Loox: Product Reviews App & AI
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Rating
4.8
feedback
7,513
chart
#406
All reviews
Review RSS Feed
March 26, 2026
It did not work. I tried to use it many times , but the result is bad
Hey, I’m sorry to hear you didn’t get the results you expected. I’ve reached out via email and would be happy to assist whenever it’s good for you.
March 26, 2026
Pathetic app for reviews, even after owning a paid plan they will keep increasing prices and then halt usage at certain orders per month.
Hey, I'm sorry to hear that the recent charge came as a surprise. We do our best to keep our pricing clear, with all details available on our website, Shopify listing, and within the app. If you’re open to it, we’d love to continue the conversation and address your concern. Just reply to the email we sent privately, and we’ll do our best to make things right.
March 16, 2026
Be careful with this app. It draws you in with the beginner plan, but once you reach the quota, a number of limitations appear that were never clearly explained when signing up. Communication then becomes extremely poor, and I was given incorrect information on more than one occasion. Although they say you can continue using the beginner plan, you are required to complete multiple steps every time just to access the Loox app. Most of the time these steps aren’t even available, which means you can’t actually use the app. I WOULD STRONGLY ADVISE SEARCHING FOR A MORE RELIABLE LONG-TERM REVIEW SOLTUION
Hey, Thank you for taking the time to leave your feedback. We're sorry to hear about your experience, and we'd love the chance to make things right. We’ve reached out privately to go over your current plan with you and share more details. Feel free to reply whenever it works for you.
March 8, 2026
The app is good, but the support is nonexistent, so it's a 1-star. Tried emailing them multiple times but never got a single response.
March 6, 2026
Hi, thank you for taking the time to leave your feedback. We're sorry to hear about your experience, and we'd love the chance to make things right. We’ve sent you an email, feel free to reply whenever it works for you.
March 6, 2026
Hey, thank you for sharing this feedback. We have contacted you privately to see how we can help you further, please feel free to respond whenever convenient.
March 5, 2026
Your customer service is non-existent. I am extremely frustrated.
Hey, thanks so much reaching out about this. I’m sorry you didn’t receive the level of support we aim to provide. I've made sure to reach out to you directly - please feel free to respond whenever convenient for you. We’d love the chance to make it right.
Feb. 16, 2026
Overpriced - Judge me is way cheaper
Hey, thanks for taking the time to leave this feedback. I'm sorry if our pricing wasn't quite what you were looking for. Pricing is an important factor, and we’ve designed several pricing tiers, including our affordable Beginner plan, to support businesses at different growth stages. Loox quickly delivers high value by helping you gather impactful reviews, boosting conversion, increasing retention, and driving referrals. We've followed up with you privately to go over your options in more detail. Our support team is available 24/7 and happy to assist!
Feb. 14, 2026
WARNING: Predatory and unethical pricing. They will charge you $0.13 per order, regardless of how many features you use. And there is NO limit to this, even though they call their plan "SCALE". Plus, they very obviously try to hide that they charge per order. Overall, do not use this app unless you want to be totally ripped off.
Hey, thank you very much for sharing this with us. I'm sorry to hear that your latest charge came as a surprise, We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing and within the app. I've reached out privately via email to go over your plan with you. Please feel free to respond whenever convenient.
Feb. 11, 2026
They're forcing me to choose the expensive plan; if I don't choose it, I can't access the app.
Hey, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. I’ve reached out via email to go over the plan options with you and answer any questions. Please feel free to reply whenever it’s convenient. We’re here to help!
Jan. 27, 2026
I have been using this application for 2 months. I do not recommend it! I selected the Scale plan and after some time I noticed that in addition to the amount related to the plan they charged me another 40 dollars. I studied a little and saw that they charge a commission for each order!! From my point of view it is not normal for them to charge you as an affiliate without doing anything for those orders. Be careful!!! As for support, they did not respond to any messages. The application is ok but very difficult to set up, they do not offer help. In short, they associate with you in the business and make you do nothing. I decided to uninstall it.
Hey, thanks so much for sharing this. I'm sorry your recent charges came as a surprise. We’ve tried reaching out privately over the last couple of days to review your plan options. If you haven’t seen our latest message, please contact us from the relevant email address at [email protected], and we’ll be happy to help.
Jan. 22, 2026
Finger weg für 12,99§ nur 500 Bestellungen insgesamnt nichts monatlich. Für 301 Bestellungen kostet 80$ .. Es gibt weitaus bessere Alternativen.
Hey, thank you so much for reaching out about this. I'm sorry this charge came as a surprise for you, I've reached out privately to clear up how the plans work and discuss your options with you. Feel free to respond when convenient for you, we'd be happy to assist.
