Loop Returns & Exchanges

super helpful

We stated an issue with return labels. They looked into it and responded right away explaining the issue (on the courier's side, not Loop) and made sure that everything was all good to go again quickly.

We’ve been using Loop for over a year now and it has truly transformed our returns experience. By integrating it with Shopify and Brightpearl, we’ve been able to automate and streamline our processes, taking the work out of managing returns for our team. We particularly value the vast array of new features Loop consistently launches; they allow us to stay ahead of evolving customer expectations.

The Loop CS team is very responsive and provides detailed assistance with inquiries. Highly recommended!

Clear and concise information from Rece! Easy to understand and be able to share with the customer.

Support was excellent– Friendly and knowledgeable, helping answer my questions.

thanks Rece

Takes the guess work out of returns/exchanges. The process is almost fully auto-mated for us at this point thanks to Loop. And when we have questions or need guidance, their customer success agents are incredibly helpful (shout out to Ninthuga for walking me through some trouble shooting!).

Loop customer service is always ready to help!

Exceptional Customer Service

Responsive and easy to collaborate with. Team members work together ensuring that all goes smoothly. Thank you, team Loop!

The Loop team were super helpful and responsive!

Loop Returns has made returns and exchanges incredibly simple for both our customers and our team. I also want to specifically recognize Rece from their support team — he was fantastic to work with. Quick to respond, knowledgeable, and genuinely helpful in getting everything resolved efficiently. Overall, Loop Returns has been a great addition to our company, and knowing their support team is this reliable makes it even better. Highly recommend!

We love loop, and they integrated perfectly with our 3PL. Special shoutout to Ninthuga from customer service for the great help

We always have a wonderful experience with the support team!

Rece was exceptional in giving me a solution to pull data into a report. I did give feedback stating it would be nice to have a more specific report and one was created for us in the shared folder. It will be a tool that will save our team a lot of time. Thank you for the wonderful support and assisting in finding a solution to our specific needs.

Their support is very prompt, and their team is knowledgeable and friendly!

Really great support experience. Ninthuga was quick to respond, patient with my questions, and made everything easy to understand. The issue was resolved smoothly, and I genuinely felt supported throughout. Highly recommend!