Loox ‑ Product Reviews App
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
21,500
chart
#240
All reviews
Rating Breakdown
Review RSS Feed
Oct. 9, 2024
I was in the middle of something don't interrupt like thattttt
Hey, Sara from the Loox team here. Thanks for your review, and sorry to hear our "rate us" bar was bothering you. I've gone ahead and removed this from your account for you. I've reached out to you via email to see how I can be of further assistance, I look forward to continuing the conversation there!
Oct. 6, 2024
trop chaire
Hey, Arielle from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I’ve personally reached out to you regarding this matter and am happy to continue the conversation with you privately.
Oct. 3, 2024
Do not install this app - there is no free tier so you have to subscribe - and when you do there is no where to unsubscribe - scam app - keeps billing even when you uninstall it - shopify support said to just find the app and go to their site to remove the billing ... funny when Loox does not provide any form of a customer billing portal ...
Hey there, Sara from the Loox team here :) Loox can be uninstalled at any time just like any other app by removing Loox from your Shopify apps menu. As soon as Loox is uninstalled, Shopify stops triggering new app charges. Sometimes, a pending app charge that was triggered before you uninstalled Loox may still appear on your invoice. I've reached out to you via email regarding your refund, and look forward to providing you with additional assistance there!
Oct. 2, 2024
When I started using loox they were amazing and always willing to help. The last customer service experience left me baffled, and I ended up canceling and moving to another review app.
Hey, Rotem from the Loox team here. I'm truly sorry to hear about your recent experience with our support. We take pride in our support, and I would love to have the chance to make it right. I have contacted you privately, and I would be more than happy to help you resolve any issues.
Sept. 30, 2024
Le pongo una estrella porque no me deja cancelar el plan de prueba gratis y no sé si desinstalando la aplicación dejaran de cobrarme. SI ALGUIEN ME PUEDE AYUDAR ESTARÍA MUY AGRADECIDO
Store
My Store
Using app
2 months
Hey, Sharon from the Loox team here. Canceling your Loox subscription can be done anytime by removing Loox from your Shopify apps menu. Shopify should only trigger an app charge once your free trial period has been completed. While I was unable to locate information about your store, our Support team is available 24/7 and we will happily take a deeper look into this, and advise accordingly: [email protected]
Sept. 22, 2024
This app is messing with my Google Shopping conversion tracking. I don't recommend the upsell feature because it interferes with the conversion on the thank you page, since not all customers are visiting the thank you page after the upsell page appears.
Hey, Rotem from the Loox team here. Thank you for taking the time to share your experience with Loox. I have sent you a private message through our support. I'd be happy to assist you in setting up the Google Shopping integration and ensure that everything is in order on your Post-purchase Upsell feature settings.
Sept. 9, 2024
Doesn't let you export chosen reviews and more than 20 at a time
Hey, Shany from the Loox team here. I'm sorry to hear your Loox experience was less than you expected. I'd be more than happy to help you resolve any issues. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Aug. 23, 2024
i would like to rate even lower but i cant
Hey, Shany from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I’ve contacted you privately through our support and am here to ensure we get this sorted out together.
Aug. 22, 2024
nothing free about this - installed app, where is the free trial? clicking on the paid plan says due to now, so paying instantly no 7 day trial, is this joke?
