OSEA® Malibu review for Loop Subscriptions

July 18, 2024

We decided to move forward with Loop Subscriptions after an extensive evaluation of several other subscription apps on the market. Our primary motivation was Loop's comprehensive feature set combined with great reviews from other users. We were migrating from ReCharge and considered other popular options like Stay.AI, but Loop's seamless integration with our existing systems, its robust flow capabilities and on-hands support team ultimately won us over. One of the standout features of Loop that has greatly benefitted us is the customer portal. It has empowered our customers to manage their subscriptions effortlessly, reducing the load on our support team and increasing customer satisfaction. We've had trouble creating subscription acquisition offers in the past where we can increase the subscription % for just the first offer during a certain time frame. All other apps don't have any automated way of doing this; most will require all subscriptions to also have an increased % off for all replens in those instances. Loop's flows allow for temporary "Subscribe and save 15% on first order" offers (instead of the general 10%) in a much more automated and seamless way. The migration process to Loop was surprisingly smooth. We were concerned about potential downtime and data loss, but the Loop team guided us through every step with clear instructions and timely support. Their meticulous approach ensured a hassle-free transition with minimal disruption to our service. Our overall experience with the Loop team has been exceptional. The support and customer success teams are highly responsive and knowledgeable, always ready to assist with any questions or issues we encounter. Their proactive approach and genuine interest in our success have made a significant positive impact on our operations. They are also always willing to find a workaround to any of our requests rather than just telling us it’s not something they can do. Without hesitation, I would recommend other businesses to try out Loop Subscriptions. The platform is user-friendly and backed by a team that truly cares about their customers' success. Loop has not only met but exceeded our expectations, making it an indispensable tool for our subscription-based business.