Loox ‑ Visual Product Reviews
Convert more with an AI-powered, visual product reviews app
Rating
4.8
feedback
7,339
chart
#585
All reviews
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Feb. 2, 2026
Hi Avoloo team, Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped. We’d love to hear more about what happened. I’ve sent you an email, please reply whenever it works for you, and we’ll do our best to help.
Jan. 2, 2026
Loox is a platform that has outgrown my needs I’ve been a Loox user for many years, and during that time I’ve watched the platform steadily become more expensive while its core value has narrowed. The focus has shifted toward adding secondary features, while the simple, elegant review experience that originally made Loox great has become increasingly constrained by pricing tiers. What I need as a store owner is straightforward: a clean, reliable review app that makes it easy and rewarding for customers to leave honest reviews and photos. That authenticity directly improves trust and conversions, and it’s the primary reason I use a review platform at all. Loox still does this well, but the monthly review limits seriously undermine the value. Being capped at 300 reviews per month across all plans makes it feel like you’re constantly being nudged to upgrade, even when your needs haven’t changed. At this point, unless cost truly doesn’t matter, I can’t recommend Loox as a first choice anymore. Other review apps have caught up over the years, and it’s refreshing to finally have viable alternatives. I hope the increased competition pushes Loox to revisit its pricing structure. The feature sets per plan are solid, but the review limits are the real problem. Removing them entirely and adjusting entry-level pricing would be a much more honest and compelling approach.
Dec. 1, 2025
Hey, we’re sorry to hear that your experience didn’t meet your expectations, and we'd love to learn more about what went wrong. If you’re open to it, I've reached out to you via email and we’d love the chance to make things right.
Oct. 26, 2025
Feb. 16, 2025
moin compliquer les etapes. merci
Hey, Thanks for sharing your feedback with us! We’re always looking to improve, so we’d love to hear more about what felt complicated for you. We’ve followed up privately to better understand your experience and help make using Loox as smooth as possible. Thanks, Rotem from the Loox Team
Nov. 19, 2024
not very easy to use the dashboard
Hey, Arielle from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected, and I appreciate your feedback. I’ve personally reached out to you regarding this matter and am happy to continue the conversation with you privately.
Oct. 21, 2024
Widgets are glitchy; I find myself having to deactivate and reinstall a widget so the settings can reset. For example, deselecting 'show thumbnail' on the pop up widget doesn't work, or making small updates to other widgets. I found it annoying that you can't make email marketing a requirement to receive the discount with the onsite referral widget. The customer service is strange; I was wondering if I was speaking to bots. They completely misunderstand my question or ignore it altogether. I installed Klaviyo and cannot find that Loox integrates with them. I emailed Loox and they ignored that question and went on to a different one. I appreciate how modern the widgets are and how easy to use the app is, including customization features. But when I compare it to judge.me, I can't help but feel like I'm paying significantly more just for something "prettier."
Hey, Rotem from the Loox team here. Thanks for sharing your feedback. I'm truly sorry to hear about your recent experience with our product and our support. I would love to have the chance to make it right and help with any unresolved issues. I have contacted you privately, and I would be more than happy to continue the conversation there.
Oct. 15, 2024
Hey there, Sara from the Loox team here :) Thanks for taking the time to leave us a review! I've reached out to you via email to see how I can help improve your experience with Loox. I look forward to continuing the conversation there!
Aug. 24, 2024
I was really excited to move from another app as Loox seemed to have everything I need for my store which relies heavily on reviews to generate sales. The previous review app posted all of our reviews to our FB business page. Loox DOES NOT even though they claim they syndicate reviews to Meta. Given that, we will need to find a differently platform for our reviews and referrals.
Hey, Rotem from the Loox team here. Thanks for sharing your feedback. I'm truly sorry to hear your experience with Loox is not as you expected. Loox offers an integration that syncs your reviews with Meta, allowing you to showcase your reviews on your Facebook and Instagram shops. Plus, you can easily share your reviews on social media directly from your Loox dashboard. In any case, our support team is available 24/7. Please don't hesitate to contact us with any questions or requests you have.
Aug. 2, 2024
good app for reviews but terrible terrible support. Not people themselves, but it is very hard to find the chat window and then get to recent conversations which is very annoying.
Hey, Shany from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. I’ve reached out to you privately through the email associated with your store :) In any case, our Support team strives to provide help wherever we can. We are available 24/7 and always provide the best technical solutions whenever possible.
July 6, 2024
Almost the reviews app I needed. Here's what's missing: - You can't customize the font-family or font-size. You have to settle with a Google Font, not the one used on your website. This will make the widget look like it's a separate service. - You can't send multi-lingual email except in the languages they support (around 15). If you need another one, tough luck. - You can't customize the color of the font used. The font will be black regardless of the color you use on your website. Again, this makes the widget look like it doesn't belong there.
Hey, Rotem from the Loox team here. Thanks for sharing your experience with Loox. We’re always looking for ways to improve, and customer feedback plays a crucial role when prioritizing our app roadmap. I'm happy to pass along your suggestions to our Product team, and I hope to see you again as our merchant in the future :)
June 11, 2024
This is a great platform for showing off reviews of my online store to people who are skeptical about shopping on my online stores.
May 15, 2024
I love Loox but the email reviews that customers can't review right on the email are annoying. it has to take me to the page.
March 3, 2024
The app is really great: easy to install, easy to customize, fun to work with - and super fast loading in the frontend. I would have loved to work with it, but decided against it for two reasons: A) It is not possible to show the full name of the reviewer. I understand that Loox wants to give the reviewer "privacy" – but I find it not very trustful in shops when the name of the reviewer is shortened. B) The pricing is insane! You basically need the 39$ plan if you want to customize it to your needs – while other apps cost only a half or third. I really would love to work with Loox. If there may come a time when the pricing is more affordable for smaller shops like mine – let me know and I'm in.
Hey, Sara from the Loox team here :) Thank you for your valuable feedback! I've reached out to you privately via email and look forward to continuing the conversation there.
March 3, 2024
Average app with features covered in a lot of the other review apps for a lot less. If you exceed a certain amount of orders on their scale plan, they will charge you $40 extra for an additional 300 orders. Ended up paying something like $190 this month which is crazy expensive when Judgeme does all this for a 1/10th of the cost. Also, when you click under 4 stars when reviewing their app on their app, it sends you to their own custom form. 4 and over it sends you to shopify, that's why their reviews are inflated. Overall, the app has a lot of great features and works well with integrated referrals which is useful. Just wish pricing was a little more transparent rather than hiding it in an info icon.
Hey, Sara from the Loox team here :) Thank you so much for your feedback. We understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans. I’ve reached out to you privately via email and am looking forward to continuing the conversation with you there!