Loop Returns & Exchanges

So bad!! No unboarding, salespeople lie to you that everything is possible, while it's not !!! The worst app I've ever seen on Shopify.

We continue to be very happy with both the platform and the Loop team .Managing returns across multiple Shopify instances can be complex, but Loop consistently helps us keep things structured, efficient, and easy to scale. Highlights: Exceptional Support: The team remains incredibly responsive — every inquiry is handled with speed and clarity, even when it involves multi-store configurations. Seamless Integration: The platform integrates effortlessly with Shopify, and changes are deployed without disruption. Continuous Improvement: It’s clear that Loop listens to merchant feedback and evolves the product to meet real operational needs. Loop continues to be a reliable and trusted partner for our post-purchase operations, and we highly recommend it to brands looking for both stability and first-class support.

Emma in Customer Service was a pleasure to work with!

Support was prompt and very clearly explained. Was able to provide the information that was not clear from bot responses

Customer service is great - Ninthuga was very quick to answer and provided a thorough response. Very happy with Loop!

Emma was incredibly supportive and attentive! Responded in a timely manner and directed my questions to the right person whom could clarify step by step what I needed to do in order to get the data I needed.

One of the best. 10/10

Quick and friendly service

Amazing!

Fast customer service response times

Loop onboarding team are not available for calls, but just via emails, and this makes onboarding highly inefficient and slow. We started onboarding in August, after 2 months we are still here trying to set up the platform by trial and error.

The team provided fast assitance that was clear and helpful. I am always confident that the level of service provided will be top notch.

So convenient and systematic. Customer support was also superb!