Loop Returns & Exchanges
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Emma responds quickly and gives clear, step-by-step help. Super easy to work with!!
Woohoo, go Emma 🙌 We’re so glad she could walk you through everything with clarity and speed. Thanks for the awesome feedback!
Terrible customer service and support. After using this app for a year we are trying to cancel and they handball you around different departments. There is literally no support or settings for cancelling your subscription.
We’re really sorry to hear about your experience 😔 We appreciate your feedback and would love the opportunity to make things right. It looks like you're already in touch with our team, but if you still need help, please don’t hesitate to reach out at [email protected].
I've requested a few changes and it was done within 1 working day, really happy with the speed of solving the problem. thanks
Love hearing this! Our team works hard to move fast and keep things simple, so it’s great to know we hit the mark. Thanks for the kind words!
Emma was awesome! Resolved my issue professionally and prompt!
Emma! 💥 That is awesome to hear. Thanks for the great review!
I would say the customer service is the best part of working with Loop Returns. As a small business, you can feel like a jack of all trades but a master of none. The support we have had from Loop Customer Support team has helped us build the confidence we need to start feeling like a master of Loop Returns!
We love this so much 🙌 Thanks for sharing, reviews like these mean the world to us!
5 star rating for LOOP! The team is so responsive whenever we need any assistance and there's always someone available to help. Great platform for our business and we would recommend to all.
Thanks for the 5 stars! ⭐ We’re so glad Loop has been a great fit for your business. Our team is always just a message away when you need us, appreciate the recommendation!
Rece is always open to help, and provide support so fast! Super happy with Loop
Big shoutout to Rece! We're so glad they’ve made your Loop experience even better. Thanks for the love 💙
Loop makes our return process seamless for both clients and our team. Not to mention, reliable and kind customer service as well.
Love hearing that Loop is making your process seamless 🙌 Thanks for the kind words, we’re always here if you need anything!
Works well and customer service is very helpful!
So glad you've had a great experience 😊 Thanks for the feedback, we’re happy to support you!
Anytime I have reached out to them for any questions they have been very quick and diligent in responding. So I am very happy with this aspect.
They were very helpful.
Thanks for taking the time to leave a review! We’re glad we could help, always here when you need us 💙
The team was super helpful in helping me set up returns for outside the US. Onboarding Loop itself was also seamless and makes life easy!
So glad to hear onboarding was smooth and that we could support your international return setup 🌍 Thanks for the kind words, we’re here anytime you need us!
Customer Support was truly helpful and answered my questions completely and quickly.
Thanks so much for the review! 😊 Great to hear our support team could get you the answers you needed quickly and clearly. Don’t hesitate to reach out again, we’re always here to help!
The support team was able to help us implement a workflow tool we were wanting to add but were unsure how we would go about it. They were knowledgeable in their response, and we were able to create the workflow we needed with their assistance.
This is great to hear, thanks for sharing! So glad we could help 🙌
Great app! Makes handling customer returns easy!
Music to our ears 🎶 Thanks for the love, glad to hear Loop’s keeping your returns easy and stress-free!
Fast, easy, and accurate assistance
That’s what we’re going for! Thanks for taking the time to share your experience, we’re here whenever you need us.
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