Hey, Tal from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Aug. 21, 2024
at least they can give us normal options as free but no
Hey, Tal from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. While we don't offer a free plan, Loox offers several different plans for stores of all sizes and needs, including a Beginner plan suitable for stores just starting their journey. We are confident that the app will pay itself back in full by increasing your customer conversion and retention, reaching new customers with referrals, and collecting more reviews. In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
Aug. 20, 2024
Loox has become a very frustrating experience with their 500 order limit and false statements about the plan working the exact same after the 500 limit is reached. If you start out on their Beginner plan you will eventually end up with the same issue we are having. Loox seems to assume every company has unlimited VC money to spend or is on a vertical growth trajectory. We are averaging around 2-3 reviews per month with Loox on 60-90 orders of a Made in the USA item. Because we passed their ridiculous lifetime 500 order limit on the Beginner plan they have degraded their service despite still paying monthly for it to force an upgrade. With our order volume Loox will cost at best 38 cents per order or almost two percent of our Revenue minus COGS. This is the same cost as Shopify which provides an astronomically higher value. They won't listen and yes they did offer a discount but its still not enough to warrant not switching to Omnisend Reviews which would cost us $0 extra to start using. I don't want to write this review but after being lied to about the software working and "I could stay on the beginner plan" but yet everyone when we have an issue with the software not working tells me you need to upgrade. They are simply just pushing us away. I have exchanged email after email with them about this concern and they don't seem to care.
Hey, Tal from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. Loox offers several different plans for stores of all sizes and needs. Our Beginner plan is designed to be the first step for stores that are starting their journey. Our review solution helps merchants scale and grow their business by collecting UGC and increasing their sales as a result of better social proof. We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment for merchants at any stage. In any case, our support team is available 24/7 and always happy to help.
Aug. 17, 2024
We asked the support to help us not send reviews for a specific product which is shipping protection. They told us they fix it and they did not. After a third round of revisions they told us it is all fixed. But then it turned out that only reviews we got from them were shipping protection reviews - which was completely opposite of what we asked. It has been a few days since then and we are not getting any feedback or replies from them and our business keeps getting reviews only for the shipping protection product. This is a bug which they failed to fix and failed to communicate with us promptly. We are highly disappointed.
Hey, Tal from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I’ve contacted you privately through our support and am here to ensure we get this sorted out together.
Aug. 16, 2024
BE CAREFUL with this application. When you have a lot of orders, you pay accordingly. I received a $450 bill in 15 days.
Hey there, Arielle from the Loox team here. We understand how stressful it can be to receive an unexpected charge. Our pricing plans are fully transparent and are outlined in several places throughout the subscription process. We've reached out to you privately via email and look forward to continuing this conversation there.
Aug. 13, 2024
If you export the reviews Loox gives you highly compressed images so you can't use other apps, even though they could just give the high resolution URL. This is a dodgy tactic. I am switching all stores to judge.me who can mimic the style for a fraction of the cost ($15pm) with more features. I would avoid !
Hey, Shany from the Loox team here. I'm genuinely sorry to hear your experience with Loox was not as you expected. Your reviews export file from Loox includes links to your photo reviews in the best quality determined by our system. I would be more than happy to help you resolve any issues. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.
Aug. 13, 2024
Zuerst war die App ganz gut aber jetzt importiert sie falsche Produkte. Ich weiß nicht wieso aber es ist nicht gut für mein Geschäft
Hey there, Sara from the Loox team here. Thanks for taking the time to leave a review. I've reached out to you via email to provide you with further assistance. I look forward to continuing the conversation there!
Aug. 11, 2024
没有订阅，也没有使用过，扣了几个月的费用
Store
My Store
Using app
3 months
Hey, Arielle from the Loox team here. I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. Since Shopify requires explicit merchant consent when choosing an app subscription plan, we cannot choose or subscribe to a plan for you. In any case, our support team is available 24/7 and always happy to help! I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Aug. 2, 2024
Hey, Tal from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.
July 24, 2024
Man kann die maximalen Kosten von monatlich 760 USD nicht im Backend auf einen geringeren Betrag anpassen. Null Sterne würde ich dafür geben.
Hey, Sara from the Loox team here. Thanks for your review. Loox has 3 different subscription plans so that merchants have the freedom to choose whichever one best fits their budget. I've reached out to you via email to see how we can best assist you- I look forward to continuing the conversation there.
July 5, 2024
every time i try to use the app and import a review i get an error message. i haven't had a single use for the app yet. very frustrating. cant get any help from support.
Hey, Rotem from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support, and I look forward to continuing the conversation there.