Loop Returns & Exchanges
Shopify Post-Purchase Software
Rating
4.7
feedback
366
chart
#1,493
All reviews
Review RSS Feed
Jan. 27, 2025
Quick response from the Support Team!
Thanks for the review! Quick responses are what we aim for 🙌
Jan. 21, 2025
Excellent customer service! Rece responded that day and sorted out a rather complex situation for me. I couln't be more pleased.
Thank you for the fantastic review! We're so glad Rece could help resolve the situation quickly and effectively 💙⭐️
Jan. 21, 2025
The Loop team is always helpful in finding solutions!
Thank you for the 5 ⭐️'s! We're always here to help.
Jan. 17, 2025
Emma P. was the one who helped me and was super helpful! She was amazing and fast and kept me updated along the way. Amazing service and was super nice.
Thanks for sharing! It's awesome to hear Emma made your experience so seamless and positive 🤩
Jan. 16, 2025
Great Support team. Fast response times and easy solutions.
Thanks for the great feedback! Glad our team could help quickly and easily- here whenever you need us! 💙
Jan. 15, 2025
Amazing support with Rece! Loop is easy to use and very customizable Love our return software
Helping you create a seamless returns experience is what we're all about. Thanks for the glowing review 🤩💙
Jan. 14, 2025
App works good and everytime I needed some help from them the customer support has been on it!
Thanks for the review! We're glad to hear Loop is working well for you and that our support team has been there when you needed help ⭐️💙
Jan. 14, 2025
Emma Pennington did a great job with the customer support.
We're thrilled to hear that Emma provided you with outstanding support. We’ll be sure to share your kind words with her 🙌💙
Jan. 10, 2025
Exceptional customer service experience with Jackie O and Reese P. Thanks for the always prompt and insightful assistance.
Thank you for your kind words 💙 🤩 We're thrilled Jackie O and Reese P provided such exceptional service.
Jan. 10, 2025
We have received fast and efficient help every time we have reached out!
Thank you for your review! We're so glad to hear you've had fast and efficient support every time. Your satisfaction is our priority ⭐️🙌
Jan. 9, 2025
Great application and excellent support!
We appreciate your feedback! It’s great to know both the app and support have impressed you ⭐️
Jan. 9, 2025
Excellent support
Your support means everything to us! Thank you for the review 🤩🙌
Jan. 8, 2025
LOOP is an excellent tool for our company to manage returns and exchanges. While the features are impressive, what really stands out to me is their customer support. I truly appreciate working with their team— they are not only knowledgeable but also consistently approachable and eager to help with any issues.
Thank you for your thoughtful review 💙⭐️ We're thrilled that Loop has been a valuable tool for your business and that our support team has made such a positive impression. We're always here to help!
Jan. 7, 2025
Loop returns support is best in class. I often get Rece as my support agent and he has solutions that work quickly almost every time.
Thank you for sharing your experience! We're thrilled to hear Rece has provided you with top-notch, efficient support. We'll be sure to share your kind words with him 🤩 🙌
Jan. 2, 2025
Received excellent customer service from Rece! I reached out on NYE expecting someone to get back with me in a few days, and was surprised when I got a response back right away! Rece was so helpful and had already taken the necessary steps needed! By the time I saw the response the issue was resolved and there were only a few things I needed to do on my end to finalize things. Needless to say it was an amazing support experience.
Thank you for the fantastic review 💙 We’re so happy Rece could help you promptly and get everything sorted quickly- even on NYE! We appreciate you taking the time to share your experience.
Dec. 31, 2024
Really great support team who have helped us navigate onboarding in a smooth, timely manner. Thank you!
Thanks for the great feedback 💙🤩 We're happy to hear our support team made your onboarding smooth and timely.
Dec. 31, 2024
Was super helpful and fixed my issue quickly!
Thanks for sharing your experience 💙 Thrilled to hear we could help resolve your issue quickly. We’re always here if you need anything!
Dec. 30, 2024
Easy to use with quick and reliable support. Highly recommend.
Thank you for the 5 ⭐️'s! We appreciate your recommendation and look forward to continuing to support you!
Dec. 20, 2024
Loop's system is great, but it's the people that make the experience phenomenal. Almost every email I send is always due to me not understanding something and within minutes I get a response. Everyone is knowledgeable and helpful, thank you for the service that you provide!
We’re so glad to hear that our team has been able to provide the support you need 🙌 It’s our goal to be as helpful and responsive as possible, and we appreciate you recognizing our efforts. Thanks for choosing Loop! 💙
June 10, 2025
Quick turnaround for support with sufficient solutions!
Thank you for the positive feedback 💙⭐️ If there's anything we can do to make your experience even better, feel free to let us know!