Hermosa Floors review for Loox ‑ Product Reviews App

The support is absolutely terrible. We’ve been asking for help for three days now, and every time they say someone will get back to us — but our questions remain unanswered. We specifically asked for support to connect our reviews to Google Shopping. They told us we need all sorts of IDs and product identifiers — which is simply not true, and not every store has those. When we asked them to help set it up for us, they completely went silent. This is genuinely one of the worst apps we’ve ever used. We were considering using this app on another store where we do around €30 million in annual revenue — but after this experience, there’s no chance we will. It’s absolutely outrageous to pay a premium price and get such poor service in return. Avoid this app — there are far better alternatives with proper support.