Elusive Crafts review for Loox ‑ Product Reviews App

Hey, Josh from the Loox team here :) Please note that Shopify manages all app charges and billing cycles according to their policy here: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps Shopify does not remove already existing charges from your invoice once an app is removed. This would be the reason the app charge is still seen after the app was removed. I would be delighted to assist you with your refund request. I have reached out to you privately to verify some information. I tried to find your previous emails regarding a refund request, however, I could not locate anything that was connected to your store. In any case, our Support team will always answer within 24 hours of being contacted. Please check your inbox for an email from our Support team at your convenience.