Loop Subscriptions for Shopify

Loop Subscriptions

Trusted Subscriptions App for eCommerce DTC Brands

View on App Store

Rating

4.9

feedback

258

Reviews

chart

#1,068

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    4%
  • Less than a month
    24%
  • Less than a year
    62%
  • More than a year
    4%

Reviews Summary

Loop subscriptions is a highly recommended app for managing subscriptions on Shopify. The customer service is exceptional, with prompt and personalized support. Users appreciate the features and functionality of the app, which help increase sales and improve the customer experience. The app is user-friendly and easy to manage, with nifty tools and analytics. Customers particularly like the clear and simple customer portal. However, some users have experienced issues with the app setup, but the customer support team is quick and efficient in resolving these matters. Overall, Loop is praised for its great app and responsive/capable team.

Highlights

customer service
features and functionality
user-friendly
app setup issues
customer portal

Rating Breakdown

  • 5
    97% (251 ratings)
  • 4
    2% (4 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (3 ratings)

All reviews

1 / 5 Share

Feb. 29, 2024

We installed to test setup and never made it live on any products. The subscription started charging even when not is use and ever since we have asked for a refund on the charges while we figure out the best use we have not heard back. I hate leaving reviews so we can get a refund, but I'm disappointed in this. Other apps where we have been charged without use in the past refund without issue. We want to use subscriptions in the future, but this has just left a bad feeling.

Using app

--

Total reviews

1

Average rating

1.0

5 / 5 Share

Feb. 23, 2024

We made the switch from WooCommerce Subscriptions and our Wordpress site over to Shopify and Loop Subscriptions have been the right choice. A great level of customer service - quick to answer and solve any questions or problems and they made the migration super easy. I would strongly recommend!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 20, 2024

Loop is a game-changer! Its intuitive interface and powerful functionalities make it a breeze to use. It has great features designed to tackle churn and payment failures. Transitioning to Loop was seamless, thanks to their dedicated team of account managers and engineers who swiftly resolved any issue we had. Kudos to Piyush & team for creating a great product and team!

Using app

--

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 20, 2024

Great product, outstanding support from the team. 5/5

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 16, 2024

Yes, happy with support. Thanks

Using app

--

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your positive review, Team Jimmy Hornet Magazine! We're thrilled to hear you're happy with our support. We're here to assist you throughout your subscription journey, so if there's anything else we can do for you, just let us know. Cheers! 🌟 Team Loop

All reviews

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