Loop Returns & Exchanges

Loop offer excellent and quick customer service. It's really nice to know there's always a support team on standby if I have a problem. Thank you Rece for your help!

We've been using Loop Returns for a little over a year and are highly satisfied with the app itself, as well as the support when necessary. From the our most complicated custom scenarios to my most obvious oversight, the Loop team has been very responsive.

Had a great experience with their service team!

Really great app - so helpful for us with our business and amazing customer support. They are so quick to respond!

Rece has been our support specialist a number of times and always answers us quickly, with clear and concise answers that have detailed directions. Even when the solution isn't exactly what we needed, there's always some sort of work around solution supplied. Excellent service.

Fast, clear and helpful!

We have had a great experience with Loop, its really smoothed out our returns processes and allowed us to offer so much more to our customers than just a return and refund. I would like to highlight the Loop customer service. We have several integrations running into Loop, the main one being Brightpearl. We recently had an integration issue we needed resolved and the team did a brilliant job in getting this sorted quickly for us while keeping us updated through the whole process and even checking in a week after the fix to make sure everything was still running as expected. Cannot recommend Loop enough.

Loop has helped up so much with returns and exchanges. Highly recommend for any DTC brands

Loop has helped our company streamline our customer return processes, saving us a significant amount of time and money. Also, they are always adding to and improving their offerings, which continue to add to the value we get from using Loop. Lastly, their customer service team is fantastic and quick to help answer our questions.

I was having difficulty logging into the app, and after two days of back-and-forth emails, Emma Pennington handled the situation with the utmost patience. Thanks to her dedication and support, she was able to get me up and running again. I truly appreciate her help!

Amazing app and excellent support from Ninthuga.

Great Support Team always so helpful

Loop Returns and Exchanges work great with our Shopify store. I have received nothing by great customer service while they helped onboard us to the Offset program and anytime I have an issue they not only respond quickly but actually help and do things like pre-build the workflow for what I need vs just sending links for me to figure it out on my own. I highly recommend Loop.

Excellent Customer Experience team that's always quick to reply with helpful info and resources!

We always feel supported by their staff and their platform. Loop's customer support is always so quick to respond and help with any questions or issues we may have.

Incredible support. We were a particularly difficult setup and configuration but support was ALWAYS quick to respond and tackle the challenges we were facing. I can't recommend them more highly!

Quick and efficient customer services.