Loop Returns & Exchanges
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e have been using loop for about 2 years, this company has offered us zero value, and when we wanted to switch to another company the "auto renewed" our policy very quietly. They send you 1 email and if you don't respond they will lock you in. They just care about their bottom line and not actually helping you make money. We switched to another company and it has been the most fantastic experience. They actually care about making you money not just upselling.
We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. Our goal is always to provide clear communication and deliver value to every merchant we work with. Regarding contract renewals, we do notify customers in advance to ensure they’re aware of upcoming terms, and we’re sorry if that process felt unclear. We’ll review our communication to make sure it’s as transparent as possible.
Great experience as Loop Team member help me restore my account quickly as I use this application for daily work tasks. Her name was Emma Pennington appreciate it!
The support we receive from Loop is fantastic. If ever a rare technical issue pops up, they provide quick and easy-to-manage resolutions, ensuring little customer impact on our side. Highly recommend their platform for your returns!
Multiple days to onboard the platform ,not plug and play, sends customers to different website for returns.
We appreciate your feedback and are sorry to hear about your experience with Loop. Our onboarding process is designed to set merchants up for success from day one, which sometimes means setup takes a bit longer. We’d love the chance to discuss this further and make things right if you’re open to it!
Loop Returns & Exchanges has been a great solution for Body Glove. We've been able to optimize returns management & flow in a complicated drop ship model.
This is awesome feedback, thanks so much for sharing! We’re thrilled Loop has helped streamline and optimize your returns. Excited to keep supporting Body Glove as you grow 🙌
Their support team is so responsive!
Such great feedback, thanks so much for sharing! We 💙 our support team!
Emma was responsive and helpful in getting me set up in the account!
So glad to hear Emma was able to help get you set up 🙌 Thanks for taking the time to share this!
Loop Returns & Exchanges offers outstanding customer service — always ready to help with anything. The system is user-friendly, lets us track every return with ease, and smoothly handles about 95% of our cases. Even the exceptional ones are clearly highlighted, making them simple to resolve quickly. A great partner to our company. Personal thank you to Ali and Rece for each support they've provided.
This is such a thoughtful review - thank you for sharing! 🌟 We’re so glad Loop has been a strong fit, and shoutout to Ali and Rece 👏
Great customer service and quick response time!
This is awesome feedback, thanks for sharing! 💙
Extremely helpful customer support team, respond incredibly quickly and are always there to help
Love hearing this, thank you for sharing 💖 Our support team will be thrilled to know that their help has been so valuable for you!
Rece and team are amazing! Always thorough in their investigations and very quick to respond. We appreciate all the help!
Shoutout to Rece and the team, they’ll love seeing this feedback! Thanks for taking the time to share your experience with us 🙌
European brands, beware! Lots of promises until you sign, then no one is available for the onboarding. Support is almost non existent for EU brands, it's been more than a week for us, still waiting to finish setting up our account or answer our most basic questions.
Thank you for sharing your feedback, and we’re really sorry your experience with Loop hasn’t started smoothly. We understand you ran into an issue with a carrier integration, and our onboarding team is already in touch to work through this with you. We appreciate your patience and are committed to getting you the support you need.
Loop team is always super quick to respond when I have questions and Emma and the team were able to solve my query and get me sorted. Great customer service and support!!!
This is awesome feedback, thanks so much for sharing! Emma and the team will be so glad to hear this. Love that you've had a great experience with Loop 💙
was great!
Thanks for dropping in a review 🌟 We’re so glad to hear you've had a great experience!
Emma is great and responded to my question quickly and thoroughly. Great customer experience although I wish they had some bonus features!
So glad Emma was able to help you out 💙 Appreciate the helpful feedback - we’re constantly working on new features that will make your experience even better!
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