Loop Returns & Exchanges
Manage returns, exchanges, tracking, return labels & more!
Rating
4.7
feedback
392
chart
#1,356
All reviews
Review RSS Feed
June 9, 2025
I had a meeting with lindsey and she was extremely helpful! she walked me through all the things i needed to know and was an absolute delight to work with. This company is the real deal and they really care about their customers.
Huge shoutout to Lindsey! We're so happy she made your experience smooth and enjoyable 💛
June 4, 2025
Amazing customer experience! They are super responsive and typically respond within the hour.
Thanks for the review! Speedy, helpful support is what we aim for, so it’s awesome to hear we’re hitting the mark. We're always just a message away!
June 3, 2025
Wonderful app and even better customer service! We have been using Loop Returns for a little over a year and it has made our lives SO much easier.
Thanks for being with us for the past year 🥳 We’re thrilled that Loop has been such a game-changer for you!
June 3, 2025
June 2, 2025
Emma responds quickly and gives clear, step-by-step help. Super easy to work with!!
Woohoo, go Emma 🙌 We’re so glad she could walk you through everything with clarity and speed. Thanks for the awesome feedback!
May 27, 2025
Terrible customer service and support. After using this app for a year we are trying to cancel and they handball you around different departments. There is literally no support or settings for cancelling your subscription.
We’re really sorry to hear about your experience 😔 We appreciate your feedback and would love the opportunity to make things right. It looks like you're already in touch with our team, but if you still need help, please don’t hesitate to reach out at [email protected].
May 27, 2025
I've requested a few changes and it was done within 1 working day, really happy with the speed of solving the problem. thanks
Love hearing this! Our team works hard to move fast and keep things simple, so it’s great to know we hit the mark. Thanks for the kind words!
May 23, 2025
Emma was awesome! Resolved my issue professionally and prompt!
Emma! 💥 That is awesome to hear. Thanks for the great review!
May 22, 2025
May 11, 2025
I've had a few times where i have contacted Loop for support, and i must say all the staff are super friendly and quick to resolve any issues. I have recently been in touch with Emma Pennington a few times, and she is brilliant! Nothing is too much trouble for her and she is very patient and understanding too. I highly recommend Loop!
Thank you so much for the kind words! We’re lucky to have Emma on our team 💛 and are so glad you've had a great experience with us!
June 22, 2025
We've had a positive experience working with Loop Returns, particularly when it comes to customer support. We recently needed assistance configuring return tags across multiple Shopify instances, and the process was handled quickly and clearly. Highlights: Responsive Support: Our inquiry was acknowledged and resolved within the same business day — a big plus when coordinating system-wide tagging. Tag Configuration: We wanted the "LoopExchange" tag applied to all exchange orders across five regional stores (DK, DE, SE, NO, EU). The support team confirmed the setup promptly and ensured it was deployed. Clear Communication: The representative (Ninthuga) explained how tagging works, including that the system already applies LE:Exchange to original orders that receive an exchange outcome. This level of transparency helped clarify things for us. ️ Value-Add: Being able to tag return and exchange orders systematically helps us keep warehouse processes clean and consistent — especially with RFID and stock separation in place. Overall, Loop continues to deliver on both platform functionality and reliable merchant support.
Thank you for the thoughtful review! 🙌 We’re thrilled to hear that our team could provide clear, same-day support setting up those tags across your stores. Seeing what a value-add that was makes our day. We’re here whenever you need us!
May 5, 2025
I would say the customer service is the best part of working with Loop Returns. As a small business, you can feel like a jack of all trades but a master of none. The support we have had from Loop Customer Support team has helped us build the confidence we need to start feeling like a master of Loop Returns!
We love this so much 🙌 Thanks for sharing, reviews like these mean the world to us!
April 30, 2025
5 star rating for LOOP! The team is so responsive whenever we need any assistance and there's always someone available to help. Great platform for our business and we would recommend to all.
Thanks for the 5 stars! ⭐ We’re so glad Loop has been a great fit for your business. Our team is always just a message away when you need us, appreciate the recommendation!
April 29, 2025
Rece is always open to help, and provide support so fast! Super happy with Loop
Big shoutout to Rece! We're so glad they’ve made your Loop experience even better. Thanks for the love 💙
April 29, 2025
Loop makes our return process seamless for both clients and our team. Not to mention, reliable and kind customer service as well.
Love hearing that Loop is making your process seamless 🙌 Thanks for the kind words, we’re always here if you need anything!
April 29, 2025
Works well and customer service is very helpful!
So glad you've had a great experience 😊 Thanks for the feedback, we’re happy to support you!
April 25, 2025
Anytime I have reached out to them for any questions they have been very quick and diligent in responding. So I am very happy with this aspect.
April 23, 2025
They were very helpful.
Thanks for taking the time to leave a review! We’re glad we could help, always here when you need us 💙
April 16, 2025
The team was super helpful in helping me set up returns for outside the US. Onboarding Loop itself was also seamless and makes life easy!
So glad to hear onboarding was smooth and that we could support your international return setup 🌍 Thanks for the kind words, we’re here anytime you need us!