Loop Returns & Exchanges
Manage returns, exchanges, tracking, order editing & more!
Rating
4.7
feedback
414
chart
#872
All reviews
Review RSS Feed
Nov. 20, 2025
Nov. 19, 2025
What can i say about Loop! You have transformed our retrurns game! Special shout out to Chica, Brooke and Ninthuga. Loop is not the cheapest solution on the market but you will not find better support. Feature packed and has helped us massively in terms of streamlining our returns process. Thank you to the amazing team over at Loop. We hope for a great partnership for many years ahead :)
Nov. 18, 2025
The set up for Loop was extremely quick and smooth, and the Loop support team are always quick to help solve any issues and respond to all queries
Nov. 13, 2025
great experience with our team at loop! special shout out ash, emma, and hannah for providing us with quick service and always finding ways to ensure our requests are answered efficiently.
Nov. 11, 2025
Loop has been our go-to for handling returns and exchanges. The app is straight forward once you get the hang of it. There is so much you can do to configure how you'd like to process returns and exchanges in your shop. Whenever I've needed assistance or just confirmation of what I understand, the team at Loop has been responsive, helpful, and really a pleasure to speak with. A special shout out to Rece who has provided nothing but top-notch support!
Nov. 10, 2025
Nov. 7, 2025
So bad!! No unboarding, salespeople lie to you that everything is possible, while it's not !!! The worst app I've ever seen on Shopify.
Nov. 7, 2025
We continue to be very happy with both the platform and the Loop team .Managing returns across multiple Shopify instances can be complex, but Loop consistently helps us keep things structured, efficient, and easy to scale. Highlights: Exceptional Support: The team remains incredibly responsive — every inquiry is handled with speed and clarity, even when it involves multi-store configurations. Seamless Integration: The platform integrates effortlessly with Shopify, and changes are deployed without disruption. Continuous Improvement: It’s clear that Loop listens to merchant feedback and evolves the product to meet real operational needs. Loop continues to be a reliable and trusted partner for our post-purchase operations, and we highly recommend it to brands looking for both stability and first-class support.
Nov. 5, 2025
Support was prompt and very clearly explained. Was able to provide the information that was not clear from bot responses
Nov. 5, 2025
Customer service is great - Ninthuga was very quick to answer and provided a thorough response. Very happy with Loop!
Nov. 4, 2025
Emma was incredibly supportive and attentive! Responded in a timely manner and directed my questions to the right person whom could clarify step by step what I needed to do in order to get the data I needed.
Store
KOIO
Using app
About 5 years
Oct. 30, 2025