Loop Returns & Exchanges
The reviews for this Shopify App are overwhelmingly positive, with users praising the exceptional customer service and support provided by the team. Many users highlighted the quick response times, knowledgeable staff, and the willingness of the support team to go above and beyond to resolve any issues. Users appreciated the ease of use of the app and the prompt assistance received when setting up or troubleshooting. However, there were a few negative reviews that mentioned issues with password resets, poor support experiences, and difficulties in onboarding due to mandatory calls.
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Support specialist Rece was so helpful in getting to the bottom of an issue that we were experiencing. He was patient, informative and very friendly. Great experience with Loop's support team.
We were unbelievably impressed by the customer service and support that Brooke McCormick provided during onboarding - above and beyond. The app is working great and any issues addressed immediately.
Loop has been a great partner to work with. Their team is always responsive, knowledgeable, and available to help whenever we run into an issue or need assistance with setup or configuration. They’ve made the entire process much easier, and it’s reassuring to know we have a team we can rely on when questions come up. We really appreciate their continued support and partnership!
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