Loop Returns & Exchanges
Shopify Post-Purchase Software
Rating
4.7
feedback
366
chart
#1,493
All reviews
Review RSS Feed
Dec. 16, 2024
I would recommend LOOP to other individuals and companies. We have been using Loop for over 2 years now and each year new updates are made that are very helpful and their support team is excellent. Just recently had a rare issue with our shipping labels generating and the support staff was able to locate and help us resolve the issue within days.
Thank you for taking the time to share your experience 💙 We’re thrilled to hear that the updates and improvements have been helpful, and we’re so glad our support team was able to quickly resolve the issue with your shipping labels. It’s always our priority to provide top-notch support!
Dec. 12, 2024
The app saves us a lot of headache when it comes to returns and exchanges. Selling under garments, we have a unique need for returns and the app has been able to help us handle that in many ways. Their support team has also been quick to respond when it comes to troubleshooting and issues. Nice to speak to a real person and get help when we need it.
We appreciate your review 🙌💙 Happy to be a part of making your returns process smoother!
Dec. 11, 2024
Highly recommended app especially their customer service!
Thank you for the 5 ⭐️'s! Excited to keep building success together!
Dec. 10, 2024
Loop helps us to provide an automated process for our customers to process returns, exchanges and warranties, without waiting for reps to be live. I love that Loops links seamlessly with Shopify and their 'Shop Now' feature prompts customers to increase their spend with us when exchanging for new products. We are also always assisted by our Loop rep when needed.
Thank you for the wonderful feedback! We’re happy to hear that our team is providing the support you need—it's always our goal to make your experience as smooth and efficient as possible 💙
Dec. 10, 2024
Loop is the perfect returns, exchange and credit platform! We have been using for 3+ years now and it has immensely improved our customers returns experience and journey! So user friendly for both customer and the team in the backend. The loop team is incredibly helpful and great to work with!
Love to hear that Loop has made such a positive impact on both your customers' returns experience and your team's workflow 🤩 Thanks for being such a fantastic partner over the past 3+ years! 💙
Dec. 4, 2024
Loop support is reason enough to advocate for the service. They're quick to respond & generous & patient with their time.
Thank you for the kind words! 💙⭐️ Our support team works hard to provide the best experience, and we’re thrilled to hear it’s making an impact.
Nov. 25, 2024
We’ve been using Loop Returns for over a year now, and we couldn’t be happier with the experience. The platform is incredibly user-friendly, making it seamless for our customers to process returns. The Loop team is always ready to assist, accommodating all our requests with exceptional responsiveness and support. Overall, Loop has significantly improved our return process, enhancing customer satisfaction and operational efficiency. Highly recommended!
We’re thrilled to hear Loop has made such a positive impact on your returns process and customer satisfaction! 🤩💙 It’s been a pleasure partnering with you over the past year—here’s to continued success!
Nov. 22, 2024
Loop has earned its place as the industry leader for returns/exchanges/warranties. We've been using Loop for several years and it's always the app we have to worry the least about. It works as it should, the backend is user-friendly, the frontend is customer-friendly, and every time I've had a question their support team is prompt, friendly, and incredibly helpful.
Thank you for the amazing review! 💙🙌 We're so glad to hear Loop has been a reliable solution for your business over the years. It’s our goal to make returns and exchanges seamless for both you and your customers!
Nov. 13, 2024
Great support and great tool
Thank you for the 5 ⭐️'s! We’re so glad to hear that you’re happy with both our support and the tool.
Nov. 12, 2024
Easy to Use, Monitor and Process Requests.
Thanks for your positive feedback! We’re so happy to know that Loop is working well for you. 💙⭐️
Nov. 7, 2024
Emma is always so helpful and very friendly. very responsive to emails, never have to wait a long time to get an answer :) Thank you!
Thank you for taking the time to leave a review! 🤩🙌 Emma is an amazing part of our team, and we’re so happy to hear that her responsiveness and helpfulness are making a positive impact. We appreciate you!
Nov. 6, 2024
Thornton on the support team has been a great help and helped me resolve my issues promptly! Thanks again, Thornton!
Thank you for the review! 💙⭐️ So happy to hear Thornton has made such a positive impact. We’ll be sure to pass along your kind words to him!
Nov. 5, 2024
The team over at Loop is SO WONDERFUL and responsive! We are a small team and it helps to have partners who truly support and help. Go Loop! And bit shout out to Rece!!!
Thanks for the fantastic review! 🤩 We’re glad to hear that Rece and the team have been able to provide the support you need. We understand the importance of having reliable partners, and we're so happy to be that for you. 💙
Nov. 5, 2024
Loop is a great returns solution and they have an awesome Customer Service. Whenever we have issues with the app, their team is one email away and is super fast with the resolution. No downtime on our end which is super awesome.
Thank you for sharing your experience! 🙌💙 We’re thrilled that our team has been able to provide fast, effective solutions whenever you've had any issues. Our goal is to keep everything running smoothly, and it’s fantastic to know we’ve succeeded in that for you!
Nov. 4, 2024
Loop has been a great "value added" app as we work towards better for our customers and staff, support and team gets' an A+
We’re so glad that Loop has been able to provide value for both your team and your customers. Thank you for the A+ rating! 🤩💙
Nov. 4, 2024
I've had a great experience when reaching out for help from Loop. Someone gets back to you in less than 24 hours and is always will to give details instead of sending you a link to a help center article that you may have already read. Gabbi has been super helpful!
Thank you so much for your kind words! 💙 We’re thrilled to hear that your experience with Loop has been positive and that Gabbi has been supportive. Our team strives to provide timely and detailed support, and we appreciate you taking the time to share your feedback!
Sept. 18, 2025
App works great and very good support.
We love to help and make things simple for our merchants! Thanks for the review 💙⭐️
Oct. 30, 2024
We’ve been thrilled with our partnership with Loop Return! Their return portal has seamlessly integrated with our CX platform and Shopify store, making the entire returns process a breeze. This automation has been a game-changer for us, reducing our customer support demand and freeing up our CS agents to focus on other customer inquiries. Loop Return’s team goes above and beyond with their support. They’ve been incredibly responsive and readily available whenever we needed account adjustments, upgrades, or assistance with new features. The team also excels in guiding us through upgrades, ensuring we’re maximizing all the tools they offer. If you’re looking for a return solution that’s efficient, reliable, and backed by outstanding support, we highly recommend Loop Return. They’ve streamlined our workflow and helped us create a better experience for our customers.
Wow, we're so glad to hear that our partnership has been such a game-changer for you! 🎉 Seamless integrations and stellar support are what we strive for, and we're thrilled that your team is feeling the benefits. Thanks for the amazing review! 🙌
Oct. 30, 2024
I appreciate Emma's help!
We love hearing that Emma’s support was appreciated! Thanks for taking the time to leave a review 💙🙌