Loop Returns & Exchanges
Shopify Post-Purchase Software
Rating
4.7
feedback
366
chart
#1,165
All reviews
Review RSS Feed
March 28, 2025
Thanks for dropping us some stars! ⭐ We’re so glad you’re having a great experience with Loop!
March 26, 2025
We appreciate the love! Thanks so much for taking the time to leave a review, glad you’re having a great experience with Loop 💙
March 25, 2025
Loop has become invaluable to us. Excellent software and support!
Using app
Over 3 years
Total reviews
2
Average rating
5.0
This kind of feedback fuels us! 🔥 Thanks for letting us be a part of your success story. We're here whenever you need us with the tools and support to keep things moving!
March 25, 2025
Thanks so much for the stars! 🌟 We're thrilled you're having a great experience and are always here if you need anything!
April 24, 2025
quick response and solved my issue - Rece is great!
Speedy support is what we’re all about! ⚡ So glad we could get things sorted for you, let us know if there’s anything else we can help with!
March 24, 2025
Getting to learn the product, so I will be in a better position to provide feedback in the near future.
Welcome aboard! 👋 We’re excited to have you and can’t wait to hear your thoughts as you get more familiar. Reach out anytime, we’re here to help every step of the way!
March 21, 2025
Emma responded right away with clear directions that I was able to follow to understand how to resolve my issue.
Go Emma! 🚀 We’re so glad you had a smooth support experience — clear, fast help is what we strive for. Don’t hesitate to reach out again if anything pops up!
March 20, 2025
pricing is incorrect. There is a tiering on the # of returns per year. Making the cost more than double. These guys don't want smaller merchants, that is obvious. Also incredible inefficient onboarding. You can't download and install their app, but need to receive a demo and talk to a sales person first before receiving an activation code.
Thanks so much for the feedback, we’re always looking to improve the experience so input like this is invaluable. Our current onboarding process is designed to ensure our merchants are set up for success. Talking with a Loop expert allows us to tailor our platform to meet the specific needs of each individual brand. We’re truly sorry to hear you didn’t have a great experience with Loop so would love to chat more and see how we can better support your journey if you’re open to it!
March 19, 2025
Thanks for the rating! 🙌 We’re here whenever you need anything at all!
Sept. 23, 2025
Customer Service replied and resolved our concern within minutes of reaching out
Appreciate the love! 💙 Let us know if we can help with anything in the future!
March 7, 2025
You cannot access their system until you schedule a phone call. Not convenient
We appreciate your feedback and are sorry to learn you didn’t have a great experience with Loop. Our current process is designed to ensure our merchants are set up for success. Talking with a Loop expert allows us to tailor our platform to meet the specific needs of each individual brand. We’d be happy to discuss this further if you’re interested!
March 7, 2025
Grateful for the 5 stars! ⭐️ Always here to support your team with whatever you need!
March 5, 2025
Thank you to Emma for always being so efficient when we have questions or issues with Loop. Appreciate her prompt responses.
Emma FTW! 🏆 We're so lucky to have her on the team and even luckier to work with awesome brands like yours. Thanks for the love!
Feb. 28, 2025
Rece was AWESOME! He went above and beyond for me and I am very grateful. His response was prompt and very insightful. I appreciate it a lot! He is definitely a gem and deserves a raise and promotion!
Rece is truly a gem 💎 and we’re so glad he made your experience with Loop great! Thank you for sharing the love!
Feb. 27, 2025
Thanks for the stars! ⭐ We’re happy to have you with us and we’re here anytime if you need anything!
Oct. 21, 2025
Fast and helpful support!
We appreciate your feedback! Our team is always happy to help. Thank you for sharing! 🙌
Feb. 21, 2025
Loop support is always informative and quick to help solve any issues we have .
Thank you! We’re always here to support you and make sure any issues are resolved quickly ⭐️
Feb. 20, 2025
LOOP has made returns/exchanges seamless and reduced the stress! Customer service was also very quick to resolve any questions.
We love hearing that Loop has helped make your returns and exchanges stress-free! Our team is always here to help, and we appreciate your review 💙
Feb. 20, 2025
Rece was wonderful!
We’ll be sure to pass this along to Rece! Thanks for the shoutout 🙌
Feb. 20, 2025
Quick support and good functionality for returns, exchanges, incentive credit. Shopify/Loop needs a way to have their reconciliations match as it would be ideal for Shopify to be source of truth for net sales. Seems like a Shopify limitation.
Thanks for your feedback! We're glad you're finding Loop’s support and functionality valuable. We understand how important reconciliation is and appreciate your thoughts on the Shopify connection. We’re always working to improve 💙