Loop Returns & Exchanges
Manage returns, exchanges, tracking, order editing & more!
Rating
4.7
feedback
414
chart
#1,043
All reviews
Review RSS Feed
May 22, 2025
May 11, 2025
I've had a few times where i have contacted Loop for support, and i must say all the staff are super friendly and quick to resolve any issues. I have recently been in touch with Emma Pennington a few times, and she is brilliant! Nothing is too much trouble for her and she is very patient and understanding too. I highly recommend Loop!
Thank you so much for the kind words! We’re lucky to have Emma on our team 💛 and are so glad you've had a great experience with us!
June 22, 2025
We've had a positive experience working with Loop Returns, particularly when it comes to customer support. We recently needed assistance configuring return tags across multiple Shopify instances, and the process was handled quickly and clearly. Highlights: Responsive Support: Our inquiry was acknowledged and resolved within the same business day — a big plus when coordinating system-wide tagging. Tag Configuration: We wanted the "LoopExchange" tag applied to all exchange orders across five regional stores (DK, DE, SE, NO, EU). The support team confirmed the setup promptly and ensured it was deployed. Clear Communication: The representative (Ninthuga) explained how tagging works, including that the system already applies LE:Exchange to original orders that receive an exchange outcome. This level of transparency helped clarify things for us. ️ Value-Add: Being able to tag return and exchange orders systematically helps us keep warehouse processes clean and consistent — especially with RFID and stock separation in place. Overall, Loop continues to deliver on both platform functionality and reliable merchant support.
Thank you for the thoughtful review! 🙌 We’re thrilled to hear that our team could provide clear, same-day support setting up those tags across your stores. Seeing what a value-add that was makes our day. We’re here whenever you need us!
May 5, 2025
I would say the customer service is the best part of working with Loop Returns. As a small business, you can feel like a jack of all trades but a master of none. The support we have had from Loop Customer Support team has helped us build the confidence we need to start feeling like a master of Loop Returns!
We love this so much 🙌 Thanks for sharing, reviews like these mean the world to us!
April 30, 2025
5 star rating for LOOP! The team is so responsive whenever we need any assistance and there's always someone available to help. Great platform for our business and we would recommend to all.
Thanks for the 5 stars! ⭐ We’re so glad Loop has been a great fit for your business. Our team is always just a message away when you need us, appreciate the recommendation!
April 29, 2025
Rece is always open to help, and provide support so fast! Super happy with Loop
Big shoutout to Rece! We're so glad they’ve made your Loop experience even better. Thanks for the love 💙
April 29, 2025
Loop makes our return process seamless for both clients and our team. Not to mention, reliable and kind customer service as well.
Love hearing that Loop is making your process seamless 🙌 Thanks for the kind words, we’re always here if you need anything!
April 29, 2025
Works well and customer service is very helpful!
So glad you've had a great experience 😊 Thanks for the feedback, we’re happy to support you!
April 23, 2025
They were very helpful.
Thanks for taking the time to leave a review! We’re glad we could help, always here when you need us 💙
April 16, 2025
The team was super helpful in helping me set up returns for outside the US. Onboarding Loop itself was also seamless and makes life easy!
So glad to hear onboarding was smooth and that we could support your international return setup 🌍 Thanks for the kind words, we’re here anytime you need us!
April 11, 2025
Customer Support was truly helpful and answered my questions completely and quickly.
Thanks so much for the review! 😊 Great to hear our support team could get you the answers you needed quickly and clearly. Don’t hesitate to reach out again, we’re always here to help!
April 10, 2025
The support team was able to help us implement a workflow tool we were wanting to add but were unsure how we would go about it. They were knowledgeable in their response, and we were able to create the workflow we needed with their assistance.
This is great to hear, thanks for sharing! So glad we could help 🙌
April 9, 2025
Great app! Makes handling customer returns easy!
Music to our ears 🎶 Thanks for the love, glad to hear Loop’s keeping your returns easy and stress-free!
April 8, 2025
Fast, easy, and accurate assistance
That’s what we’re going for! Thanks for taking the time to share your experience, we’re here whenever you need us.
April 6, 2025
Customer service is very helpful - specially Ninthuga
Thanks so much for the shoutout! 🙌 We’re lucky to have Ninthuga on the team, and even luckier to support awesome brands like yours. Let us know if you need anything else!
April 4, 2025
We love working with Loop! They are easy to work with, and their support is quick and attentive - Rece rocks!
You rock, too! 🎸 We’re so glad to hear Rece has made your experience with Loop even better, we’ll make sure to pass along the kudos. Thanks for the love and for being such a great partner! 💙
March 28, 2025
Fantastic customer support that answers my questions in a timely fashion and is always very courteous. Thanks so much! :)
Thank YOU! 💌 We’re so happy to hear you’ve had a smooth support experience — always here to help however we can!
March 28, 2025
Thanks for dropping us some stars! ⭐ We’re so glad you’re having a great experience with Loop!
March 25, 2025
Loop has become invaluable to us. Excellent software and support!
Using app
Over 3 years
Total reviews
2
Average rating
5.0
This kind of feedback fuels us! 🔥 Thanks for letting us be a part of your success story. We're here whenever you need us with the tools and support to keep things moving!