Loop Returns & Exchanges
Manage returns, exchanges, tracking, order editing & more!
Rating
4.7
feedback
414
chart
#1,043
All reviews
Review RSS Feed
July 15, 2025
Loop has helped our company streamline our customer return processes, saving us a significant amount of time and money. Also, they are always adding to and improving their offerings, which continue to add to the value we get from using Loop. Lastly, their customer service team is fantastic and quick to help answer our questions.
Thank you for the kind words! Glad Loop is saving you time and that the improvements keep adding value - that's what we love to hear 💪
July 10, 2025
I was having difficulty logging into the app, and after two days of back-and-forth emails, Emma Pennington handled the situation with the utmost patience. Thanks to her dedication and support, she was able to get me up and running again. I truly appreciate her help!
Love to hear that Emma got you logged in and back on track! If you ever need support in the future, we're here 🤝
June 27, 2025
Amazing app and excellent support from Ninthuga.
Appreciate the kind words! So glad you had a great experience with the team 🙌
June 24, 2025
Great Support Team always so helpful
Thanks for the love! 💙
June 24, 2025
Loop Returns and Exchanges work great with our Shopify store. I have received nothing by great customer service while they helped onboard us to the Offset program and anytime I have an issue they not only respond quickly but actually help and do things like pre-build the workflow for what I need vs just sending links for me to figure it out on my own. I highly recommend Loop.
So glad to hear Offset is working well for you! Happy our team made setup seamless! 🙌
June 20, 2025
Excellent Customer Experience team that's always quick to reply with helpful info and resources!
June 19, 2025
We always feel supported by their staff and their platform. Loop's customer support is always so quick to respond and help with any questions or issues we may have.
June 18, 2025
Nov. 25, 2025
Incredible support. We were a particularly difficult setup and configuration but support was ALWAYS quick to respond and tackle the challenges we were facing. I can't recommend them more highly!
June 16, 2025
June 11, 2025
Has made my life significantly easier and customer support team is great, and responds fast. If you have a business that issues exchanges or returns you would be dumb not to use them!
So glad to hear that Loop's making life easier! 🙌 We’re especially proud of our support team for delivering fast, helpful service. Thanks for the glowing review, it means a lot!
Sept. 29, 2025
I needed some clarification on accessing the Loop dashboard section, and Emma Pennington kindly guided me through the process with patience and helped me find exactly what I needed.
We’re lucky to have Ninthuga on the team! 🌟 So glad they could get everything sorted quickly for you. If anything else pops up, you know where to find us!
June 9, 2025
I had a meeting with lindsey and she was extremely helpful! she walked me through all the things i needed to know and was an absolute delight to work with. This company is the real deal and they really care about their customers.
Huge shoutout to Lindsey! We're so happy she made your experience smooth and enjoyable 💛
June 4, 2025
Amazing customer experience! They are super responsive and typically respond within the hour.
Thanks for the review! Speedy, helpful support is what we aim for, so it’s awesome to hear we’re hitting the mark. We're always just a message away!
June 3, 2025
Wonderful app and even better customer service! We have been using Loop Returns for a little over a year and it has made our lives SO much easier.
Thanks for being with us for the past year 🥳 We’re thrilled that Loop has been such a game-changer for you!
June 3, 2025
June 2, 2025
Emma responds quickly and gives clear, step-by-step help. Super easy to work with!!
Woohoo, go Emma 🙌 We’re so glad she could walk you through everything with clarity and speed. Thanks for the awesome feedback!
May 27, 2025
I've requested a few changes and it was done within 1 working day, really happy with the speed of solving the problem. thanks
Love hearing this! Our team works hard to move fast and keep things simple, so it’s great to know we hit the mark. Thanks for the kind words!
May 23, 2025
Emma was awesome! Resolved my issue professionally and prompt!
Emma! 💥 That is awesome to hear. Thanks for the great review!