Loop Returns & Exchanges
Manage returns, exchanges, tracking, return labels & more!
Rating
4.7
feedback
393
chart
#1,356
All reviews
Review RSS Feed
March 7, 2025
Grateful for the 5 stars! ⭐️ Always here to support your team with whatever you need!
March 5, 2025
Thank you to Emma for always being so efficient when we have questions or issues with Loop. Appreciate her prompt responses.
Emma FTW! 🏆 We're so lucky to have her on the team and even luckier to work with awesome brands like yours. Thanks for the love!
Feb. 28, 2025
Rece was AWESOME! He went above and beyond for me and I am very grateful. His response was prompt and very insightful. I appreciate it a lot! He is definitely a gem and deserves a raise and promotion!
Rece is truly a gem 💎 and we’re so glad he made your experience with Loop great! Thank you for sharing the love!
Feb. 27, 2025
Thanks for the stars! ⭐ We’re happy to have you with us and we’re here anytime if you need anything!
Oct. 21, 2025
Fast and helpful support!
We appreciate your feedback! Our team is always happy to help. Thank you for sharing! 🙌
Feb. 21, 2025
Loop support is always informative and quick to help solve any issues we have .
Thank you! We’re always here to support you and make sure any issues are resolved quickly ⭐️
Feb. 20, 2025
LOOP has made returns/exchanges seamless and reduced the stress! Customer service was also very quick to resolve any questions.
We love hearing that Loop has helped make your returns and exchanges stress-free! Our team is always here to help, and we appreciate your review 💙
Feb. 20, 2025
Rece was wonderful!
We’ll be sure to pass this along to Rece! Thanks for the shoutout 🙌
Feb. 20, 2025
Quick support and good functionality for returns, exchanges, incentive credit. Shopify/Loop needs a way to have their reconciliations match as it would be ideal for Shopify to be source of truth for net sales. Seems like a Shopify limitation.
Thanks for your feedback! We're glad you're finding Loop’s support and functionality valuable. We understand how important reconciliation is and appreciate your thoughts on the Shopify connection. We’re always working to improve 💙
Feb. 19, 2025
Working with Loop has been one of the most seamless experiences. They have the most innovative and advanced return portal for our customers, and the ever-changing demands and requests of returns. There customer support team is fully-responsive, and always finds a solution, even in the most difficult of cases. They literally take care of everything, and they are the only return portal we recommend :)
Wow—this means the world to us! We pride ourselves on providing a seamless experience and always finding solutions for our customers. Thank you for trusting Loop as your go-to returns portal! 💙🙌
Feb. 18, 2025
I needed my MFA set up and got a seamless experience within 20 minutes of reaching out!
We're so glad we could get your MFA set up quickly and seamlessly! Thanks for taking the time to share your experience ⭐️
Feb. 14, 2025
Loop Returns has been a Game Changer for Capelle Miami. We went from a very manual process in doing returns to an almost set it and forget it process. Loop offers great and speedy customer service, which we always appreciate.
We love hearing that Loop has been a game changer for Capelle Miami 💙Automating returns can be a huge time-saver, and we're so glad to be part of your process. Thanks for the great review!
Feb. 12, 2025
Loop Returns helps us streamline our returns and exchanges at the customer level and internally. Of course, not one app is perfect and there is a learning curve in the integration and usage of the app. The Loop Returns team, however, helped tremendously and continues in doing so in answering any questions in this regard. Looking forward to perfecting our process with Loop Returns and ensuring overall better customer experience with our brand.
We appreciate your thoughtful feedback! We know that every new tool has a learning curve, and we're glad our team has been able to support you along the way. Looking forward to continuing to help streamline your returns and exchanges 🙌
Feb. 11, 2025
Our experience with Loop has been excellent. The integration is seamless, and their customer support has been outstanding.
We’re so happy to hear that your experience with Loop has been excellent! Thank you for sharing ⭐️
Feb. 11, 2025
The backend is easy to use but in your Shopify store it is confusing and difficult to distinguish returns from exchanges. It's clunky and difficult to use. It creates a second order which messes up your metrics when evaluating repeat customer rates, etc. To make matters worse, we canceled our service and deleted the app weeks back and still got charged for the following month. Customer service had been on several emails back and forth and have yet to refund our money and have provided nothing to substantiate taking our money for service that was not provided. Very poor customer experience and we recommend looking for another app.
We're sorry to hear about your experience. We take feedback like this seriously and want to make things right. Please reach out to our [email protected] and we’ll work to resolve any outstanding concerns as quickly as possible.
Feb. 11, 2025
Being in retail, we all know that excellent customer service is priority. The problem, of course, is when other companies do not share this same mentality. Such is not the the case with Loop Returns! Twice now, I have needed to reach out for immediate support and have received excellent and quick service. Highly reccomend!
Thank you for your kind words! We're thrilled to hear that our team has provided you with quick and excellent support. Customer service is at the heart of what we do, and we appreciate you recommending Loop 💙
Dec. 16, 2025
Everyone at the Support team at LOOP is super helpful. All my questions are answered within a great timeframe!
Thanks for the great feedback! We’re happy to hear our team has been responsive and helpful - we’re always here for you 💙🤝
Feb. 6, 2025
very helpful customer service team to help you through any issues that arise. I am very satisfied with this app
We’re so glad you had a great experience with our support team 🤩💙 Thanks for your review and for trusting Loop!
Feb. 4, 2025
Very helpful and responded quickly with any questions we had
We’re always here to help 🤝 Glad we could answer your questions quickly!