Loop Returns & Exchanges
Shopify Post-Purchase Software
Rating
4.7
feedback
365
chart
#1,493
All reviews
Review RSS Feed
Oct. 30, 2025
Oct. 23, 2025
Ninthuga resolved our issue responsibly and quickly, and we’re very satisfied with Loop Returns.
Oct. 14, 2025
Oct. 14, 2025
Loop onboarding team are not available for calls, but just via emails, and this makes onboarding highly inefficient and slow. We started onboarding in August, after 2 months we are still here trying to set up the platform by trial and error.
Oct. 13, 2025
Oct. 8, 2025
The team provided fast assitance that was clear and helpful. I am always confident that the level of service provided will be top notch.
Oct. 7, 2025
Oct. 6, 2025
e have been using loop for about 2 years, this company has offered us zero value, and when we wanted to switch to another company the "auto renewed" our policy very quietly. They send you 1 email and if you don't respond they will lock you in. They just care about their bottom line and not actually helping you make money. We switched to another company and it has been the most fantastic experience. They actually care about making you money not just upselling.
We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. Our goal is always to provide clear communication and deliver value to every merchant we work with. Regarding contract renewals, we do notify customers in advance to ensure they’re aware of upcoming terms, and we’re sorry if that process felt unclear. We’ll review our communication to make sure it’s as transparent as possible.
Sept. 26, 2025
Great experience as Loop Team member help me restore my account quickly as I use this application for daily work tasks. Her name was Emma Pennington appreciate it!
Sept. 25, 2025
The support we receive from Loop is fantastic. If ever a rare technical issue pops up, they provide quick and easy-to-manage resolutions, ensuring little customer impact on our side. Highly recommend their platform for your returns!
Sept. 25, 2025
UPDATE ON EXPERIENCE - Complete garbage, 4 MONTHS IN STILL CANT DO A RETURN, and now they say I cant do a return to a parcel locker, tried asking for my money back they wont give it me, wish i'd never set this up, be warned, do your research before you sign up
Sept. 25, 2025