Loop Returns & Exchanges
Manage returns, exchanges, tracking, order editing & more!
Rating
4.7
feedback
414
chart
#872
All reviews
Review RSS Feed
Feb. 23, 2026
We love loop, and they integrated perfectly with our 3PL. Special shoutout to Ninthuga from customer service for the great help
Feb. 18, 2026
Rece was exceptional in giving me a solution to pull data into a report. I did give feedback stating it would be nice to have a more specific report and one was created for us in the shared folder. It will be a tool that will save our team a lot of time. Thank you for the wonderful support and assisting in finding a solution to our specific needs.
Feb. 12, 2026
Loop is the default when it comes to RMA platforms to integrate with Shopify. The Loop support team is super responsive and equal parts "systems tutor" and "troubleshoot support". Always quick on the reply and takes constructive feedback very well. They are constantly implementing global solutions as these softwares continue to evolve rapidly.
Jan. 28, 2026
Their support is very prompt, and their team is knowledgeable and friendly!
Jan. 27, 2026
Really great support experience. Ninthuga was quick to respond, patient with my questions, and made everything easy to understand. The issue was resolved smoothly, and I genuinely felt supported throughout. Highly recommend!
Jan. 26, 2026
Loop makes returns and exchanges really simple for our customers and our team. Everything works smoothly, and it’s helped reduce support tickets on our end. Their customer support is also excellent. Quick to respond, helpful, and easy to work with. Overall, it’s been a great addition to our store.
Jan. 20, 2026
Best in class app The service from Ninthuga in particular was very helpful
Jan. 14, 2026
Great Support. Ninthuga and Kat have helped us make adjustments and answer our questions on many occasions and they are quick to respond.
Jan. 13, 2026
Really appreciated the quick support I received when I encountered an issue with returns that had issues. Pretty quick reply with clear instructions and path forward.
Jan. 6, 2026
5 star experience. support team is responsive within a day. it's just a leave and let be feature.
Dec. 30, 2025
Rece was huge help! He helped guide me through the advance exchanges and made it super simple for me to figure out! Thank you x10000!