Loop Returns & Exchanges
Shopify Returns Management Software
Rating
4.5
feedback
186
chart
#906
All reviews
Rating Breakdown
Review RSS Feed
Nov. 13, 2024
Great support and great tool
Thank you for the 5 ⭐️'s! We’re so glad to hear that you’re happy with both our support and the tool.
Nov. 12, 2024
Easy to Use, Monitor and Process Requests.
Thanks for your positive feedback! We’re so happy to know that Loop is working well for you. 💙⭐️
Nov. 18, 2024
*Edited review after resolution. I faced a lot of issues onboarding Loop, and it took over a month. But now it's up and running, and it's a helpful tool for our brand. I still feel support was lackluster until I really put the screws on them. But they figured it out eventually. Compared to what else is available, they're a top option.
Nov. 7, 2024
Emma is always so helpful and very friendly. very responsive to emails, never have to wait a long time to get an answer :) Thank you!
Thank you for taking the time to leave a review! 🤩🙌 Emma is an amazing part of our team, and we’re so happy to hear that her responsiveness and helpfulness are making a positive impact. We appreciate you!
Nov. 7, 2024
Nov. 6, 2024
Thornton on the support team has been a great help and helped me resolve my issues promptly! Thanks again, Thornton!
Thank you for the review! 💙⭐️ So happy to hear Thornton has made such a positive impact. We’ll be sure to pass along your kind words to him!
Nov. 5, 2024
The team over at Loop is SO WONDERFUL and responsive! We are a small team and it helps to have partners who truly support and help. Go Loop! And bit shout out to Rece!!!
Thanks for the fantastic review! 🤩 We’re glad to hear that Rece and the team have been able to provide the support you need. We understand the importance of having reliable partners, and we're so happy to be that for you. 💙
Nov. 5, 2024
Loop is a great returns solution and they have an awesome Customer Service. Whenever we have issues with the app, their team is one email away and is super fast with the resolution. No downtime on our end which is super awesome.
Thank you for sharing your experience! 🙌💙 We’re thrilled that our team has been able to provide fast, effective solutions whenever you've had any issues. Our goal is to keep everything running smoothly, and it’s fantastic to know we’ve succeeded in that for you!
Nov. 4, 2024
Loop has been a great "value added" app as we work towards better for our customers and staff, support and team gets' an A+
We’re so glad that Loop has been able to provide value for both your team and your customers. Thank you for the A+ rating! 🤩💙
Nov. 4, 2024
I've had a great experience when reaching out for help from Loop. Someone gets back to you in less than 24 hours and is always will to give details instead of sending you a link to a help center article that you may have already read. Gabbi has been super helpful!
Thank you so much for your kind words! 💙 We’re thrilled to hear that your experience with Loop has been positive and that Gabbi has been supportive. Our team strives to provide timely and detailed support, and we appreciate you taking the time to share your feedback!
Nov. 1, 2024
Really helpful support. Was really easy to find help and my issue was responded and dealt with in a very timely manner.
We love to help and make things simple for our merchants! Thanks for the review 💙⭐️
Oct. 30, 2024
We’ve been thrilled with our partnership with Loop Return! Their return portal has seamlessly integrated with our CX platform and Shopify store, making the entire returns process a breeze. This automation has been a game-changer for us, reducing our customer support demand and freeing up our CS agents to focus on other customer inquiries. Loop Return’s team goes above and beyond with their support. They’ve been incredibly responsive and readily available whenever we needed account adjustments, upgrades, or assistance with new features. The team also excels in guiding us through upgrades, ensuring we’re maximizing all the tools they offer. If you’re looking for a return solution that’s efficient, reliable, and backed by outstanding support, we highly recommend Loop Return. They’ve streamlined our workflow and helped us create a better experience for our customers.
Wow, we're so glad to hear that our partnership has been such a game-changer for you! 🎉 Seamless integrations and stellar support are what we strive for, and we're thrilled that your team is feeling the benefits. Thanks for the amazing review! 🙌
Oct. 30, 2024
I appreciate Emma's help!
