Loop Returns & Exchanges

Same issue. Cannot reset password...

Emma from customer support was incredibly responsive to a technical glitch that would not allow us to connect our carrier account. She communicated with her internal team immediately and kept us well advised along the way. Our problem was quickly resolved.

Rece was so helpful and professional. He resolved our issue quickly!

App is easy to use and customer support is very prompt. I had an issue that could not be resolved via the chat feature, but they followed up via email with a few hours with a great explanation and resolution for my issue!

Customer service is poor - no calls or demos given - it is a complete pain to setup.

Rece provided outstanding customer support from start to finish. He was quick to respond, patient, knowledgeable, and took the time to clearly explain everything until the issue was fully resolved. His communication was professional, friendly, and made the whole process easy and stress-free. It's rare to receive this level of support, and Rece truly went above and beyond. Thank you for the excellent service—I highly recommend both Rece and the support team!

Fast, helpful and accurate support!

Unable to log in and there is no way to re-set my password that works. I emailed support hopefully they respond soon but I have never had an app with such challenges logging in and my customers are getting very upset.

Customer service support Reece is TOP NOTCH... seriously the only one who can figure out every issue at lightening speed. Always appreciate his timely and helpful reply!

Every one in a while the platform and its comms are confusing for our customers/team. But every time we've reached out for clarity, the Loop team has been very helpful.

Loop's customer service and expertise in navigating Shopify stores is great!

Return processing has become super manageable for us. Loop Returns is a great app to streamline your returns, and their support is also very helpful. Emma was very polite and responsive. She helped very quickly and provided a solution we were looking for.

Thank you very much for your help, Rece G. Your support was both helpful and quick. Amazing work with you

Support team quick to respond and Emma was super helpful!

Emma answered my question swiftly and clearly, without being wordy, and got straight to the point. Thanks again, Emma!

Support team is quick to resolve issues.

Easy integration, straight forward management of returns and setting up policies and terrific customer service! Definitely recommend!