Loop Returns & Exchanges
Manage returns, exchanges, tracking, return labels & more!
Rating
4.7
feedback
392
chart
#1,368
All reviews
Review RSS Feed
Aug. 28, 2025
Loop team is always super quick to respond when I have questions and Emma and the team were able to solve my query and get me sorted. Great customer service and support!!!
This is awesome feedback, thanks so much for sharing! Emma and the team will be so glad to hear this. Love that you've had a great experience with Loop 💙
Aug. 27, 2025
was great!
Thanks for dropping in a review 🌟 We’re so glad to hear you've had a great experience!
Aug. 27, 2025
Emma is great and responded to my question quickly and thoroughly. Great customer experience although I wish they had some bonus features!
So glad Emma was able to help you out 💙 Appreciate the helpful feedback - we’re constantly working on new features that will make your experience even better!
Aug. 26, 2025
Very helpful and responsive customer support.
This is great feedback, thanks so much for sharing!
Aug. 26, 2025
Rece has been incredibly helpful and responsive, providing clear and satisfactory answers to every question I had. The patience, professionalism, and thorough knowledge truly stood out. Easily one of the best Support Specialists I have worked with—thank you, Rece, for making the entire experience smooth and stress-free!
Such kind words, thank you! 💙 Rece will love reading this. We’re so glad they made your experience smooth and stress-free.
Aug. 26, 2025
Quick and helpful response
Thanks for sharing your experience, glad we could help out quickly! 🙌
Aug. 25, 2025
Very helpful! Quick responses and easy back-and-forth till the issue is resolved. I did not have much hope emailing them, but it turned out to be a great experience with a quick resolve.
We love hearing this, thank you for sharing! Quick and helpful support is what we aim for 💙
Aug. 25, 2025
Helpful support team
Thanks so much for leaving a review! We’re glad our support team was able to help 🙌
Aug. 22, 2025
I emailed a question about a major issue we had for getting a specific type of label. Not sure if it was even something that could be done. To my surprise it was not just answered but the steps given and care to address my follow up questions and confirm I was on the right track. I greatly appreciate true, real life help from customer service - AI can not match this service. Thank you for all your help Loop CX!
This is awesome feedback, thanks so much for sharing! We’re so glad you had such a great experience with our team, they're the best! 💙
Aug. 19, 2025
Loop support is alway fantastic, they go above and beyond and their response times are always very fast.
You made our day! 😊 We're thrilled our support team has been so helpful and responsive. Here for you whenever you need us!
Aug. 19, 2025
Fast response and very helpful!
Thanks for the kind words! 🙌
Aug. 18, 2025
Aug. 15, 2025
Amazing support and response time! CX team is super helpful and knowledgeable.
So happy to hear this 🫶 Thanks for the 5⭐️!
Aug. 11, 2025
Great support team to work with. Always willing to help and provide the needed information in a timely manner!
💙 Timely, helpful support is what we aim for every time, happy to help whenever you need us!
Aug. 11, 2025
Loop offer excellent and quick customer service. It's really nice to know there's always a support team on standby if I have a problem. Thank you Rece for your help!
Thank you for sharing! Shoutout Rece 🙌
Aug. 11, 2025
We've been using Loop Returns for a little over a year and are highly satisfied with the app itself, as well as the support when necessary. From the our most complicated custom scenarios to my most obvious oversight, the Loop team has been very responsive.
Thank you for the kind feedback 🙏 We love supporting our merchants and are glad you're having such a smooth experience!
July 31, 2025
Had a great experience with their service team!
So happy to hear that 😊 Reach out anytime and we'll be there!