Loop Returns & Exchanges
Manage returns, exchanges, tracking, return labels & more!
Rating
4.7
feedback
392
chart
#1,368
All reviews
Review RSS Feed
Nov. 13, 2025
great experience with our team at loop! special shout out ash, emma, and hannah for providing us with quick service and always finding ways to ensure our requests are answered efficiently.
Nov. 11, 2025
Loop has been our go-to for handling returns and exchanges. The app is straight forward once you get the hang of it. There is so much you can do to configure how you'd like to process returns and exchanges in your shop. Whenever I've needed assistance or just confirmation of what I understand, the team at Loop has been responsive, helpful, and really a pleasure to speak with. A special shout out to Rece who has provided nothing but top-notch support!
Nov. 10, 2025
Nov. 7, 2025
So bad!! No unboarding, salespeople lie to you that everything is possible, while it's not !!! The worst app I've ever seen on Shopify.
Nov. 7, 2025
We continue to be very happy with both the platform and the Loop team .Managing returns across multiple Shopify instances can be complex, but Loop consistently helps us keep things structured, efficient, and easy to scale. Highlights: Exceptional Support: The team remains incredibly responsive — every inquiry is handled with speed and clarity, even when it involves multi-store configurations. Seamless Integration: The platform integrates effortlessly with Shopify, and changes are deployed without disruption. Continuous Improvement: It’s clear that Loop listens to merchant feedback and evolves the product to meet real operational needs. Loop continues to be a reliable and trusted partner for our post-purchase operations, and we highly recommend it to brands looking for both stability and first-class support.
Nov. 6, 2025
Love the speedy customer service, I've partnered with Rece and learn something new each time we have an exchange!
Nov. 5, 2025
Support was prompt and very clearly explained. Was able to provide the information that was not clear from bot responses
Nov. 5, 2025
Customer service is great - Ninthuga was very quick to answer and provided a thorough response. Very happy with Loop!
Nov. 4, 2025
Emma was incredibly supportive and attentive! Responded in a timely manner and directed my questions to the right person whom could clarify step by step what I needed to do in order to get the data I needed.
Store
KOIO
Using app
About 5 years
Oct. 30, 2025
Oct. 23, 2025
Ninthuga resolved our issue responsibly and quickly, and we’re very satisfied with Loop Returns.
Oct. 14, 2025
Oct. 14, 2025
Loop onboarding team are not available for calls, but just via emails, and this makes onboarding highly inefficient and slow. We started onboarding in August, after 2 months we are still here trying to set up the platform by trial and error.
Oct. 13, 2025