Loop Returns & Exchanges
Manage returns, exchanges, tracking, order editing & more!
Rating
4.7
feedback
426
chart
#1,558
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
3%
-
Less than a year
37%
-
More than a year
59%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the quick and helpful support provided by the team members, particularly mentioning Rece, Emma, Ninthuga, and others. Users appreciate the ease of integration, straightforward management of returns, and the excellent customer service. The app has been described as transformative for businesses, streamlining processes and improving the overall post-purchase experience. However, there are a few negative reviews highlighting issues with the onboarding process, including mandatory sales calls and difficulties in canceling accounts. Despite these challenges, the majority of users highly recommend the app for its features and exceptional support.
Highlights
Review RSS Feed
All reviews
May 21, 2026
Customer service support Reece is TOP NOTCH... seriously the only one who can figure out every issue at lightening speed. Always appreciate his timely and helpful reply!
May 19, 2026
Every one in a while the platform and its comms are confusing for our customers/team. But every time we've reached out for clarity, the Loop team has been very helpful.
May 15, 2026
Loop's customer service and expertise in navigating Shopify stores is great!
May 13, 2026
This has been the worst onboarding experience I've ever had. The customer service/technical support is nonexistent and you will run into countless issues left unresolved for months. They provide no technical support at all. Absolutely RUN! I'm trying to get out of it as soon as I can and probably will try Swap Commerce.
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