We love hearing that Emma’s support was appreciated! Thanks for taking the time to leave a review 💙🙌
Oct. 16, 2024
We didn’t even get the chance to become Loop’s customer or fully test their system. After a phone meeting with one of their sales reps, we were promised a demo first thing Monday morning. However, two weeks passed with no word from them, and we had to reach out ourselves to get things moving again. When we finally received the demo, it was extremely limited, allowing us to test only a few functions. Despite clearly communicating multiple times that we needed access to all features for a proper evaluation, we were denied this access. This was incredibly frustrating, especially considering we were told it would be possible. After dealing with their inattentive and dismissive customer service, we were eventually ghosted by their support. In the end, it became clear that Loop wasn’t interested in having us as a customer, despite our clear interest in their highest-tier plan. After wasting so much of our time, we decided it wasn’t worth pursuing them further. Their repeated lack of interest and poor engagement convinced us to look elsewhere.
We sincerely apologize for the frustration and inconvenience you experienced. At Loop, we hold ourselves to a high standard, and it’s clear we didn’t meet that in your case. Your feedback is incredibly valuable, and we are committed to addressing the gaps that led to this situation to ensure no brands feel overlooked or dismissed. We truly want to make this right and would love the opportunity to discuss how we can resolve this for you. Please feel free to reach out directly to our team at [email protected] — we’re here to help.
Oct. 3, 2024
Great app! Easy for our customers to use and their customer service is very helpful and responsive.
Thanks so much for the review! 💙⭐️ We're happy to hear the app is working well for your customers, and that our team has been able to provide the support you need.
Oct. 2, 2024
Great team to get your onboarded. Has made for a better experience for our customers, and simplified processes internally.
We appreciate the feedback! 💙🙌 We're so glad our team could help streamline your processes and elevate your customer experience.
Sept. 10, 2024
First, let's talk experience: - Loop has had THE best enterprise onboarding experience we've had. Their multi-collaboration tool made implementation a breeze, despite having to rope in multiple external teams (email, devs, CS, etc). Everything was laid out in explicit detail, with step-by-step guides and time estimates as well. I wish every company were as organized as Loop's onboarding process. - Olivia (sales), Taylor (implementation), and Wendy (merchant success) have been lovely to work with. Each person we've worked with at Loop has been highly responsive, which I love — previous companies we worked with felt like emailing into the void. Next, let's talk product: - Both we and our customers LOVE the Shop Now feature. Most of our products don't have variants, so we were previously limited by variant-only exchanges. - Our older customer love having the option for printerless returns in our various markets. This allowed us to replace a second app we were using for printerless returns in Canada and it helps us be accessible. - The analytics reporting is in depth, while not requiring a data science degree. (If you know you know!) - Loop has integrations with the rest of our tech stack, including our WMS. This is huge. I will say that the integration with Rise has been a bit buggy, but I believe that's a problem on the Rise side (not the Loop side). Pricing: - We were previously on a flat monthly fee rather than a pay-per-return model, and from a finance perspective, I much prefer the stability of monthly fees. That said, they're also rolling out a new model where technically the customer pays instead of the merchant. - Only complaint is that the invoicing team sends the invoice the exact same day they automatically charge it, and since that amount can significantly vary, sometimes it leaves our finance team scrambling. - Overall, there are certainly cheaper return platforms, but I think Loop provides enough value for the price that it charges. :)
Thank you for the glowing review! ⭐️💙 We’re thrilled to hear the onboarding process went smoothly and that our team was there to support you every step of the way. Equipping your team with the necessary tools to deliver seamless returns is always our goal, and we’re delighted to know our product is delivering just that! We appreciate your feedback and will definitely share with the team!
Aug. 9, 2024
Productive and proactive reps who bring good incentives for growing the relationship while offering good value and not just upsells.
Thank you for your kind words! 🙌 We're thrilled to hear that you've had a positive experience with our team. Looking forward to growing our partnership further 💙