Loop Returns & Exchanges
Shopify Post-Purchase Software
Rating
4.7
feedback
365
chart
#1,493
All reviews
Review RSS Feed
Sept. 19, 2025
Multiple days to onboard the platform ,not plug and play, sends customers to different website for returns.
We appreciate your feedback and are sorry to hear about your experience with Loop. Our onboarding process is designed to set merchants up for success from day one, which sometimes means setup takes a bit longer. We’d love the chance to discuss this further and make things right if you’re open to it!
Sept. 18, 2025
Loop Returns & Exchanges has been a great solution for Body Glove. We've been able to optimize returns management & flow in a complicated drop ship model.
This is awesome feedback, thanks so much for sharing! We’re thrilled Loop has helped streamline and optimize your returns. Excited to keep supporting Body Glove as you grow 🙌
Sept. 18, 2025
Their support team is so responsive!
Such great feedback, thanks so much for sharing! We 💙 our support team!
Sept. 17, 2025
Emma was responsive and helpful in getting me set up in the account!
So glad to hear Emma was able to help get you set up 🙌 Thanks for taking the time to share this!
Sept. 17, 2025
Sept. 16, 2025
Loop Returns & Exchanges offers outstanding customer service — always ready to help with anything. The system is user-friendly, lets us track every return with ease, and smoothly handles about 95% of our cases. Even the exceptional ones are clearly highlighted, making them simple to resolve quickly. A great partner to our company. Personal thank you to Ali and Rece for each support they've provided.
This is such a thoughtful review - thank you for sharing! 🌟 We’re so glad Loop has been a strong fit, and shoutout to Ali and Rece 👏
Sept. 11, 2025
Sept. 10, 2025
Great customer service and quick response time!
This is awesome feedback, thanks for sharing! 💙
Sept. 10, 2025
Extremely helpful customer support team, respond incredibly quickly and are always there to help
Love hearing this, thank you for sharing 💖 Our support team will be thrilled to know that their help has been so valuable for you!
Sept. 8, 2025
Rece and team are amazing! Always thorough in their investigations and very quick to respond. We appreciate all the help!
Shoutout to Rece and the team, they’ll love seeing this feedback! Thanks for taking the time to share your experience with us 🙌
Sept. 4, 2025
European brands, beware! Lots of promises until you sign, then no one is available for the onboarding. Support is almost non existent for EU brands, it's been more than a week for us, still waiting to finish setting up our account or answer our most basic questions.
Thank you for sharing your feedback, and we’re really sorry your experience with Loop hasn’t started smoothly. We understand you ran into an issue with a carrier integration, and our onboarding team is already in touch to work through this with you. We appreciate your patience and are committed to getting you the support you need.
Aug. 28, 2025
Loop team is always super quick to respond when I have questions and Emma and the team were able to solve my query and get me sorted. Great customer service and support!!!
This is awesome feedback, thanks so much for sharing! Emma and the team will be so glad to hear this. Love that you've had a great experience with Loop 💙
Aug. 27, 2025
was great!
Thanks for dropping in a review 🌟 We’re so glad to hear you've had a great experience!
Aug. 27, 2025
Emma is great and responded to my question quickly and thoroughly. Great customer experience although I wish they had some bonus features!
So glad Emma was able to help you out 💙 Appreciate the helpful feedback - we’re constantly working on new features that will make your experience even better!
Aug. 26, 2025
Very helpful and responsive customer support.
This is great feedback, thanks so much for sharing!
Aug. 26, 2025
Rece has been incredibly helpful and responsive, providing clear and satisfactory answers to every question I had. The patience, professionalism, and thorough knowledge truly stood out. Easily one of the best Support Specialists I have worked with—thank you, Rece, for making the entire experience smooth and stress-free!
Such kind words, thank you! 💙 Rece will love reading this. We’re so glad they made your experience smooth and stress-free.
Aug. 26, 2025
Quick and helpful response
Thanks for sharing your experience, glad we could help out quickly! 🙌
Aug. 25, 2025
Very helpful! Quick responses and easy back-and-forth till the issue is resolved. I did not have much hope emailing them, but it turned out to be a great experience with a quick resolve.
We love hearing this, thank you for sharing! Quick and helpful support is what we aim for 💙