Loop Returns & Exchanges
Manage returns, exchanges, tracking, return labels & more!
Rating
4.7
feedback
392
chart
#1,368
All reviews
Review RSS Feed
July 31, 2025
Really great app - so helpful for us with our business and amazing customer support. They are so quick to respond!
Exactly what we love to hear! Thrilled Loop is helping your business, always here when you need us 🙌
Sept. 23, 2025
Rece has been our support specialist a number of times and always answers us quickly, with clear and concise answers that have detailed directions. Even when the solution isn't exactly what we needed, there's always some sort of work around solution supplied. Excellent service.
Thanks for the review 💙 Our team always aims to provide timely and helpful support so we're glad you've had that experience!
Oct. 22, 2025
Fast, clear and helpful!
This is awesome feedback! And thanks so much for the shoutout to our support team 💙
July 23, 2025
July 18, 2025
We have had a great experience with Loop, its really smoothed out our returns processes and allowed us to offer so much more to our customers than just a return and refund. I would like to highlight the Loop customer service. We have several integrations running into Loop, the main one being Brightpearl. We recently had an integration issue we needed resolved and the team did a brilliant job in getting this sorted quickly for us while keeping us updated through the whole process and even checking in a week after the fix to make sure everything was still running as expected. Cannot recommend Loop enough.
Hearing how Loop has streamlined your returns and helped you deliver more for your customers means everything to us 💙 Thank you so much for your review!
July 16, 2025
Loop has helped up so much with returns and exchanges. Highly recommend for any DTC brands
So glad Loop’s made a difference for your team! Appreciate the recommendation 💙
July 15, 2025
Loop has helped our company streamline our customer return processes, saving us a significant amount of time and money. Also, they are always adding to and improving their offerings, which continue to add to the value we get from using Loop. Lastly, their customer service team is fantastic and quick to help answer our questions.
Thank you for the kind words! Glad Loop is saving you time and that the improvements keep adding value - that's what we love to hear 💪
July 10, 2025
I was having difficulty logging into the app, and after two days of back-and-forth emails, Emma Pennington handled the situation with the utmost patience. Thanks to her dedication and support, she was able to get me up and running again. I truly appreciate her help!
Love to hear that Emma got you logged in and back on track! If you ever need support in the future, we're here 🤝
June 27, 2025
Amazing app and excellent support from Ninthuga.
Appreciate the kind words! So glad you had a great experience with the team 🙌
June 24, 2025
Great Support Team always so helpful
Thanks for the love! 💙
June 24, 2025
Loop Returns and Exchanges work great with our Shopify store. I have received nothing by great customer service while they helped onboard us to the Offset program and anytime I have an issue they not only respond quickly but actually help and do things like pre-build the workflow for what I need vs just sending links for me to figure it out on my own. I highly recommend Loop.
So glad to hear Offset is working well for you! Happy our team made setup seamless! 🙌
June 24, 2025
I uninstalled this app and was told my subscription was cancelled, yet I’m still being charged. I’ve contacted support multiple times with barely any response. To make matters worse, I can’t even log in to my account because the one-time login code never arrives. There’s no way to manage billing or get proper help. Really disappointing experience — I wouldn’t recommend this app based on their lack of support and poor handling of cancellations.
We’re very sorry to hear about your experience and totally understand your disappointment. Our team has followed up directly and has issued a refund. If you ever decide to give Loop another shot, we’d love the opportunity to work with you again and make things right 💙
June 20, 2025
Excellent Customer Experience team that's always quick to reply with helpful info and resources!
June 19, 2025
We always feel supported by their staff and their platform. Loop's customer support is always so quick to respond and help with any questions or issues we may have.
June 18, 2025
Nov. 25, 2025
Incredible support. We were a particularly difficult setup and configuration but support was ALWAYS quick to respond and tackle the challenges we were facing. I can't recommend them more highly!
June 16, 2025
June 11, 2025
Has made my life significantly easier and customer support team is great, and responds fast. If you have a business that issues exchanges or returns you would be dumb not to use them!
So glad to hear that Loop's making life easier! 🙌 We’re especially proud of our support team for delivering fast, helpful service. Thanks for the glowing review, it means a lot!
Sept. 29, 2025
I needed some clarification on accessing the Loop dashboard section, and Emma Pennington kindly guided me through the process with patience and helped me find exactly what I needed.
We’re lucky to have Ninthuga on the team! 🌟 So glad they could get everything sorted quickly for you. If anything else pops up, you know where to find us!