Loop Returns & Exchanges for Shopify
Developer
View on App Store

Rating

4.7

feedback

230

Reviews

chart

#952

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    2%
  • Less than a year
    40%
  • More than a year
    57%

Reviews Summary

The reviews for the Loop Shopify App are overwhelmingly positive, with users praising the exceptional customer service and quick response times of the support team. Customers appreciate the user-friendly interface of the app and how it streamlines the return and exchange process. The support team, particularly individuals like Rece, Emma, and Thornton, are highlighted for their helpfulness, responsiveness, and ability to provide clear solutions. Users also mention the efficiency of the onboarding process and the valuable insights gained from using Loop. However, there is one negative review that criticizes the lack of attention and dismissive customer service experienced during the onboarding process.

Highlights

Exceptional customer service and quick response times
User-friendly interface and streamlined processes
Efficient onboarding process
Valuable insights gained from using the app
Negative experience with onboarding process

Rating Breakdown

  • 5
    86% (198 ratings)
  • 4
    4% (10 ratings)
  • 3
    1% (3 ratings)
  • 2
    2% (5 ratings)
  • 1
    6% (13 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 14, 2025

Loop Returns has been a Game Changer for Capelle Miami. We went from a very manual process in doing returns to an almost set it and forget it process. Loop offers great and speedy customer service, which we always appreciate.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

4 / 5 Share

Feb. 12, 2025

Loop Returns helps us streamline our returns and exchanges at the customer level and internally. Of course, not one app is perfect and there is a learning curve in the integration and usage of the app. The Loop Returns team, however, helped tremendously and continues in doing so in answering any questions in this regard. Looking forward to perfecting our process with Loop Returns and ensuring overall better customer experience with our brand.

Using app

Almost 3 years

Total reviews

4

Average rating

4.3

5 / 5 Share

Feb. 11, 2025

Our experience with Loop has been excellent. The integration is seamless, and their customer support has been outstanding.

Using app

About 4 years

Total reviews

2

Average rating

5.0

2 / 5 Share

Feb. 11, 2025

The backend is easy to use but in your Shopify store it is confusing and difficult to distinguish returns from exchanges. It's clunky and difficult to use. It creates a second order which messes up your metrics when evaluating repeat customer rates, etc. To make matters worse, we canceled our service and deleted the app weeks back and still got charged for the following month. Customer service had been on several emails back and forth and have yet to refund our money and have provided nothing to substantiate taking our money for service that was not provided. Very poor customer experience and we recommend looking for another app.

Using app

About 1 year

Total reviews

6

Average rating

4.5

5 / 5 Share

Feb. 11, 2025

Being in retail, we all know that excellent customer service is priority. The problem, of course, is when other companies do not share this same mentality. Such is not the the case with Loop Returns! Twice now, I have needed to reach out for immediate support and have received excellent and quick service. Highly reccomend!

Using app

6 months

Total reviews

1

Average rating

5.0

All reviews

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