Loop Returns & Exchanges
Manage returns, exchanges, tracking, order editing & more!
Rating
4.7
feedback
414
chart
#1,043
All reviews
Review RSS Feed
April 29, 2025
Works well and customer service is very helpful!
So glad you've had a great experience 😊 Thanks for the feedback, we’re happy to support you!
April 25, 2025
Anytime I have reached out to them for any questions they have been very quick and diligent in responding. So I am very happy with this aspect.
April 23, 2025
They were very helpful.
Thanks for taking the time to leave a review! We’re glad we could help, always here when you need us 💙
April 16, 2025
The team was super helpful in helping me set up returns for outside the US. Onboarding Loop itself was also seamless and makes life easy!
So glad to hear onboarding was smooth and that we could support your international return setup 🌍 Thanks for the kind words, we’re here anytime you need us!
April 11, 2025
Customer Support was truly helpful and answered my questions completely and quickly.
Thanks so much for the review! 😊 Great to hear our support team could get you the answers you needed quickly and clearly. Don’t hesitate to reach out again, we’re always here to help!
April 10, 2025
The support team was able to help us implement a workflow tool we were wanting to add but were unsure how we would go about it. They were knowledgeable in their response, and we were able to create the workflow we needed with their assistance.
This is great to hear, thanks for sharing! So glad we could help 🙌
April 9, 2025
Great app! Makes handling customer returns easy!
Music to our ears 🎶 Thanks for the love, glad to hear Loop’s keeping your returns easy and stress-free!
April 8, 2025
Fast, easy, and accurate assistance
That’s what we’re going for! Thanks for taking the time to share your experience, we’re here whenever you need us.
April 6, 2025
Customer service is very helpful - specially Ninthuga
Thanks so much for the shoutout! 🙌 We’re lucky to have Ninthuga on the team, and even luckier to support awesome brands like yours. Let us know if you need anything else!
April 4, 2025
We love working with Loop! They are easy to work with, and their support is quick and attentive - Rece rocks!
You rock, too! 🎸 We’re so glad to hear Rece has made your experience with Loop even better, we’ll make sure to pass along the kudos. Thanks for the love and for being such a great partner! 💙
March 28, 2025
Fantastic customer support that answers my questions in a timely fashion and is always very courteous. Thanks so much! :)
Thank YOU! 💌 We’re so happy to hear you’ve had a smooth support experience — always here to help however we can!
March 28, 2025
Thanks for dropping us some stars! ⭐ We’re so glad you’re having a great experience with Loop!
March 26, 2025
We appreciate the love! Thanks so much for taking the time to leave a review, glad you’re having a great experience with Loop 💙
March 25, 2025
Loop has become invaluable to us. Excellent software and support!
Using app
Over 3 years
Total reviews
2
Average rating
5.0
This kind of feedback fuels us! 🔥 Thanks for letting us be a part of your success story. We're here whenever you need us with the tools and support to keep things moving!
March 25, 2025
Thanks so much for the stars! 🌟 We're thrilled you're having a great experience and are always here if you need anything!
April 24, 2025
quick response and solved my issue - Rece is great!
Speedy support is what we’re all about! ⚡ So glad we could get things sorted for you, let us know if there’s anything else we can help with!
March 24, 2025
Getting to learn the product, so I will be in a better position to provide feedback in the near future.
Welcome aboard! 👋 We’re excited to have you and can’t wait to hear your thoughts as you get more familiar. Reach out anytime, we’re here to help every step of the way!
March 21, 2025
Emma responded right away with clear directions that I was able to follow to understand how to resolve my issue.
Go Emma! 🚀 We’re so glad you had a smooth support experience — clear, fast help is what we strive for. Don’t hesitate to reach out again if anything pops up!
March 20, 2025
pricing is incorrect. There is a tiering on the # of returns per year. Making the cost more than double. These guys don't want smaller merchants, that is obvious. Also incredible inefficient onboarding. You can't download and install their app, but need to receive a demo and talk to a sales person first before receiving an activation code.
Thanks so much for the feedback, we’re always looking to improve the experience so input like this is invaluable. Our current onboarding process is designed to ensure our merchants are set up for success. Talking with a Loop expert allows us to tailor our platform to meet the specific needs of each individual brand. We’re truly sorry to hear you didn’t have a great experience with Loop so would love to chat more and see how we can better support your journey if you’re open to it!