Loop Returns & Exchanges

Emma responds quickly and gives clear, step-by-step help. Super easy to work with!!

Terrible customer service and support. After using this app for a year we are trying to cancel and they handball you around different departments. There is literally no support or settings for cancelling your subscription.

I've requested a few changes and it was done within 1 working day, really happy with the speed of solving the problem. thanks

Emma was awesome! Resolved my issue professionally and prompt!

I've had a few times where i have contacted Loop for support, and i must say all the staff are super friendly and quick to resolve any issues. I have recently been in touch with Emma Pennington a few times, and she is brilliant! Nothing is too much trouble for her and she is very patient and understanding too. I highly recommend Loop!

We've had a positive experience working with Loop Returns, particularly when it comes to customer support. We recently needed assistance configuring return tags across multiple Shopify instances, and the process was handled quickly and clearly. Highlights: Responsive Support: Our inquiry was acknowledged and resolved within the same business day — a big plus when coordinating system-wide tagging. Tag Configuration: We wanted the "LoopExchange" tag applied to all exchange orders across five regional stores (DK, DE, SE, NO, EU). The support team confirmed the setup promptly and ensured it was deployed. Clear Communication: The representative (Ninthuga) explained how tagging works, including that the system already applies LE:Exchange to original orders that receive an exchange outcome. This level of transparency helped clarify things for us. ️ Value-Add: Being able to tag return and exchange orders systematically helps us keep warehouse processes clean and consistent — especially with RFID and stock separation in place. Overall, Loop continues to deliver on both platform functionality and reliable merchant support.

I would say the customer service is the best part of working with Loop Returns. As a small business, you can feel like a jack of all trades but a master of none. The support we have had from Loop Customer Support team has helped us build the confidence we need to start feeling like a master of Loop Returns!

5 star rating for LOOP! The team is so responsive whenever we need any assistance and there's always someone available to help. Great platform for our business and we would recommend to all.

Rece is always open to help, and provide support so fast! Super happy with Loop

Loop makes our return process seamless for both clients and our team. Not to mention, reliable and kind customer service as well.

Works well and customer service is very helpful!

Anytime I have reached out to them for any questions they have been very quick and diligent in responding. So I am very happy with this aspect.

They were very helpful.

The team was super helpful in helping me set up returns for outside the US. Onboarding Loop itself was also seamless and makes life easy!

Customer Support was truly helpful and answered my questions completely and quickly.

The support team was able to help us implement a workflow tool we were wanting to add but were unsure how we would go about it. They were knowledgeable in their response, and we were able to create the workflow we needed with their assistance.

Great app! Makes handling customer returns easy!