Antilooper review for Loox ‑ Product Reviews App

Nov. 10, 2024

Loox is complete GARBAGE! overrated and overpriced. Please Read: #1 - BLOCKED FEATURES I subscribed to the basic plan, and as soon as you set it up, you realize they’ve restricted important 'advanced' features, locking you in. For instance, "delivery-based email timing is not currently supported on your Beginner Plan, it is available on the Scale and Unlimited Plans." This means if you’re not on the expensive plans, Loox forces you to guess the delivery times—you can’t send review requests when the customer actually receives the product. It’s so manipulative. #2 - BAD BUSINESS PRACTICES once you hit 100 email request, they just pull the plug on you! sent me this automated email: === Subject: [ACTION REQUIRED] Review request emails are not being sent Your Monthly Quota of Review Request Emails has Run Out! What does this mean? No more emails are being sent asking customers to review your products Satisfied customers are not being directed back to your store to buy again You are losing out on fresh reviews and repeat sales === Now you find yourself in a messy limbo, with some customers receiving review requests, but unable to respond. And you? You are now forced to pay at least $40/month to Loox just to resolve this issue. #3 - YOU ARE NOT THE BOSS The first non 5-star reviews i every recieved from a customer was because we sent too many review requests!!! While as a merchant, I strive to keep my customers as happy as possible - mistakes are inevitable and will 100% occur. For example a customer who leaves a 1-star review for a minor issue without first contacting trying to resolve. It's bound to happen to any merchant. What's frustrating is that even if you rectify the issue and satisfy the customer, Loox doesn’t allow you to update the rating or the review! If it’s a store review, you end up with an unjustified bad review on Google for everyone to see. It’s your store, you’re their customer paying good money for the tool, but they get to decide what's shown on your website! #4 - CHAOS AND NO IMMEDIATE SUPPORT Loox’s feature to incentivize customers to add images/videos with their reviews not only barely works, but it also creates massive chaos by adding bulk entries in your discounts list, one per customer... It's a nightmare. Moreover, Loox lacks chat support. If you encounter an issue, you need to send an email and wait hours or days for someone to respond. #5 - COMMODITY As someone who looks for premium solutions, especially for building trust with customers. Don’t be fooled by the UI; it's the same across all review apps. I recommend to anyone reading this to steer clear of Loox. Consider using Klaviyo, Vitals, or many other established apps with a review feature that provide far better features, control, and flexibility.