Loop Returns & Exchanges
Manage returns, exchanges, tracking, order editing & more!
Rating
4.7
feedback
416
chart
#1,318
All reviews
Review RSS Feed
July 16, 2024
Loop has bene a great addition to our site. We have retained revenue that would otherwise be lost to refunds with the different return options available. The support team is fast and easy to work with.
We appreciate your kind words! ⭐️ Happy to hear that Loop has been a valuable addition to your site and that our support team has been fast and easy to work with. Thank you so much for your feedback!
June 25, 2024
Loop has been great with helping us save time with refunds and exchanges. Wendy is super helpful and informative if we have any questions!
We’re delighted to hear that Loop has been a time-saver and that Wendy has been so helpful💙 Your feedback is greatly appreciated—thank you!
June 11, 2024
Quick integration process initially but always improving and releasing new features to improve all aspects of the customer experience. Excited to try the new exchange tracker and exchange shop on site credit features.
Thank you for the positive feedback! 💙⭐️ We're thrilled to hear that you found the integration process quick and are excited about our ongoing improvements. We appreciate your support!
June 10, 2024
Love working with Loop- great customer service and easy to use once everything is set up. Looking forward to seeing new features in the future.
And we love working with YOU! 💙 Thank you for your kind words! We're delighted to hear that you love working with Loop and find our customer service and setup process excellent. We're excited to continue bringing you new features in the future. Your support means a lot to us!
June 3, 2024
Loop has been a great addition to help streamline our return process and offload an extra task from our customer service team. Wendy and her team has been helpful is fixing random issues we've noticed over time as well as custom workflows to optimize further.
Thank you for your wonderful feedback ⭐️💙 We're thrilled to hear that Loop has been a great addition in streamlining your return process and alleviating your customer service team. Your satisfaction is our top priority, and we appreciate your support!
May 29, 2024
Loop is fantastic! It has all the features we want and some that we didn't even know we needed! The Workflow feature helped us become way more efficient. Definitely worth the price of the app.
Thank you for your positive feedback and ongoing support over the past few years! We're delighted to hear that Loop has all the features you need and more ⭐️ 💙
May 28, 2024
Great customer service, amazing experience in every call. Easy to understand platform very user friendly.
Thank you so much for your kind word! 💙 We're thrilled to hear that you had a great experience with our customer service and find our platform easy to understand and user-friendly. Your feedback means a lot to us! ⭐️
May 2, 2024
Loop has been great! It has greatly improved our customer experience since implementing it. In addition it has drastically lessened the work load on our customer service department. Allowing the team to respond to tickets much faster without being so bogged down dealing with returns and exchanges. Highly recommend!
Thrilled to hear that Loop has made such a positive impact on your customer service team. We greatly appreciate your support 💙⭐️ Thanks for sharing your experience!
Nov. 14, 2025
Rece is the BEST support specialist!! He is always so thorough and answers our questions with great detail. Thank you Rece for going above and beyond every single time! We are so happy to work with him.
We'll be sure to let Wendy know about your great experience! Thanks for leaving this review 🙌
May 1, 2024
Helpful app for providing a ton of options for your customers to return and exchange. The team has consistently developed a ton of new features in our time using the app.
We're so grateful for your positive feedback on Loop 💙 Thrilled that to hear you're excited about our ongoing feature developments!
April 10, 2024
Working with Loop has been great so far! The app integrates seamlessly with the other platforms we utilize. The analytics have been very helpful for our business. Our Merchant Success representative has been super diligent in providing support and assistance. Would definitely recommend the platform to others!
We appreciate your ongoing support over the years! Thanks for taking the time to leave this thoughtful review 💙
April 4, 2024
I recently reached out to Loop to check about the connection process when updating our Shopify theme. Their customer service was incredibly helpful and quick getting back to me. They explained things thoroughly, sent links to support docs, and checked my specific site to make sure things were in good shape. Their support docs were better than many apps' docs' I have used, and the responses were so fast. Thanks Loop for being such a great Shopify app!!
Thanks for sharing your great experience with our customer service team! 🙌
April 2, 2024
I have been using Loop for a little over three years as a Customer Service Associate. It is one of the easiest apps to use and it has been very reliable.
Thank you for being a long-time customer and for taking the time to leave us this kind review!
March 27, 2024
Loop is very user friendly and their support staff is awesome! They send very informative emails with photos and have prompt response turnarounds. If the emails aren't solving problems then they are happy to hope on a call to discuss the issue and potentially reach out to their engineering team to create something to find a solution.
Thanks for sharing your great experience with Loop! Thrilled that you find our support staff helpful! 🤝
March 11, 2025
Great Support from Loop's Customer service team: fast, clear and detailed explanations that help understand the issues encountered as well as find the correct solutions to the problems. Keep on the great work! Ninthuga was very helpful and fast :)
We'll be sure to let our customer service team know about your great experience! Excited to continue working together 🙌
March 20, 2024
We've been with Loop since the early days, it changed the game for us and our returns process as a whole. A fantastic product with fantastic customer support! I'd highly recommend Loop for any store looking to streamline returns in a super-efficient way!
This recommendation is everything! Thanks for being a long-time customer. Excited to continue growing with you 🤝
March 14, 2024
Great customer service, fast to respond and help trouble shoot with you. Extremely kind and helpful!
We appreciate you sharing your great experience with our customer service team! We're always here to help!
March 13, 2024
Loop definitely helped us level-up our Returns Process across our two brands and six stores. Having a streamlined process that is largely automated has saved us so much time and resources. Onboarding and ongoing support has been incredibly handy. Glad we jumped on board.
We're glad you jumped on board too! Thrilled to hear how we're saving you time and resources 🤝
March 13, 2024
Our business relies on Loop for all our returns and exchanges globally across 6 regions. The app is seamless to integrate, easy to use and integral to providing our customers with the experience that we've built our brand on. Couldn't recommend higher.
We love hearing how we're supporting all 6 of your regions! Excited to continue working together!
March 13, 2024
Amazing and seamless process. Lindsey provided us with the best guidance and overcame all of the issues we were having immediately with just one conference call, catering to all needs. The support is top notch, highly recommended using Loop for all your returns and exchange needs.
This recommendation is everything! We appreciate you sharing!