish. He was quick to respond, patient, knowledgeable, and took the time to clearly explain everything until the issue was fully resolved. His communication was professional, friendly, and made the whole process easy and stress-free. It's rare to receive this level of support, and Rece truly went above and beyond. Thank you for the excellent service—I highly recommend both Rece and the support team!

Fast, helpful and accurate support!

Unable to log in and there is no way to re-set my password that works. I emailed support hopefully they respond soon but I have never had an app with such challenges logging in and my customers are getting very upset.

Customer service support Reece is TOP NOTCH... seriously the only one who can figure out every issue at lightening speed. Always appreciate his timely and helpful reply!

Every one in a while the platform and its comms are confusing for our customers/team. But every time we've reached out for clarity, the Loop team has been very helpful.

Loop's customer service and expertise in navigating Shopify stores is great!