Mr Saker review for Loox ‑ Visual Product Reviews

1 / 5

Jan. 7, 2026

With the new interface of their software, when searching for a specific user and trying to unpublish that user’s reviews, it ended up unpublishing all product reviews on the website instead. What’s ridiculous is that they haven’t provided any solution and are only suggesting that we switch back to the old version. It’s been three days and this bug still hasn’t been fixed. I’m starting to wonder if they’ve laid off all their developers—how can such a simple bug remain unresolved? They only take money but offer no real solutions. I think they’re going to lose a lot of loyal customers. This is really terrible!

Using app

About 3 years

Total reviews

2

Average rating

3.0

Developer Reply

Hey, thanks so much for sharing your feedback. I'm truly sorry to hear your experience with Loox was not as you expected. We wanted to let you know that this is now resolved, and we have reached out to you privately to ensure everything is working as expected and to see if we can help with anything else.

Loox ‑ Visual Product Reviews for Shopify
Loox ‑ Visual Product Reviews
4.8 star
7,339 reviews

Convert more with an AI-powered, visual product reviews app

Developer
Shopify App Store