Loop Returns & Exchanges for Shopify

Loop Returns & Exchanges

Manage returns, exchanges, tracking, order editing & more!
Rating
4.6
Feedback
446
Reviews
Chart
#282
Shopify

All reviews

5 / 5 Share
June 27, 2025

Amazing app and excellent support from Ninthuga.

Store Using app Total reviews Average rating
JAKI About 2 months 13 5.0
Developer Reply

Appreciate the kind words! So glad you had a great experience with the team ๐Ÿ™Œ

5 / 5 Share
June 24, 2025

Great Support Team always so helpful

Store Using app Total reviews Average rating
Basically 5 months 3 5.0
Developer Reply

Thanks for the love! ๐Ÿ’™

5 / 5 Share
June 24, 2025

Loop Returns and Exchanges work great with our Shopify store. I have received nothing by great customer service while they helped onboard us to the Offset program and anytime I have an issue they not only respond quickly but actually help and do things like pre-build the workflow for what I need vs just sending links for me to figure it out on my own. I highly recommend Loop.

Store Using app Total reviews Average rating
Hem Support Wear 10 months 2 5.0
Developer Reply

So glad to hear Offset is working well for you! Happy our team made setup seamless! ๐Ÿ™Œ

5 / 5 Share
June 20, 2025

Excellent Customer Experience team that's always quick to reply with helpful info and resources!

Store Using app Total reviews Average rating
Rocky Talkie Over 1 year 4 5.0
5 / 5 Share
June 19, 2025

We always feel supported by their staff and their platform. Loop's customer support is always so quick to respond and help with any questions or issues we may have.

Store Using app Total reviews Average rating
INDIE BLUE Over 1 year 2 5.0
5 / 5 Share
June 18, 2025

Store Using app Total reviews Average rating
SOPHIEGRACE About 4 years 6 4.3
5 / 5 Share
Nov. 25, 2025

Incredible support. We were a particularly difficult setup and configuration but support was ALWAYS quick to respond and tackle the challenges we were facing. I can't recommend them more highly!

Store Using app Total reviews Average rating
Runlimited_Shop 5 months 1 5.0
5 / 5 Share
June 17, 2025

Quick and efficient customer services.

Store Using app Total reviews Average rating
Rest Over 2 years 4 5.0
5 / 5 Share
June 16, 2025

Store Using app Total reviews Average rating
FilterBaby About 1 year 6 4.7
5 / 5 Share
June 11, 2025

Has made my life significantly easier and customer support team is great, and responds fast. If you have a business that issues exchanges or returns you would be dumb not to use them!

Store Using app Total reviews Average rating
ProSlide Sports About 1 month 2 5.0
Developer Reply

So glad to hear that Loop's making life easier! ๐Ÿ™Œ Weโ€™re especially proud of our support team for delivering fast, helpful service. Thanks for the glowing review, it means a lot!

5 / 5 Share
Sept. 29, 2025

I needed some clarification on accessing the Loop dashboard section, and Emma Pennington kindly guided me through the process with patience and helped me find exactly what I needed.

Store Using app Total reviews Average rating
Sand Cloud Over 5 years 5 5.0
Developer Reply

Weโ€™re lucky to have Ninthuga on the team! ๐ŸŒŸ So glad they could get everything sorted quickly for you. If anything else pops up, you know where to find us!

5 / 5 Share
June 9, 2025

I had a meeting with lindsey and she was extremely helpful! she walked me through all the things i needed to know and was an absolute delight to work with. This company is the real deal and they really care about their customers.

Store Using app Total reviews Average rating
Luvo Store Almost 4 years 5 5.0
Developer Reply

Huge shoutout to Lindsey! We're so happy she made your experience smooth and enjoyable ๐Ÿ’›

5 / 5 Share
June 4, 2025

Amazing customer experience! They are super responsive and typically respond within the hour.

Store Using app Total reviews Average rating
Bea Colette About 1 year 1 5.0
Developer Reply

Thanks for the review! Speedy, helpful support is what we aim for, so itโ€™s awesome to hear weโ€™re hitting the mark. We're always just a message away!

5 / 5 Share
June 3, 2025

Wonderful app and even better customer service! We have been using Loop Returns for a little over a year and it has made our lives SO much easier.

Store Using app Total reviews Average rating
Bunny and Babe Winnetka Over 1 year 1 5.0
Developer Reply

Thanks for being with us for the past year ๐Ÿฅณ Weโ€™re thrilled that Loop has been such a game-changer for you!

5 / 5 Share
June 3, 2025

Store Using app Total reviews Average rating
Unbound Merino Over 4 years 8 5.0
5 / 5 Share
June 2, 2025

Emma responds quickly and gives clear, step-by-step help. Super easy to work with!!

Store Using app Total reviews Average rating
Jetty 2 months 3 5.0
Developer Reply

Woohoo, go Emma ๐Ÿ™Œ Weโ€™re so glad she could walk you through everything with clarity and speed. Thanks for the awesome feedback!

5 / 5 Share
May 27, 2025

I've requested a few changes and it was done within 1 working day, really happy with the speed of solving the problem. thanks

Store Using app Total reviews Average rating
ASCENO Almost 3 years 1 5.0
Developer Reply

Love hearing this! Our team works hard to move fast and keep things simple, so itโ€™s great to know we hit the mark. Thanks for the kind words!

5 / 5 Share
May 23, 2025

Emma was awesome! Resolved my issue professionally and prompt!

Store Using app Total reviews Average rating
Social Status About 1 year 4 5.0
Developer Reply

Emma! ๐Ÿ’ฅ That is awesome to hear. Thanks for the great review!

5 / 5 Share
May 22, 2025

Store Using app Total reviews Average rating
Ramy Brook Almost 2 years 13 4.6
5 / 5 Share
May 5, 2025

I would say the customer service is the best part of working with Loop Returns. As a small business, you can feel like a jack of all trades but a master of none. The support we have had from Loop Customer Support team has helped us build the confidence we need to start feeling like a master of Loop Returns!

Store Using app Total reviews Average rating
by Kin Aesthetics 5 months 20 4.6
Developer Reply

We love this so much ๐Ÿ™Œ Thanks for sharing, reviews like these mean the world to us!

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