Loop Returns & Exchanges
Manage returns, exchanges, tracking, order editing & more!
Rating
4.7
feedback
414
chart
#872
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
1%
-
Less than a month
3%
-
Less than a year
36%
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More than a year
59%
Reviews Summary
The reviews for the Loop Shopify App are overwhelmingly positive, highlighting the app's transformative impact on businesses, ease of implementation, intuitive setup, exceptional customer support, and continuous improvement through new features. Users appreciate the automation and streamlining of returns processes, integration with other platforms like Shopify and Brightpearl, and the helpfulness of the support team, with specific mentions of team members like Ninthuga, Rece, and Emma. Loop is praised for making returns and exchanges simple for both customers and teams, reducing support tickets, and improving the overall post-purchase experience. However, there is a negative review criticizing the mandatory onboarding call process, lack of transparency in pricing, and difficulties in canceling the account.
Highlights
Review RSS Feed
All reviews
March 31, 2026
Loop has transformed our business with a self-service platform where customers can create and ship back their returns & exchanges with ease. The implementation is simple, and the set-up is intuitive. The Support team is exceptional. No question is too big or too small, and the response time is excellent. They go above and beyond pointing me to a self-help article, and actually dig in and help come up with solutions to questions. Highly recommend Loop!
March 27, 2026
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