Loop Returns & Exchanges

great experience with our team at loop! special shout out ash, emma, and hannah for providing us with quick service and always finding ways to ensure our requests are answered efficiently.

Loop has been our go-to for handling returns and exchanges. The app is straight forward once you get the hang of it. There is so much you can do to configure how you'd like to process returns and exchanges in your shop. Whenever I've needed assistance or just confirmation of what I understand, the team at Loop has been responsive, helpful, and really a pleasure to speak with. A special shout out to Rece who has provided nothing but top-notch support!

So bad!! No unboarding, salespeople lie to you that everything is possible, while it's not !!! The worst app I've ever seen on Shopify.

Emma in Customer Service was a pleasure to work with!

Support was prompt and very clearly explained. Was able to provide the information that was not clear from bot responses

Customer service is great - Ninthuga was very quick to answer and provided a thorough response. Very happy with Loop!

Emma was incredibly supportive and attentive! Responded in a timely manner and directed my questions to the right person whom could clarify step by step what I needed to do in order to get the data I needed.

Ninthuga resolved our issue responsibly and quickly, and we’re very satisfied with Loop Returns.

Quick and friendly service

Amazing!

Fast customer service response times

Loop onboarding team are not available for calls, but just via emails, and this makes onboarding highly inefficient and slow. We started onboarding in August, after 2 months we are still here trying to set up the platform by trial and error.

The team provided fast assitance that was clear and helpful. I am always confident that the level of service provided will be top notch.