Legend eBikes review for Loox: Product Reviews App & AI

3 / 5

Feb. 21, 2026

What we were looking for, it suits our needs. The referral program is very interesting. The rest works as expected. EDIT: Overall, we’re happy with many aspects of the platform. However, a key limitation is that the photo review discount cannot be conditioned based on the product or category purchased. Whether a customer buys a low-cost item or a high-ticket product, they receive the same €20 discount. This lack of flexibility creates an imbalance for stores with very different price ranges. In addition, support hasn’t always fully understood our requests, which has made resolving this issue more difficult. Because of this, we are starting to explore alternative solutions.

Using app

About 3 years

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for taking the time to share your feedback. We’re glad to hear you’re happy with Loox. That said, I'm sorry we missed the mark with our support. We aim to provide top-notch service, so it's disappointing to know we fell short this time. We’ve followed up with you privately to discuss your options for discounts in more detail. Our support team is available 24/7 and happy to assist!

Loox: Product Reviews App & AI for Shopify
Loox: Product Reviews App & AI
4.8 star
7,513 reviews

Don't settle. Convert with visual reviews, superpowered by AI.

Developer
Shopify App Store