Loop Returns & Exchanges

May 22, 2023

We moved to LOOP and immediately saw how much our customers enjoyed the ease of the entire white glove experience with its user-friendly, no-hassle platform as it gives them an efficient, no-hassle way to process exchanges and returns. Best of all is the detailed analytics that allow us to closely monitor returns and exchanges data. As a result, we have seen increased savings and lower return rates.

June 21, 2025

We can't express enough how Loop has revolutionized our entire return process at our clothing store. This app is an absolute game-changer! From the moment we integrated Loop into our operations, it was like a breath of fresh air. Gone are the days of tedious manual returns. Loop streamlined everything seamlessly, providing us with an efficient and user-friendly system that our team and customers adore. The app's interface is incredibly intuitive and easy to navigate, making it a breeze to process returns and exchanges. What truly sets Loop apart is its outstanding customer support. Whenever we've had a question or encountered an issue, their team has been prompt, friendly, and incredibly helpful. They truly care about their clients and go above and beyond to ensure a smooth experience. Thank you, Loop, for creating such an exceptional app that has transformed the way we handle returns. You've earned our enthusiastic five-star rating and our sincere gratitude. Keep up the incredible work!

May 19, 2023

We moved to Loop a couple of years ago had a GREAT onboarding lead which made the process easy to understand for our store set up needs and we've been SO pleased with them ever since. Help desk team is responsive, tech team is ON TOP of any bug that might arise and we have a knowledgeable account lead in our product vertical! The platform is a BIG timesaver for us + offers our customers a great path/experience for their return needs. We're happily renewing our contract.

May 19, 2023

Loop is a really great platform to manage returns allowing customizations and various workflows depending on your business needs. The integration was very seamless. Our onboarding specialist, Brooke was incredibly knowledgeable and supportive throughout the integration phase. She guided us every step of the way, ensuring a smooth transition and minimizing any disruption to our operations. Her assistance made the implementation process hassle-free and efficient. Since adopting Loop, we have seen significant improvements in our returns management process. The platform's customization options allow us to tailor our workflows to match our unique requirements. This level of flexibility has been instrumental in streamlining our operations and saving us valuable time and resources. I highly recommend Loop to any business looking to enhance their returns management processes.

May 18, 2023

Loop has helped make returns processing fairly seamless for our customer service team. Our account manager is responsive and helps keep us up to date on the Loop product roadmap and new features that may be of interest.

May 18, 2023

I concur with the observations pertaining to the set-up process, which currently involves a significant degree of manual effort and encompasses steps that may not be directly applicable to your particular store, thus potentially leading to time inefficiencies. Nevertheless, I must commend our onboarding specialist, Jess, for displaying exceptional responsiveness and attentiveness in addressing the numerous enquiries I raised throughout the onboarding phase. Notably, Jess readily accommodated my requests for assistance, going so far as to extend her availability by staying beyond regular working hours to conduct a video call, considering the geographical distance between our respective locations (Australia and the USA). While our launch of LOOP is still pending, initial assessments indicate that it holds the potential to enhance our customers' user experience and presents a straightforward interface for their utilisation.

May 18, 2023

I am super impressed with Loop. It functions and looks better than anything I could have DIY'ed. Loop is user-friendly, with a clear interface, excellent tutorials, and an approachable team. I was not anticipating the amount of "homework" I had to do but it wasn't so bad because there was a handy to-do list. I recommend Loop to anyone looking to improve their Returns & Exchanges process.

May 18, 2023

Amazing app, we were using Narvar before, and I can't express how much better Loop is. We've been using Loop now for over a year and have been more than happy with the results making it super simple for your customers to return products while lessening the load on the CS team.

May 17, 2023

Loop has made a huge difference in how we manage returns, exchanges and refunds. Their tool does 95% of the work for me and allows me to focus on growing my store. I'm excited to see how they can retain additional revenue in the future and also learn more about customer trends, sizing and more. Would definitely recommend them + their team!

May 17, 2023

Loop is a great and user-friendly program to work with. Our account manager is quick to reply and listen to our wants and needs for future developments. We are happy to have this program to work with and it definitely makes our return process easier.

May 16, 2023

Loop is absolutely amazing the best App and our Company Troy Lee Designs are stoked to have the complete Loop system in place. Everything from the start up Implementation and day to day systems and any issues are totally covered. Nothing is to much trouble and they are there to help super fast.. Our Merchant Success Manager Ash Cunha is the best. Troy Lee Designs recommends Loop 100%.

May 16, 2023

Loop is very user friendly on both the consumer and seller side - Our Merchant Onboarding Specialist, Brooke, has been so attentive and helpful anytime we need solutions to issues. The app interface itself is well put together and offers an incredible amount of analytics that are very helpful in decision making. My favorite feature of Loop is that you can very easily edit your library of return reasons. In allowing companies to do this, Loop is immediately applicable to pretty much any company, regardless of their product offerings. I would definitely recommend Loop to any company looking to simplify the returns process for their customers, while also gathering important return information for their records.

May 15, 2023

Loop provides a dynamic return portal to meet the needs of our customers. I can set up precise return policies to resolve most customer needs through automation.

Nov. 13, 2025

Emma was great!

May 12, 2023

Loop has been a reliable and trusted partner for several years, consintently demonstrating a commitment to innovation in their product offerings while taking our feedback into consideration. Their support team is very responsive and prompt in addressing our inquiries. Their dedicated MSM's have made it clear that our growth and customer experience is their top priority!

Jan. 14, 2025

Loop has been a great partner. They've provided a self-service tool for our customers that simplifies returns for them. At the same time, giving us critical customization options we need for branding, policy exceptions, and even a warranty option. Their workflow options allow us to redirect customers depending on the purchased product, tagging in Shopify, or other unique situations we need to monitor. Overall it's been a great tool and I'm excited to see it grow.

May 11, 2023

Loop has been a great returns partner! Our account manager is always available to help if we have questions. The platform is intuitive and extremely easy to use. I am able to export reporting and gauge what is happening with returns at ease.

May 11, 2023

Our experience with Loop has been top-flight -- the platform is accessible, easy to navigate, & quite streamlined. Our returns processing has become second nature with the support of Loop, and their team has been steadfast in their transparent desire to innovate for & aid the brands that they work alongside. We use Loop to the fullest capacity & value having the intuitive interface and compassionate crew stitched into the fabric of our business. Would certainly recommend.

June 26, 2025

Always ready to help in a sec!

May 10, 2023

Great solution for streamlining the customer experience, post-purchase! The Loop team makes onboarding easy and is there every step of the way to customize a solution that best suits your business. The ROI is almost immediate, especially with the auto exchange and instant shopping options. Highly recommend!