Graze & Gather review for Loop Subscriptions
Dec. 1, 2022
Update: our issue was a weird glitch between Shopify billing and Loop. The Loop team was very helpful in resolving it. And while I can't speak to their software, their customer service is top notch. --- Careful with the free trial! Our shop installed the 'free trial'. We deleted it a day after installing when we realized it didn't meet our needs. Then on our next bill from Shopify there was a charge for $399 US for this app. Shopify support can't resolve it because they just pass through the billing of the developer and now we are spending more time getting this charge removed then we ever did on the 'free' trial.
Hi Graze & Gather team, First of all we would like to apologize for this bad experience. Billing is handled by Shopify and that's why this incident took place. We got in touch with the Shopify team on email as soon as we were aware of this issue. Thank you for your cooperation. And a big thank for the kind words for our support team. Makes our day 😇 While we work very hard to provide exceptional support to all our merchants, our subscriptions app takes the workload from DTC retention & operations team by automating a lot of mundane work. Let us know if you would like any sort of assistance with our software and wishing you the best for holiday season! Best, Team Loop
