Loop Subscriptions App

We migrated to Loop from another subscription app and the whole process was much smoother than expected. Our account manager guided us through the entire migration and hypercare phase, and was always quick to respond whenever we ran into questions. Beyond the migration, the platform itself has made a real difference: the customer portal has reduced our support load since subscribers can now manage their own subscriptions, and the cancellation flow has already saved us subscriptions we would have lost outright with our previous setup. The retention tooling in particular has been a big step up. Highly recommend for any brand serious about subscriptions!

Great expereance with the Loop

Shriya, Kanishk and the team were very communicative and resolved my issue in the end. Although it took time due to the complexity, they even coordinated with third parties which was especially helpful. Thank you :)

It's disappointing that I don't get API access unless I pay for the Pro plan. I'm paying more than $200/month as it is and I expect access to my data.

great service!

Working with the Loop team has been a great experience; they have an amazing customer support team and a great subscription platform.

Vishal from Loop Support was fantastic. He quickly identified a configuration issue that was causing significant customer frustration and clearly explained the differences between Shopify Legacy and New Customer Accounts. Prompt, knowledgeable, and professional support. Thank you, Vishal!

Amandeep has been a huge help in improving our success with Loop, especially with retention and churn rate. He gave us a clear step-by-step guide and helped us put it into action. He is easy to reach, always helpful, and just one email away. We are truly satisfied and excited to keep growing together with Loop.

Straightforward help love it!

They are very quick in assisting questions/concerns!

Shriya was excellent! She made the installation process incredibly easy and was able to answer all of my questions thoroughly. She was professional, knowledgeable, and a pleasure to work with. We're looking forward to using Loop and appreciate the great onboarding experience.

Love the app so easy to use and really good success manager.

We run a fairly large Shopify store with many thousands of active subscribers. We originally set everything up using a different subscription app, but as we grew, we kept running into issues that became increasingly frustrating. Eventually we decided to switch to Loop, and it was one of the best decisions we've made. The migration process was excellent and really well handled. Loop has been a game changer for us. It's really easy to use, everything just works, and the support team has been excellent whenever we've needed them. They respond quickly and help solve any problems. The platform has been built to handle businesses of any size, it scales really well. I'd happily recommend Loop to anyone looking for a subscription app on Shopify.

great customer service

We've used Loop Subscriptions for our brand for quite some time now, and the experience has been excellent. Before Loop, we tested several other subscription platforms, but none came close when it came to customer support and responsiveness. The Loop team has consistently been available whenever we've needed help, providing fast, personalized 1-on-1 support and helping us optimize everything from subscription setup to retention flows. One of the biggest wins for us has been a noticeable reduction in churn. The subscription management experience is much smoother for customers, making it easier for them to manage, modify, or pause their subscriptions without frustration. That improved customer experience has translated directly into better retention for our business. The platform is reliable, easy to use, and backed by a team that genuinely cares about helping merchants succeed. If you're running a subscription-based brand and evaluating options, Loop is easily one of the best solutions we've worked with. Highly recommended.

Migrating to Loop was one of the best infrastructure decisions we've made. We came to Loop carrying the baggage of three separate systems that had never really talked to each other, and the prospect of consolidating all of it was genuinely intimidating. Subscriptions are the lifeblood of our recurring revenue, so there was no margin for getting this wrong. What set Loop apart from the start was the expertise on the ground during the migration itself. This wasn't a hand-off-the-docs-and-good-luck experience. Their team worked alongside us to map every piece of data across all three legacy systems, validated that everything transferred correctly, and didn't consider the job done until we'd confirmed it ourselves. The care they took on the front end saved us from the kind of silent data problems that don't surface until months later when they're far more expensive to fix. But the real differentiator has been what happened after go-live. Sri and Ayush have become genuine partners in this part of our business. They didn't disappear once the migration was complete. They've stayed engaged, helping us implement meaningful improvements to our retention and pause-and-cancellation flows, areas that directly protect and grow our recurring income. Every time we've wanted to refine something, they've been right there, available not just for the technical lift but for the strategic thinking behind it. That combination is rare. Most tech teams will help you with the build and then point you to a ticketing queue for anything else. Sri, Ayush, and the broader Loop team operate like they're invested in our long-term success, because they are. They show up for both the engineering and the strategy as we continue to optimize this vital area of our business. If you're weighing a migration or looking for a subscription partner who'll be in it for the long haul, Loop has earned our strongest recommendation.

Shuanshi helped me relocate the sub options to a space within another another app's section, something i could not do alone. This was done timely once we had secure d their access. Now looks perfect. Would recommend.