The Nature Mother Australia review for Loox ‑ Product Reviews App

2 / 5

Feb. 18, 2023

I cancelled the app on my store but it still charged my credit card after cancellation. They made it so hard the cancellation process.

Using app

About 1 year

Total reviews

1

Average rating

2.0

Developer Reply

​Hey, Josh from the Loox team here :) ​ ​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. ​ It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled. ​ ​I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

Loox ‑ Product Reviews App for Shopify
Loox ‑ Product Reviews App
4.9 star
21,428 reviews

Loox - Shopify Product Reviews, UGC, Referrals, Upsells

Developer
Shopify App Store