Drone Hangar review for Loox ‑ Product Reviews App

June 27, 2024

We were sort of caught in a bind after Shopify notified us that their review app was being discontinued. Just before that, our 3rd party developer became unavailable, so it turned out to be quite the learning experience. As suggested by Shopify, I exported all our customer reviews to a csv file for safe keeping and proceeded to evaluate replacement apps. During that process, I discovered that we are using a "vintage" theme, which is a theme that is not compatible with Shopify's current 2.0 platform. Even though our vintage theme performs fine, it makes upgrades more difficult because you sometimes must modify the code yourself. Anyway, I followed their step-by-step instructions, and the install went smoothly. The app also includes an option which allows you to email your exported reviews file to them for mapping. They mapped it so it would import it correctly and sent it back within minutes. Everything is now working fine, and we are learning how to take advantage of all the built-in tools to increase our sales. Thank you Loox, and I recommend!