PURETRENDS review for Loox ‑ Product Reviews App
Jan. 2, 2019
Hello, I added some reviews to my store BUT since then: 1. I can't edit them - for example, I don't want to include the text in my reviews anymore - i can't delete it 2. If I hide reviews I can't bring them back they stay in my dashboard forever - no way to delete them how to fix that? I tried to delete the app and install it again - still doesn't work!!! please help!!!
(Updated) Hey, Amit K. from the Loox team here :) Thanks for sharing your feedback! Generally, we strongly recommend approving and displaying all your reviews, including the negative ones, as they increase the social proof of the product as well. In addition, replying publicly to all your negative reviews can increase the trust created between you and your customers! That being said, Loox offers the option to moderate reviews that might need to be removed due to various reasons. You can either temporarily hide them from the widget or permanently remove them from the admin. This can be done within the Loox admin in the 'Reviews' tab. In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Loox - Shopify Product Reviews, UGC, Referrals, Upsells