Loox ‑ Product Reviews App
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Hey, We've reached out to you directly so we can understand what happened and help however we can! Arielle
I reported a Loox-powered store running blatantly fake reviews under Loox's "Verified" badge: the same hand and bathroom appearing under different reviewer names, identical photos reused across accounts, dozens of copy-paste "Fantastic product!" reviews, and a review count frozen for months. I sent Loox full evidence. Over 10+ weeks and repeated follow-ups, Loox said they'd "contacted the merchant" but did nothing. The fakes are still live. Their final reply hid behind "privacy" and claimed the matter was "addressed" — nothing had changed. If you're a genuine merchant collecting real reviews, understand this: Loox's "Verified" badge sits happily next to fabricated content, and they won't lift a finger when it's reported with evidence. That badge gives buyers false confidence and lets fake-review sellers hide behind it. Not the trust signal it claims to be.
no me dejan exportar mis reseñas y me dan ningún soporte para hablar.
Hey! Sorry to see your experience has been frustrating. You can export your reviews in 1-click in the Manage Reviews page on the app. We don't see a ticket from you on support, but please know our team is available 24/7 over chat and email to help with everything!
I'd give zero stars if I could. The "write your review" box did not show at all on mobile. I reached out to support for help and was met with the agent telling me how it does work and I am not refreshing/clearing my cache (which I did several times). She took an extremely long time to respond and couldn't figure it out after almost one hour. Once I complained that it is still not showing for the 4th or 5th time she finally decides to "escalate" the issue. I told her to forget it and I'll just uninstall this app and find a new one that is more user friendly. Loox support is terrible and doesn't know how to solve what seems to be simple issues. I do NOT recommend anyone download this app. Your customers should not have to message you asking how to leave reviews, that isn't a good look for my website and its frustrating. Please look elsewhere.
Hey, I’m sorry to hear about your experience with our support team. We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time. If you’re open to it, please reply to the email we sent - we’d love the chance to make things right.
DO NOT USE THIS APP, THERE ARE WAAAAAAAY CHEAPER ALTERNATIVES THAT DO THE EXACT SAME THING. THEY CHARGED ME NEARLY 1K IN USAGE FEES LAST MONTH, THE PRICING STRUCTURE IS ESSENTIALLY A SCAM.
Hey, we do our best to keep our pricing clear and transparent, with all details available on our website, Shopify listing, and within the app. Our usage plan exists for merchants with a seasonal order volume, whereas our Unlimited plan comes at a fixed predictable cost. Having said that, it's obvious that the recent charge came as a surprise to you - we are sorry, and we'd love the chance to make things right. We’ve tried reaching out privately over the last couple of days to review your plan options. If you haven’t seen our latest message, please contact us from the relevant email address at [email protected], and we’ll be happy to help.
breaks often
Hey - We've reached out directly to understand what happened. Our team is available 24/7, and if anything isn't working properly, we'll get on it right away!
We’ve had a major issue with Loox referral codes adding duplicate items to cart that customers can’t remove. Reported months ago with proof, still not fixed. Cost us sales and returns. Support treated it like a new issue. Not recommended.
Hey, thank you for your honest feedback. We're genuinely sorry we fell short - both with the issue itself and with the support experience along the way. That's not the standard we hold ourselves to. We've reached out to you directly and look forward to making this right.
Very bad. Don't use.
Hey, Yarin from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I’ve personally reached out to you regarding this matter and am happy to continue the conversation with you privately.
It did not work. I tried to use it many times , but the result is bad
Hey, I’m sorry to hear you didn’t get the results you expected. I’ve reached out via email and would be happy to assist whenever it’s good for you.
Be careful with this app. It draws you in with the beginner plan, but once you reach the quota, a number of limitations appear that were never clearly explained when signing up. Communication then becomes extremely poor, and I was given incorrect information on more than one occasion. Although they say you can continue using the beginner plan, you are required to complete multiple steps every time just to access the Loox app. Most of the time these steps aren’t even available, which means you can’t actually use the app. I WOULD STRONGLY ADVISE SEARCHING FOR A MORE RELIABLE LONG-TERM REVIEW SOLTUION
Hey, Thank you for taking the time to leave your feedback. We're sorry to hear about your experience, and we'd love the chance to make things right. We’ve reached out privately to go over your current plan with you and share more details. Feel free to reply whenever it works for you.
The app is good, but the support is nonexistent, so it's a 1-star. Tried emailing them multiple times but never got a single response.
Hi, thank you for taking the time to leave your feedback. We're sorry to hear about your experience, and we'd love the chance to make things right. We’ve sent you an email, feel free to reply whenever it works for you.
Hey, thank you for sharing this feedback. We have contacted you privately to see how we can help you further, please feel free to respond whenever convenient.
Your customer service is non-existent. I am extremely frustrated.
Hey, thanks so much reaching out about this. I’m sorry you didn’t receive the level of support we aim to provide. I've made sure to reach out to you directly - please feel free to respond whenever convenient for you. We’d love the chance to make it right.
Overpriced - Judge me is way cheaper
Hey, thanks for taking the time to leave this feedback. I'm sorry if our pricing wasn't quite what you were looking for. Pricing is an important factor, and we’ve designed several pricing tiers, including our affordable Beginner plan, to support businesses at different growth stages. Loox quickly delivers high value by helping you gather impactful reviews, boosting conversion, increasing retention, and driving referrals. We've followed up with you privately to go over your options in more detail. Our support team is available 24/7 and happy to assist!
WARNING: Predatory and unethical pricing. They will charge you $0.13 per order, regardless of how many features you use. And there is NO limit to this, even though they call their plan "SCALE". Plus, they very obviously try to hide that they charge per order. Overall, do not use this app unless you want to be totally ripped off.
Hey, thank you very much for sharing this with us. I'm sorry to hear that your latest charge came as a surprise, We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing and within the app. I've reached out privately via email to go over your plan with you. Please feel free to respond whenever convenient.
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