Loop Returns & Exchanges
Shopify Returns Management Software
Rating
4.5
feedback
163
chart
#988
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
4%
-
Less than a year
44%
-
More than a year
51%
Reviews Summary
The reviews for the Loop Shopify App are mixed, with both positive and negative feedback. Positive aspects include great customer service, helpful features for streamlining returns and exchanges, and continuous improvement with new features. Users appreciate the ease of integration and the efficiency Loop brings to their customer service processes. On the other hand, negative reviews mention difficulties in reaching support, issues with billing and contracts, and limitations in international returns support. Some users find the pricing model and lack of support frustrating.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 24, 2024
Loop has been a lifesaver and a great addition to our site. The onboarding process was seamless and the Loop team made it so easy for us and was very helpful along the way! Loop has freed up so much time for our small team with the automated returns and exchanges. It is also so amazing to gain insight on why customers are returning/exchanging. The process is easy for customers to use and the loop team is always in contact with us as we continue to navigate the platform. We are so happy we integrated this platform to our store!
July 16, 2024
Loop has bene a great addition to our site. We have retained revenue that would otherwise be lost to refunds with the different return options available. The support team is fast and easy to work with.
July 3, 2024
After they assisted me to install the app I haven't been able to reach anyone to integrate it on to my site. What good is it if no one assists in letting the customer know its there to use? I filled out the contact us form twice but no one has reached out. Help! I will have to cancel if no one responds.
June 25, 2024
Loop has been great with helping us save time with refunds and exchanges. Wendy is super helpful and informative if we have any questions!
June 11, 2024
Quick integration process initially but always improving and releasing new features to improve all aspects of the customer experience. Excited to try the new exchange tracker and exchange shop on site credit features.
Thank you for the positive feedback! 💙⭐️ We're thrilled to hear that you found the integration process quick and are excited about our ongoing improvements. We appreciate your support!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more