Sticker Sensations review for Loox ‑ Product Reviews App
Nov. 28, 2019
We as customers doesnt mean anything to Loox, and it seems like once yopu buy the app then they dont care about you anymore. First they say they will get back to you in 5 hours, then another email confirm that they ALWAYS get back within 24 hours, but only reply me after 4 days, and the 2nd time after 2 days i still didnt hear from them. TERRIBLE. They deserve a 1 star, but get a 2 star because at least the app is working, although there are better apps that is cheaper as well, so i will probably not hang around for long.
Hey, Amit from the Loox support team here :) Generally speaking, as you've correctly mentioned, we do our best to respond to support requests as soon as possible and always within 24 hours. I took a look at our support logs and we've responded to all of your requests within this timeframe (replies sent to the email address your store is listed under). If you've not received these responses, please contact our support team directly at [email protected] - we're always happy to help!
Loox - Shopify Product Reviews, UGC, Referrals, Upsells