Jan. 15, 2026
This review is about Reviewers.com (a service that’s part of Loox). We tested it and gifted 10 sets of 3 framed prints to their “reviewers,” with a total cost of $2,700. So far (almost one month after delivery), we’ve received 8 reviews instead of 10. One review was negative and misleading. The reviewer stated that the prints were “not glass like it claimed to be,” even though this was not stated on the product page. They also said the quality was “terrible,” yet didn’t show any specific defect in the video. Without the caption, sound, or text, the video would actually look like a positive showcase of nice prints. This makes the process feel unreliable, even though Loox promised honest reviews. We also received a few very unprofessional reviews that appear to have been left quickly just to unlock more free products from other brands. Their policy prevents reviewers from requesting new gifts until they leave a review, but there don’t seem to be meaningful consequences for reviewers who never submit one — which likely explains the two missing reviews. Other important limitations: You can’t approve or choose who receives your products. It doesn’t seem like Reviewers.com thoroughly vets reviewers. To be fair, we did receive 2 really great reviews. But overall, based on our experience, the results didn’t justify the cost and felt risky for brands.
Hey, thank you so much for your feedback. We built this platform to provide merchants with valuable visual social proof, and we’re sorry to hear that your experience didn’t meet your expectations. While each member of the community is vetted with a sample review before they’re allowed to join, we’re redefining the community standards for quality and are now re-vetting the entire community to ensure they meet our heightened bar. Although we can’t guarantee a 100% response rate, we send multiple reminders to reduce ghosting, and any Reviewer who doesn’t leave a review on a product is not allowed to participate in future campaigns.
Jan. 10, 2026
Super unhappy with the support. Have messaged them twice as reviews dont show the same on the landing page as on the product pages. Time for me to look into a new reviews app.
Hey, I’m sorry to hear about your experience with our support team. We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time. It looks like our previous replies may not have reached you, but we’ve since followed up directly and would really appreciate the opportunity to help resolve this for you. Please feel free to reply whenever it’s convenient. We’re here to help!
Jan. 7, 2026
With the new interface of their software, when searching for a specific user and trying to unpublish that user’s reviews, it ended up unpublishing all product reviews on the website instead. What’s ridiculous is that they haven’t provided any solution and are only suggesting that we switch back to the old version. It’s been three days and this bug still hasn’t been fixed. I’m starting to wonder if they’ve laid off all their developers—how can such a simple bug remain unresolved? They only take money but offer no real solutions. I think they’re going to lose a lot of loyal customers. This is really terrible!
Hey, thanks so much for sharing your feedback. I'm truly sorry to hear your experience with Loox was not as you expected. We wanted to let you know that this is now resolved, and we have reached out to you privately to ensure everything is working as expected and to see if we can help with anything else.
Dec. 28, 2025
Strong Warning to Merchants Hidden charges, extremely misleading pricing. Avoid. This is one of the most unethical and non-transparent Shopify apps I have ever used. Loox charges extra fees without clear awareness or meaningful consent, purely based on order count — even if you do NOT use any of their so-called advanced features. We only used Loox for basic product review display on product pages. We did NOT: send review request emails use upsells use referrals use discounts or automations Yet we were automatically charged an additional $40 “usage fee” per month. When confronted, support explicitly stated that usage fees apply regardless of whether features are used or not, and they refused to refund charges for unused functionality. This is not a pricing issue — this is a billing trap designed to quietly extract more money from merchants who don’t constantly audit their Shopify invoices. Serious warning to all merchants: Check your Shopify bills every month Do NOT assume you’re only paying the base plan Many stores are likely being overcharged without realizing it I genuinely regret installing this app. I wouldn’t even give it one star if that were possible.
Hey, I’m sorry to hear that the recent charge came as a surprise. We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing and within the app. We've reached out to you privately via email to go over this. Please feel free to reply whenever convenient for you.
Dec. 27, 2025
Hey, thank you for your feedback. We noticed that you left a 1-star review without additional comments. We’re sorry to hear that your experience didn’t meet your expectations, and we'd love to learn more about what went wrong. If you’re open to it, please reply to the email we sent, we’d love the chance to make things right.
Dec. 26, 2025
SON UNOS COMPLETOS ABUSIVOS!!!! CUIDADO SI ESCALAS PORQUE POR SUS HUEVOS TE COBRAN SOLO POR TRANSACCIONAR ORDENES, SON UNOS ESTAFADORES ENGAÑOSOS! CUIDADOOOOO
Hey, Omer from the Loox team here. I'm sorry to hear that the recent charge came as a surprise. We do our best to keep our pricing clear, with all details available on our website, Shopify listing, and within the app. I’ve reached out to you via email and would be happy to continue the conversation there and address any more of your concerns.
Dec. 25, 2025
The service is absolutely terrible. I spend approximately $200-300 USD every month, and whenever I need to make changes, I contact customer service, but they always transfer me to their second-tier support team. Then I have to wait a very long time before I receive an email reply. The service is just awful.
Hey, thanks for taking the time to share your feedback. We are sorry to hear that your experience with our support did not meet expectations. Our goal is to provide clear, helpful, and timely assistance, and we take comments like this seriously. We have reached out by email to better understand what happened and to see how we can assist.
Dec. 18, 2025
even though you unpublished the review, they can still be seen on google. Any crazy person can write you a horrible untrue review or just give you 1 star for nothing and even though you "unpublished" it, they are still shown on google. before getting this app, make sure you know this.
Hey, thanks so much for sharing your feedback. In order to participate in Google’s Product Ratings program, merchants are required to follow specific guidelines set by Google. We’d love to continue the conversation and address any concerns you may have, we've reached out to you via email, please feel free to get back to us when convenient - we'd be happy to help.