Loop Returns & Exchanges
Manage returns, exchanges, tracking, order editing & more!
Rating
4.7
feedback
414
chart
#872
All reviews
Review RSS Feed
Dec. 18, 2025
Ninthuga was great - really patient and listened to my issues and sent me a great explainer video. Really couldn't have asked for more. Thank you! Kate
Dec. 17, 2025
Dec. 17, 2025
Rece is our support specialist and is always extremely helpful and quick to respond. Loop itself is easy to use. Highly recommend!
Feb. 5, 2026
Loop is a great app with tons of really useful features and has even better customer service! Rece was very responsive and went above and beyond to help us solve an internal issue asap.
Dec. 12, 2025
Emma was exceptional with assisting me and answering all my questions, she was very thorough and provided links/videos and tips so that I could connect right to them. Best experience with her support. Thank you
Dec. 10, 2025
Great customer experience. Always super responsive and helpful. We’ve had a great experience using Loop as our returns platform. The interface is clean and easy to navigate — both for our team and our customers. Setup was smooth, and the support team has been responsive whenever we’ve had questions. It’s helped us streamline returns, reduce back-and-forth, and improve the overall post-purchase experience. Highly recommend!
Dec. 9, 2025
Truly one of the worst onboarding experiences I've encountered. They don't hop on a call with you to review how to set up returns correctly. Their documentation isn't easy to follow. It takes too long to get your "onboarding specialist" to respond to your emails. It took us weeks to setup...and we still haven't correctly configured it. Overall, a very frustrating experience.
Thanks for sharing this feedback. We’re sorry your onboarding experience has been so frustrating- this isn’t the standard we aim for. We've let our onboarding team know and will reach out to make it right.
Dec. 5, 2025
Loop is a fantastic returns partner to our small business! We are able to e-mail Loop support with our queries and technical questions, they always get back to us quickly and go above and beyond, helping us to create the workflows and rules we need. Ninthuga G at Loop has been a particularly helpful Merchant Support Specialist. Can't say enough great things about LOOP.
Dec. 4, 2025
Awesome app that saves our CSR team time-and the customer service is fantastic.
Dec. 3, 2025
Loop has been a great partner in providing return and exchange platform and their customer service has been great helping.
Nov. 29, 2025
They make it virtually impossible to cancel your account. There are better softwares out there for less.
We’re sorry to hear this was your experience and have shared your feedback with our team.
Nov. 26, 2025
Customer Support team is amazing! Sale team can be a tad tough to work with sometimes.
Nov. 25, 2025
The support team is incredibly helpful and responsive. Anytime I had a question, they guided me quickly and clearly. Thank you and keep up the great work!