Loop Returns & Exchanges
Shopify Returns Management Software
Rating
4.5
feedback
170
chart
#964
All reviews
Rating Breakdown
Review RSS Feed
April 2, 2024
I have been using Loop for a little over three years as a Customer Service Associate. It is one of the easiest apps to use and it has been very reliable.
Thank you for being a long-time customer and for taking the time to leave us this kind review!
March 27, 2024
Loop is very user friendly and their support staff is awesome! They send very informative emails with photos and have prompt response turnarounds. If the emails aren't solving problems then they are happy to hope on a call to discuss the issue and potentially reach out to their engineering team to create something to find a solution.
Thanks for sharing your great experience with Loop! Thrilled that you find our support staff helpful! 🤝
March 27, 2024
Great Support from Loop's Customer service team: fast, clear and detailed explanations that help understand the issues encountered as well as find the correct solutions to the problems. Keep on the great work!
We'll be sure to let our customer service team know about your great experience! Excited to continue working together 🙌
March 20, 2024
We've been with Loop since the early days, it changed the game for us and our returns process as a whole. A fantastic product with fantastic customer support! I'd highly recommend Loop for any store looking to streamline returns in a super-efficient way!
This recommendation is everything! Thanks for being a long-time customer. Excited to continue growing with you 🤝
March 14, 2024
Great customer service, fast to respond and help trouble shoot with you. Extremely kind and helpful!
We appreciate you sharing your great experience with our customer service team! We're always here to help!
March 13, 2024
Loop definitely helped us level-up our Returns Process across our two brands and six stores. Having a streamlined process that is largely automated has saved us so much time and resources. Onboarding and ongoing support has been incredibly handy. Glad we jumped on board.
We're glad you jumped on board too! Thrilled to hear how we're saving you time and resources 🤝
March 13, 2024
Our business relies on Loop for all our returns and exchanges globally across 6 regions. The app is seamless to integrate, easy to use and integral to providing our customers with the experience that we've built our brand on. Couldn't recommend higher.
We love hearing how we're supporting all 6 of your regions! Excited to continue working together!
March 13, 2024
Amazing and seamless process. Lindsey provided us with the best guidance and overcame all of the issues we were having immediately with just one conference call, catering to all needs. The support is top notch, highly recommended using Loop for all your returns and exchange needs.
This recommendation is everything! We appreciate you sharing!
March 9, 2024
Best-in-class returns solution for Shopify stores. A little bit pricey but worth it if you're serious about optimising customer experience!
Best-in-class solution is what we're going for! 🙌 Thanks for sharing!
March 8, 2024
March 8, 2024
So easy to set up and get started. Best part of Loop is the customer service- they are BEYOND helpful and so quick to respond. I never have to worry if I have a question or an issue, I know they will help me resolve it asap.
Thanks for sharing how helpful our customer service team has been for you! It's what we're here for! 🤝
March 7, 2024
Loop has made processing return an absolute breeze and has really increased my teams productivity. They are continuously updating various features and making these so much easier. Love them, Love them, Love them!
Wow! Love love love hearing this! :)
March 7, 2024
Loop Returns and Exchanges has truly been a game-changer for our e-commerce operation! Their seamless collaboration with us has made managing returns and exchanges a breeze. Communication with their team is top-notch, always keeping us in the loop about new features and updates. Their system is not only reliable but also incredibly user-friendly for both our customers and our internal team. Plus, our dedicated rep is a gem, always ready to assist with their deep knowledge of the product. We truly appreciate the invaluable service they provide.
Hearing that we've been a game-changer is music to our ears! Thanks for leaving these kind words!
March 7, 2024
We've been using Loop for almost 3 years. They cover most, if not all, options we would ever need for our store. Their "Shop Now" and "Instant Exchange" features are awesome. It was an easy initial set up and very low maintenance upkeep. Our Merchant Success Manager, Jackie, is amazing. Jackie is friendly, helpful, and gets to the bottom of any questions we ask. The ability to offer our customers a bonus credit towards a new order or their Store Credit refund, has been a game changer. Our partnership has been great!
Thanks for sharing your great experience with us! We especially love hearing how useful you are finding our features like Show Now & Instant Exchange. We'll be sure to share your kind words with Jackie!
March 4, 2024
LOOP makes our day-to-day processes so much easier. Special thanks to Adam N. for always being super friendly and acommodating. It's seldom that anything goes wrong with LOOP, but you can guarantee that if you need help, you've got the best that you could hope for! Thanks LOOP, and thank you Adam! We're very inspired with this level of care and service. :)
We love hearing how we're making your day-to-day processes easier! We'll be sure to pass along the kind words to Adam as well! 🙌
March 4, 2024
CX is very responsive and quick to help!
Thank you for sharing! 🤩
Feb. 29, 2024
We've been on the platform since 2022 and it has been very easy to navigate and improve our customer experience with returns! Customer service is always ready to assist and super helpful whenever we need to tailor or tweak our returns portal. Very satisfied and excited to see what other exciting things the platform can bring to our customer experience!
Music to our ears! We're excited to continue growing with you!
Feb. 29, 2024
Loop has been extremely helpful in simplifying our return process. The app is very user friendly and straight forward. Loop has saved our team countless hours by allowing us to implement an automated return process. Their support staff is also excellent. Can't recommend them enough!
Absolutely love hearing how we've saved your team countless hours! Thanks for leaving this review!
Feb. 29, 2024
The customer service at Loop is great! Super attentive and quick to respond and find a solution for you.
We love hearing this! Thank you for sharing!
Feb. 23, 2024
Rece, was so very helpful. She explained things so well with a step by step explanation. So very appreciative for her help, so that I could help my customers better with their questions. Love using LOOP!!
Thanks so much for sharing these kind words! We'll be sure to let Rece know 🙌