Loop Returns & Exchanges

We’ve been using Loop for over a year now and it has truly transformed our returns experience. By integrating it with Shopify and Brightpearl, we’ve been able to automate and streamline our processes, taking the work out of managing returns for our team. We particularly value the vast array of new features Loop consistently launches; they allow us to stay ahead of evolving customer expectations.

The Loop CS team is very responsive and provides detailed assistance with inquiries. Highly recommended!

They have pretty solid customer service.

Clear and concise information from Rece! Easy to understand and be able to share with the customer.

Support was excellent– Friendly and knowledgeable, helping answer my questions.

thanks Rece

Takes the guess work out of returns/exchanges. The process is almost fully auto-mated for us at this point thanks to Loop. And when we have questions or need guidance, their customer success agents are incredibly helpful (shout out to Ninthuga for walking me through some trouble shooting!).

Loop customer service is always ready to help!

Exceptional Customer Service

Responsive and easy to collaborate with. Team members work together ensuring that all goes smoothly. Thank you, team Loop!

The Loop team were super helpful and responsive!

Loop Returns has made returns and exchanges incredibly simple for both our customers and our team. I also want to specifically recognize Rece from their support team — he was fantastic to work with. Quick to respond, knowledgeable, and genuinely helpful in getting everything resolved efficiently. Overall, Loop Returns has been a great addition to our company, and knowing their support team is this reliable makes it even better. Highly recommend!

We love loop, and they integrated perfectly with our 3PL. Special shoutout to Ninthuga from customer service for the great help

We always have a wonderful experience with the support team!

Rece was exceptional in giving me a solution to pull data into a report. I did give feedback stating it would be nice to have a more specific report and one was created for us in the shared folder. It will be a tool that will save our team a lot of time. Thank you for the wonderful support and assisting in finding a solution to our specific needs.

Loop is the default when it comes to RMA platforms to integrate with Shopify. The Loop support team is super responsive and equal parts "systems tutor" and "troubleshoot support". Always quick on the reply and takes constructive feedback very well. They are constantly implementing global solutions as these softwares continue to evolve rapidly.

Worst experience I’ve ever had with a Shopify app. We attempted to get this app activated for 6–7 weeks and never even reached the point of being able to use it. You cannot activate the app without a sales call, and that call is not onboarding it’s a commission-driven sales pitch designed to extract as much money as possible using vague, shifting “custom pricing.” We were assigned a sales representative who was completely incompetent: emails went unanswered, pricing changed repeatedly, and terms were altered after agreements had already been made. Almost every email contained a different price because they clearly didn’t understand their own product or pricing structure. To put this into perspective: We were initially told 30% revenue share on Checkout+ with no monthly retainer After we researched and agreed, we were told “actually it’s 40% now” Then we were quoted $800+ per month for a business processing around 120 returns per month and 2500-5000 tracking orders. This is not normal, acceptable, or transparent. No serious business would agree to terms that change on a whim depending on how the agent feels on that given day. As a result, this app wasted over six weeks of our time. I cannot even comment on whether the app itself is good, because we were never given access to log in or use it , purely due to the actions of a poor sales agent who had no idea what they were doing. We escalated to management who were no better silent and non existent , I would advise seniors to look at the management actions who also took this personally never intervened never issued any response at all via email basically non existent. Instead of realising there was friction with myself and a sales agent they simply got the same agent to just keep sending me different prices... after we explicitly asked to speak to someone else. That request was ignored. Instead, we received more emails from the same sales team with yet more inconsistent pricing. There manager who was head of Europe I believe is a very incompetent manger and its cost the company revenue, it hasn't cost me anything because we are now booked in with your competition. I am sure the owners of loop returns would love to see how your management handles situations like this because they were poor all around. What makes this worse is that their Checkout+ revenue-share model is completely unnecessary. The make out its impossible to achieve anything like it, they are not being honest with you. Here's how you can do it yourself. Any competent merchant can: .Add a prepaid return label as a product - Tag this pre paid return as pre paid shipping. .Offer it at checkout ( if on pro via a tick box ) or post-purchase sales ( post purchase sales will convert much better because the sale has already converted). .Apply rules in ANY returns app so orders with that tag receive pre paid shipping and they are given a free label. Zero revenue share required, all the money is yours and you have the exact same features. .If you genuinely want Checkout+ functionality on your cart drawer, a competent Shopify developer can implement it in 2–3 hours and they can add the button under your original checkout button exactly the same as loop returns. Why give them a single piece of your revenue? You just saved 30-50% in commission for a 2-4 hour retainer cost... Don't be lazy. We were told by sales that this takes “over a year” , which is absolute nonsense and clearly said only to justify their pricing , it's easy to achieve. This company does not care if you are overpaying. They rely on sales pressure, opaque pricing, and commission-driven agents. The constant “book a call” and “contact sales” messaging on the pricing page and the need for a activation code before you can do anything should tell you everything , because once you’re on that call, you’re negotiating with someone desperate for commission, not someone trying to help your business. Nothing like any other shopify app and I am surprised Shopify actually lets practices like this take place. They love to say they’re a “Shopify partner.” So is almost every reputable app. There are multiple alternative apps offering the same tracking and returns functionality, with: .Clear pricing .Better ratings .No revenue-share traps .No time-wasting sales gatekeeping If I could give zero stars, I would. This review has nothing to do with the app’s functionality and everything to do with money-grabbing, commission-seeking sales agents who try to extract as much as possible before you even get access. Do not waste your time. I lost six weeks of mine.

I could not test the app, because an onboarding call is mandatory. I don't need an onboarding call. It's a waste of time. Make it optional and not mandatory.