Loop Subscriptions App

We use LOOP integrated with Klaviyo; the setup at times has been a little confusing. For example, I only recently realized that partial billing information isn’t passed to Klaviyo, so our partial and fully out-of-stock email flows were somewhat redundant. I reached out to both LOOP and Klaviyo regarding this issue and found that, generally, LOOP support is not very forthcoming with solutions. As someone entirely new to LOOP, rather than explaining, ‘This isn’t possible in Klaviyo, but you can easily enable the LOOP notification’, it really felt like hard work to get to what was a fairly easy fix. On other occasions, support have seem disinterested and rude, almost. I enquired about whether it’s possible to preview LOOP notifications with real customer data to see exactly how they’ve been delivered to customers and to check the messaging and email variables. It required a fair amount of back and forth before the question was understood, and upon realizing this isn’t a functionality that LOOP has enabled, the agent simply ended the conversation with ‘okay’.

I've been with Loop since January 2024, and run my business on their app. Loop gets 3 out 5 stars because (1) the feature set for businesses who use 'anchor day' functionality is limited, and development in this area is appears to have stagnated, and (2) there are frustrating gaps in the capability afforded by the API. For example, using the Admin API, it's possible to (a) apply to a subscription contract a line item discount, but not a shipping discount, or (b) change the anchor day in a subscription contract, but not the associated charge offset.