Loox ‑ Product Reviews App
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Doing reviews don't seem boring with this app. The discount feature also works well at encouraging people to leave a review.
This is the one-stop shop for review widgets. Does everything you need, intuitively and seamlessly.
very quick efficient and easy to use.
very important app. i love it
Charged $399.99 on a $49.99 plan — and support couldn't explain why. We were on the $49.99/mo plan and got billed $399.99 for July in "order" charges. Their pricing says "300 orders included + $50 per additional 300 orders", but nowhere does it explain what counts as an "order". Our store had ~2,327 Shopify orders last month, but most come from marketplace integrations (Amazon / Mercado Libre) — sales that have nothing to do with our online store or with Loox. It appears we were billed for ALL of them. What did we actually get for that money? In the last 30 days Loox sent 715 review request emails and collected 28 reviews. That's it. Meanwhile their own "Unlimited" plan is listed at $299 — we were charged MORE than unlimited. I contacted support via chat and asked one basic question: what is an "order" in your billing? The agent could not answer it — not even the definition published on their own pricing page — and would only "escalate to Tier 2 via email". If your support can't explain the single metric you bill customers on, something is very wrong. Merchants with marketplace channels: check your Loox invoices carefully before installing. We're disputing the charge with Shopify and looking for another review app.
Love the platform, very easy to implement into my website as well.
TERRIBLE APP, DO NOT USE. AUTO PUBLISHED REVIEWS, WITH NO OPTION TO BLOCK SPAM. GARBAGE APP
Hey, We’re sorry to hear that your experience with Loox wasn’t what you hoped for. To clarify, recently we updated our review publishing process to ensure compliance with regulatory requirements and Google’s policies. Reviews are held for a 14-day moderation window, during which merchants can review submissions. If no action is taken within that period, the review will be published automatically. We’ve reached out to you privately to better understand your concerns and assist further. We appreciate you taking the time to share your feedback.
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