Loop Returns & Exchanges

Customer service support Reece is TOP NOTCH... seriously the only one who can figure out every issue at lightening speed. Always appreciate his timely and helpful reply!

Loop's customer service and expertise in navigating Shopify stores is great!

Return processing has become super manageable for us. Loop Returns is a great app to streamline your returns, and their support is also very helpful. Emma was very polite and responsive. She helped very quickly and provided a solution we were looking for.

Thank you very much for your help, Rece G. Your support was both helpful and quick. Amazing work with you

Support team quick to respond and Emma was super helpful!

Emma answered my question swiftly and clearly, without being wordy, and got straight to the point. Thanks again, Emma!

Support team is quick to resolve issues.

Easy integration, straight forward management of returns and setting up policies and terrific customer service! Definitely recommend!

Rece was very helpful. My concern was resolved right away.

Simple to use. Easy to set up. Very cost friendly. Highly recommend!

Loop has transformed our business with a self-service platform where customers can create and ship back their returns & exchanges with ease. The implementation is simple, and the set-up is intuitive. The Support team is exceptional. No question is too big or too small, and the response time is excellent. They go above and beyond pointing me to a self-help article, and actually dig in and help come up with solutions to questions. Highly recommend Loop!

Very Professional

super helpful

We stated an issue with return labels. They looked into it and responded right away explaining the issue (on the courier's side, not Loop) and made sure that everything was all good to go again quickly.

We’ve been using Loop for over a year now and it has truly transformed our returns experience. By integrating it with Shopify and Brightpearl, we’ve been able to automate and streamline our processes, taking the work out of managing returns for our team. We particularly value the vast array of new features Loop consistently launches; they allow us to stay ahead of evolving customer expectations.

The Loop CS team is very responsive and provides detailed assistance with inquiries. Highly recommended!

They have pretty solid customer service.