Bejeweled Store review for Loox ‑ Product Reviews App

Hey, Tal from the Loox team here. ​ ​I completely understand how stressful it is to get an unexpected charge, however - your claims in this review are not true. ​ Shopify manages all app charges and billing cycles, not Loox. This means that you cannot be charged without Shopify receiving approval by someone with app permission on your store's account. Our logs indeed show that your store has installed and approved the Loox trial and payment. ​ I see that you are on our Growth plan, which is a pay-as-you-grow plan that charges based on how many review request emails you send each month. This plan is designed to allow you to collect reviews from all your customers, but only pay for what you actually use. ​On months where you have more sales, you pay more, and during slower months, you automatically pay less. ​ ​There's no need to make offensive and untrue claims in a negative review. ​ I can see that you are currently in communication with our team privately, we are happy to continue discussing your concerns there.