Loop Returns & Exchanges for Shopify

Loop Returns & Exchanges

Shopify Returns Management Software

Developer
View on App Store

Rating

4.6

feedback

159

Reviews

chart

#560

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    1%
  • Less than a month
    4%
  • Less than a year
    42%
  • More than a year
    52%

Reviews Summary

Loop, the Shopify app, has received a mix of positive and negative reviews from users. On the positive side, users appreciate the quick integration process and continuous improvement with new features that enhance the customer experience. The app has been praised for streamlining return processes, offloading tasks from customer service teams, and providing helpful customer support. Users also value the user-friendly platform, efficient workflows, and the ability to integrate seamlessly with other platforms. However, some users have raised concerns about misleading marketing tactics, difficulties in canceling contracts, and limitations in handling international returns effectively. Additionally, there were complaints about slow response times for support tickets and glitches in the app.

Highlights

Quick integration process and continuous improvement with new features
Streamlining return processes and offloading tasks from customer service teams
Efficient workflows and user-friendly platform
Concerns about misleading marketing tactics and difficulties in canceling contracts
Limitations in handling international returns effectively and slow response times for support tickets

Rating Breakdown

  • 5
    86% (136 ratings)
  • 4
    4% (6 ratings)
  • 3
    1% (2 ratings)
  • 2
    3% (4 ratings)
  • 1
    7% (11 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

June 11, 2024

Quick integration process initially but always improving and releasing new features to improve all aspects of the customer experience. Excited to try the new exchange tracker and exchange shop on site credit features.

Using app

--

Total reviews

6

Average rating

5.0

5 / 5 Share

June 10, 2024

Love working with Loop- great customer service and easy to use once everything is set up. Looking forward to seeing new features in the future.

Store

WOLACO

Using app

--

Total reviews

2

Average rating

5.0

1 / 5 Share

June 10, 2024

They tried to book a demo instead of just letting me download the most basic plan. I didn't get that far (deleted the app right away), but other people are saying they'll try to make you sign up for a 12 month contract. Either way, my review is here because that's really misleading bait and switch marketing if the contract is not advertised up front.

Using app

--

Total reviews

8

Average rating

4.5

5 / 5 Share

June 3, 2024

Loop has been a great addition to help streamline our return process and offload an extra task from our customer service team. Wendy and her team has been helpful is fixing random issues we've noticed over time as well as custom workflows to optimize further.

Using app

12 months

Total reviews

5

Average rating

5.0

5 / 5 Share

May 29, 2024

Loop is fantastic! It has all the features we want and some that we didn't even know we needed! The Workflow feature helped us become way more efficient. Definitely worth the price of the app.

Using app

About 2 years

Total reviews

1

Average rating

5.0

All reviews

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