Fase Wear review for Loox ‑ Product Reviews App
Aug. 10, 2020
Make sure to make a copy of your theme before installing this app. It leaves a bunch of code behind that doesn't show in their "uninstall the app guide". Overall I think this app was way too complicated. Too many tabs and no real walkthrough from the beginning. It expects you to already know what to do. Also, I have no idea if it sent away emails to my customers already or not. I really hope not because the emails on their medium plan doesn't look professional at all.
Hey, Amit from the Loox team here :) Apps on Shopify automatically lose all access to edit themes once they are removed from a store. This means that apps cannot, on a technical level, remove codes once they are uninstalled. With that being said, removing the code mentioned in the guide disables all the widgets from appearing in your store at once. Should you need any assistance with removing/editing code, please don't hesitate to contact us and we'll be more than happy to help! I also took a look at your account and I can see that no emails were sent to your customers through Loox. In regards to your experience with the app, while we have a variety of help-articles in our knowledgebase (here:https://help.loox.io/) we are always looking for new ways to improve our app and our users' experience. In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Loox - Shopify Product Reviews, UGC, Referrals, Upsells