Loop Returns & Exchanges

We have had a great experience with Loop, its really smoothed out our returns processes and allowed us to offer so much more to our customers than just a return and refund. I would like to highlight the Loop customer service. We have several integrations running into Loop, the main one being Brightpearl. We recently had an integration issue we needed resolved and the team did a brilliant job in getting this sorted quickly for us while keeping us updated through the whole process and even checking in a week after the fix to make sure everything was still running as expected. Cannot recommend Loop enough.

Loop has helped up so much with returns and exchanges. Highly recommend for any DTC brands

Loop has helped our company streamline our customer return processes, saving us a significant amount of time and money. Also, they are always adding to and improving their offerings, which continue to add to the value we get from using Loop. Lastly, their customer service team is fantastic and quick to help answer our questions.

I was having difficulty logging into the app, and after two days of back-and-forth emails, Emma Pennington handled the situation with the utmost patience. Thanks to her dedication and support, she was able to get me up and running again. I truly appreciate her help!

Amazing app and excellent support from Ninthuga.

Great Support Team always so helpful

Loop Returns and Exchanges work great with our Shopify store. I have received nothing by great customer service while they helped onboard us to the Offset program and anytime I have an issue they not only respond quickly but actually help and do things like pre-build the workflow for what I need vs just sending links for me to figure it out on my own. I highly recommend Loop.

I uninstalled this app and was told my subscription was cancelled, yet I’m still being charged. I’ve contacted support multiple times with barely any response. To make matters worse, I can’t even log in to my account because the one-time login code never arrives. There’s no way to manage billing or get proper help. Really disappointing experience — I wouldn’t recommend this app based on their lack of support and poor handling of cancellations.

Excellent Customer Experience team that's always quick to reply with helpful info and resources!

We always feel supported by their staff and their platform. Loop's customer support is always so quick to respond and help with any questions or issues we may have.

Incredible support. We were a particularly difficult setup and configuration but support was ALWAYS quick to respond and tackle the challenges we were facing. I can't recommend them more highly!

Quick and efficient customer services.

Has made my life significantly easier and customer support team is great, and responds fast. If you have a business that issues exchanges or returns you would be dumb not to use them!

I needed some clarification on accessing the Loop dashboard section, and Emma Pennington kindly guided me through the process with patience and helped me find exactly what I needed.

I had a meeting with lindsey and she was extremely helpful! she walked me through all the things i needed to know and was an absolute delight to work with. This company is the real deal and they really care about their customers.

Amazing customer experience! They are super responsive and typically respond within the hour.

Wonderful app and even better customer service! We have been using Loop Returns for a little over a year and it has made our lives SO much easier.