Gentle Moose review for Loox: Product Reviews App & AI
March 11, 2023
You don't allow your customers to reply or or edit our previous replies unless we pay even more than we are already paying. Not a great experience. We don't like to be nickeled and dimed at every turn. Sad really.
Hey, Josh from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. All of our plans support the option to reply to reviews that you've received. Any time you reply to a review, the reviewer will also receive an email update stating sharing that you have replied back to them. I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
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