Loop Returns & Exchanges
Manage returns, exchanges, tracking, order editing & more!
Rating
4.7
feedback
414
chart
#872
All reviews
Review RSS Feed
March 31, 2026
Loop has transformed our business with a self-service platform where customers can create and ship back their returns & exchanges with ease. The implementation is simple, and the set-up is intuitive. The Support team is exceptional. No question is too big or too small, and the response time is excellent. They go above and beyond pointing me to a self-help article, and actually dig in and help come up with solutions to questions. Highly recommend Loop!
March 27, 2026
March 16, 2026
March 16, 2026
We stated an issue with return labels. They looked into it and responded right away explaining the issue (on the courier's side, not Loop) and made sure that everything was all good to go again quickly.
March 16, 2026
We’ve been using Loop for over a year now and it has truly transformed our returns experience. By integrating it with Shopify and Brightpearl, we’ve been able to automate and streamline our processes, taking the work out of managing returns for our team. We particularly value the vast array of new features Loop consistently launches; they allow us to stay ahead of evolving customer expectations.
March 13, 2026
The Loop CS team is very responsive and provides detailed assistance with inquiries. Highly recommended!
March 13, 2026
Thank you Ninthuga, for the excellent customer service. She taught me more in a few videos than anyone I've ever learned communicating with on Loop.
March 11, 2026
Clear and concise information from Rece! Easy to understand and be able to share with the customer.
March 10, 2026
Support was excellent– Friendly and knowledgeable, helping answer my questions.
March 9, 2026
Takes the guess work out of returns/exchanges. The process is almost fully auto-mated for us at this point thanks to Loop. And when we have questions or need guidance, their customer success agents are incredibly helpful (shout out to Ninthuga for walking me through some trouble shooting!).
March 2, 2026
Responsive and easy to collaborate with. Team members work together ensuring that all goes smoothly. Thank you, team Loop!
Feb. 25, 2026
Loop Returns has made returns and exchanges incredibly simple for both our customers and our team. I also want to specifically recognize Rece from their support team — he was fantastic to work with. Quick to respond, knowledgeable, and genuinely helpful in getting everything resolved efficiently. Overall, Loop Returns has been a great addition to our company, and knowing their support team is this reliable makes it even better. Highly recommend!