Pardal Store review for Loox ‑ Product Reviews App

Hey, Yoni, co-founder and CEO of Loox here. Please note that Shopify manages all app charges and billing cycles according to their policy here: When you choose a plan you need to approve payments before starting the trial itself. Since you approved this payment and finished the free trial, Shopify automatically started an app charge as expected. I checked Shopify's logs for your store and I can see you chose the $29.99 plan on July 18th, got our 14-day free trial, and was charged as expected on August 1st. Loox, or any other app, cannot charge you for anything you didn't approve Shopify to charge you. If you were not satisfied with your trial, please contact our support team and we'll be happy to refund you. Best, Yoni