Loop Returns & Exchanges
Shopify Post-Purchase Software
Rating
4.7
feedback
366
chart
#1,493
All reviews
Review RSS Feed
Aug. 25, 2025
Helpful support team
Thanks so much for leaving a review! We’re glad our support team was able to help 🙌
Aug. 22, 2025
I emailed a question about a major issue we had for getting a specific type of label. Not sure if it was even something that could be done. To my surprise it was not just answered but the steps given and care to address my follow up questions and confirm I was on the right track. I greatly appreciate true, real life help from customer service - AI can not match this service. Thank you for all your help Loop CX!
This is awesome feedback, thanks so much for sharing! We’re so glad you had such a great experience with our team, they're the best! 💙
Aug. 19, 2025
Loop support is alway fantastic, they go above and beyond and their response times are always very fast.
You made our day! 😊 We're thrilled our support team has been so helpful and responsive. Here for you whenever you need us!
Aug. 19, 2025
Fast response and very helpful!
Thanks for the kind words! 🙌
Aug. 18, 2025
Aug. 15, 2025
Amazing support and response time! CX team is super helpful and knowledgeable.
So happy to hear this 🫶 Thanks for the 5⭐️!
Aug. 11, 2025
Great support team to work with. Always willing to help and provide the needed information in a timely manner!
💙 Timely, helpful support is what we aim for every time, happy to help whenever you need us!
Aug. 11, 2025
Loop offer excellent and quick customer service. It's really nice to know there's always a support team on standby if I have a problem. Thank you Rece for your help!
Thank you for sharing! Shoutout Rece 🙌
Aug. 11, 2025
We've been using Loop Returns for a little over a year and are highly satisfied with the app itself, as well as the support when necessary. From the our most complicated custom scenarios to my most obvious oversight, the Loop team has been very responsive.
Thank you for the kind feedback 🙏 We love supporting our merchants and are glad you're having such a smooth experience!
July 31, 2025
Had a great experience with their service team!
So happy to hear that 😊 Reach out anytime and we'll be there!
July 31, 2025
Really great app - so helpful for us with our business and amazing customer support. They are so quick to respond!
Exactly what we love to hear! Thrilled Loop is helping your business, always here when you need us 🙌
Sept. 23, 2025
Rece has been our support specialist a number of times and always answers us quickly, with clear and concise answers that have detailed directions. Even when the solution isn't exactly what we needed, there's always some sort of work around solution supplied. Excellent service.
Thanks for the review 💙 Our team always aims to provide timely and helpful support so we're glad you've had that experience!
Oct. 22, 2025
Fast, clear and helpful!
This is awesome feedback! And thanks so much for the shoutout to our support team 💙
July 23, 2025
July 18, 2025
We have had a great experience with Loop, its really smoothed out our returns processes and allowed us to offer so much more to our customers than just a return and refund. I would like to highlight the Loop customer service. We have several integrations running into Loop, the main one being Brightpearl. We recently had an integration issue we needed resolved and the team did a brilliant job in getting this sorted quickly for us while keeping us updated through the whole process and even checking in a week after the fix to make sure everything was still running as expected. Cannot recommend Loop enough.
Hearing how Loop has streamlined your returns and helped you deliver more for your customers means everything to us 💙 Thank you so much for your review!
July 16, 2025
Loop has helped up so much with returns and exchanges. Highly recommend for any DTC brands
So glad Loop’s made a difference for your team! Appreciate the recommendation 💙
July 15, 2025
Loop has helped our company streamline our customer return processes, saving us a significant amount of time and money. Also, they are always adding to and improving their offerings, which continue to add to the value we get from using Loop. Lastly, their customer service team is fantastic and quick to help answer our questions.
Thank you for the kind words! Glad Loop is saving you time and that the improvements keep adding value - that's what we love to hear 💪