Loop Returns & Exchanges
Shopify Post-Purchase Software
Rating
4.7
feedback
366
chart
#1,493
All reviews
Review RSS Feed
July 10, 2025
I was having difficulty logging into the app, and after two days of back-and-forth emails, Emma Pennington handled the situation with the utmost patience. Thanks to her dedication and support, she was able to get me up and running again. I truly appreciate her help!
Love to hear that Emma got you logged in and back on track! If you ever need support in the future, we're here 🤝
Sept. 13, 2025
***Ignore the reply from LOOP, nearly 3 months in and still yet to have my first return, this is a warning, you can take it or leave it, up to you =]
We're really sorry for the rocky start and totally understand the frustration. Our team is actively working with you now to get things resolved. We appreciate your patience and look forward to turning things around 🙏
June 27, 2025
Amazing app and excellent support from Ninthuga.
Appreciate the kind words! So glad you had a great experience with the team 🙌
June 24, 2025
Great Support Team always so helpful
Thanks for the love! 💙
June 24, 2025
Loop Returns and Exchanges work great with our Shopify store. I have received nothing by great customer service while they helped onboard us to the Offset program and anytime I have an issue they not only respond quickly but actually help and do things like pre-build the workflow for what I need vs just sending links for me to figure it out on my own. I highly recommend Loop.
So glad to hear Offset is working well for you! Happy our team made setup seamless! 🙌
June 24, 2025
I uninstalled this app and was told my subscription was cancelled, yet I’m still being charged. I’ve contacted support multiple times with barely any response. To make matters worse, I can’t even log in to my account because the one-time login code never arrives. There’s no way to manage billing or get proper help. Really disappointing experience — I wouldn’t recommend this app based on their lack of support and poor handling of cancellations.
We’re very sorry to hear about your experience and totally understand your disappointment. Our team has followed up directly and has issued a refund. If you ever decide to give Loop another shot, we’d love the opportunity to work with you again and make things right 💙
June 20, 2025
Excellent Customer Experience team that's always quick to reply with helpful info and resources!
June 19, 2025
We always feel supported by their staff and their platform. Loop's customer support is always so quick to respond and help with any questions or issues we may have.
June 18, 2025
June 16, 2025
June 11, 2025
Has made my life significantly easier and customer support team is great, and responds fast. If you have a business that issues exchanges or returns you would be dumb not to use them!
So glad to hear that Loop's making life easier! 🙌 We’re especially proud of our support team for delivering fast, helpful service. Thanks for the glowing review, it means a lot!
Sept. 29, 2025
I needed some clarification on accessing the Loop dashboard section, and Emma Pennington kindly guided me through the process with patience and helped me find exactly what I needed.
We’re lucky to have Ninthuga on the team! 🌟 So glad they could get everything sorted quickly for you. If anything else pops up, you know where to find us!
June 9, 2025
I had a meeting with lindsey and she was extremely helpful! she walked me through all the things i needed to know and was an absolute delight to work with. This company is the real deal and they really care about their customers.
Huge shoutout to Lindsey! We're so happy she made your experience smooth and enjoyable 💛
June 4, 2025
Amazing customer experience! They are super responsive and typically respond within the hour.
Thanks for the review! Speedy, helpful support is what we aim for, so it’s awesome to hear we’re hitting the mark. We're always just a message away!
June 3, 2025
Wonderful app and even better customer service! We have been using Loop Returns for a little over a year and it has made our lives SO much easier.
Thanks for being with us for the past year 🥳 We’re thrilled that Loop has been such a game-changer for you!
June 3, 2025
June 2, 2025
Emma responds quickly and gives clear, step-by-step help. Super easy to work with!!
Woohoo, go Emma 🙌 We’re so glad she could walk you through everything with clarity and speed. Thanks for the awesome feedback!
May 27, 2025
Terrible customer service and support. After using this app for a year we are trying to cancel and they handball you around different departments. There is literally no support or settings for cancelling your subscription.
We’re really sorry to hear about your experience 😔 We appreciate your feedback and would love the opportunity to make things right. It looks like you're already in touch with our team, but if you still need help, please don’t hesitate to reach out at [email protected].