Loop Returns & Exchanges
Shopify Post-Purchase Software
Rating
4.7
feedback
366
chart
#1,493
All reviews
Review RSS Feed
Feb. 21, 2025
Loop support is always informative and quick to help solve any issues we have .
Thank you! We’re always here to support you and make sure any issues are resolved quickly ⭐️
Feb. 20, 2025
LOOP has made returns/exchanges seamless and reduced the stress! Customer service was also very quick to resolve any questions.
We love hearing that Loop has helped make your returns and exchanges stress-free! Our team is always here to help, and we appreciate your review 💙
Feb. 20, 2025
Rece was wonderful!
We’ll be sure to pass this along to Rece! Thanks for the shoutout 🙌
Feb. 19, 2025
Working with Loop has been one of the most seamless experiences. They have the most innovative and advanced return portal for our customers, and the ever-changing demands and requests of returns. There customer support team is fully-responsive, and always finds a solution, even in the most difficult of cases. They literally take care of everything, and they are the only return portal we recommend :)
Wow—this means the world to us! We pride ourselves on providing a seamless experience and always finding solutions for our customers. Thank you for trusting Loop as your go-to returns portal! 💙🙌
Feb. 18, 2025
I needed my MFA set up and got a seamless experience within 20 minutes of reaching out!
We're so glad we could get your MFA set up quickly and seamlessly! Thanks for taking the time to share your experience ⭐️
Feb. 14, 2025
Loop Returns has been a Game Changer for Capelle Miami. We went from a very manual process in doing returns to an almost set it and forget it process. Loop offers great and speedy customer service, which we always appreciate.
We love hearing that Loop has been a game changer for Capelle Miami 💙Automating returns can be a huge time-saver, and we're so glad to be part of your process. Thanks for the great review!
Feb. 11, 2025
Our experience with Loop has been excellent. The integration is seamless, and their customer support has been outstanding.
We’re so happy to hear that your experience with Loop has been excellent! Thank you for sharing ⭐️
Feb. 11, 2025
Being in retail, we all know that excellent customer service is priority. The problem, of course, is when other companies do not share this same mentality. Such is not the the case with Loop Returns! Twice now, I have needed to reach out for immediate support and have received excellent and quick service. Highly reccomend!
Thank you for your kind words! We're thrilled to hear that our team has provided you with quick and excellent support. Customer service is at the heart of what we do, and we appreciate you recommending Loop 💙
Feb. 10, 2025
Everyone at the Support team at LOOP is super helpful. All my questions are answered within a great timeframe!
Thanks for the great feedback! We’re happy to hear our team has been responsive and helpful - we’re always here for you 💙🤝
Feb. 6, 2025
very helpful customer service team to help you through any issues that arise. I am very satisfied with this app
We’re so glad you had a great experience with our support team 🤩💙 Thanks for your review and for trusting Loop!
Feb. 4, 2025
Very helpful and responded quickly with any questions we had
We’re always here to help 🤝 Glad we could answer your questions quickly!
Feb. 4, 2025
Got all the help I needed.
Happy to hear we could assist you! Thanks for the review 💙⭐️
Nov. 5, 2025
Excellent service! Ninthuga is always so helpful with every question and quick to provide a resolution. Resolved my issue in minutes
We appreciate the feedback 🤩 Providing prompt and detailed support is our priority - glad we could help!
Feb. 3, 2025
Great customer support! They always get back to me soon with a solution!
Thanks for your review! We’re so glad our support team could provide quick and effective solutions for you ⭐️
Feb. 3, 2025
Very quick response team, excellent service and customer support help! Highly recommend.
Quick, excellent service is what we aim for! Thanks for your support and for recommending Loop 🤩🙌
Feb. 3, 2025
I recently experienced outstanding service from the Loop Customer Support team during our transition to a new warehouse. We had to integrate our new Warehouse Management System (WMS) with Loop, and the support team was incredibly efficient and helpful throughout the process. Their response time was impressively quick, often under an hour, and they provided clear guidelines. Additionally, they conducted a thorough audit of our settings to ensure everything was configured correctly. I truly appreciate their dedication and the smooth support they provided during this critical time.
We appreciate the kind words! We’re so glad to hear our team made your warehouse transition seamless. Thanks for your continued trust in Loop - we’re always here to help 💙⭐️
Sept. 25, 2025
Loop is very user-friendly, and helps us streamline our return/exchange process. The best part is their support team! Anytime we have a question on specific orders, they always provide very thorough and easy-to-understand answers quickly. Shout-out to Rece for always being there for us. Would definitely recommend!
Thanks for the awesome review! We’re so glad to hear Loop is working well for you, and it’s great to know our support team is hitting the mark. Appreciate your recommendation! 🤩💙
Jan. 29, 2025
I've been using Loop for returns and exchanges, and I couldn't be more impressed. Their software is seamless and user-friendly, making the process incredibly easy. What really sets them apart, though, is their customer support team. Anytime I have a question or need clarification, I get a clear and helpful response within minutes. Special shoutout to Rece —your responsiveness and clear solutions have made all the difference. Highly recommend Loop to anyone looking for a reliable returns solution!
We appreciate your feedback! So glad to hear Loop is making returns easy, and we'll pass your thanks to Rece for the fantastic support 💙🤩
Jan. 29, 2025
I've been using Loop for over a year and it's great. It has almost all of the functionality that I need (the one additional thing I need, no app has) and I've always gotten a quick response from support. I'd like to, in particular, give a shout out to Rece on their support team, who was able to help me create different return policies depending on the item.
Thanks for sharing! We're happy Loop’s been a good fit ⭐️🙌 Rece will love hearing your shout-out!